AirAsia review: Not received refund

I have arrived in Kuala Lumpur from Perth on 28/06/2023 with my 14 y old son transit to Dubai and Sofia.On KL airport no one notified me I need a Indian visa for Chennai flight AK 011, booking number with kiwi.com [protected].

I proposed to Air Asia airport stuff to pay for Indian transit visa, as normally is happening.They refused, I had just 2 hours to transfer from Terminal 1 to Terminal 2 before this flight.As they didn't take me on the plane I missed my next 3 flights.

Kuala Lumpur - Chennai

Chennai - Dubai

Cost 1058 AUD attached invoice.

Booking number MA3 T87 with mytrip.com

Dubai - Rhiad

Rhiad - Sofia

Cost 836 AUD

On the airport senior officer explained me they should have to propose me India transit visa and to help me to organise my flight.I didn't receive any support from Air Asia.

I called for refund for another flights I have that right, they refused because wasn't their mistake, but the flight was disrupted.

I bought a new tickets with my funds, 1540 AUD, I took a hotel for 1 night 350 AUD on the airport.

I insist to receive refunds of 1894 AUD for missed flight and hotel 1 night in Kuala Lumpur.

Find attached my E tickets and invoices.

Regards

Desislava Slavcheva

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