CB Airlines and Air Travel AirAsia

AirAsia review: Airasia flight

Disgruntled and disavowed of MY

Nov 23, 2023 1:56 am EST

Featured review

I departed KL for Haneda last minute due to a family emergency. I bought a "+14 kg" and seat selection. When I got to the airport they insisted the +14 meant a total of 14 and weighed me in advance of security (only time in my 100+ flights that has ever happened to me). I was forced to talk to someone at the gate who started screaming at me and told me it was too late to fix, and I needed to unload 7kg or miss my flight. I unloaded most all my additional possessions and half my clothes and sprinted through the insanely long airport. I arrived dripping sweat and carrying all my things in a post security pile only to be yelled at when I asked to set my things down to get my passport out (3rd time) to show the gate agent. When I got to the plane, I saw the new ticket they had issued me had removed my seating and stuck me in an aisle seat. I am two meters tall, and having paid for the upgrade was furious by this point, and only received flack from the staff when I started to explain. I want a refund for my purchased upgrade, as well as funds for my frustration and additional costs of lost possessions.

Claimed loss: 15 USD for upgrade and 56 USD for lost items.The webpage does not allow for the upload of any of the documents except via camera (all my items are digital). For follow ups please contact me herenich.[protected]@gmail.com

Desired outcome: Please refund and apologize for the lack of professionality.

0 comments

Add a comment

AirAsia - it's a pain to call airasia 80

AirAsia - buying travel insurance - think again 4

Resolved

AirAsia - repeated booking failures with no support 41

Resolved

AirAsia - slow refund, bad customer service, low credibility 207

AirAsia - air asia go holiday package 1

Resolved

AirAsia - refund

AirAsia - lost my subsequent flight due to delay of almost 3.5 hours

AirAsia - spoilage charges levied on me

AirAsia - Bunch of crooks

AirAsia - denied boarding from kuala lumpur kul to tehran ika on april 19 - unethical behaviour of the crew!!! 6

View all AirAsia reviews and complaints

AirAsia Contacts

AirAsia phone numbers

+60 160 085 8888

Click up if you have successfully reached AirAsia by calling +60 160 085 8888 phone number 455 455 users reported that they have successfully reached AirAsia by calling +60 160 085 8888 phone number Click down if you have unsuccessfully reached AirAsia by calling +60 160 085 8888 phone number 841 841 users reported that they have UNsuccessfully reached AirAsia by calling +60 160 085 8888 phone number

Malaysia

+1 (844) 727-4588

Click up if you have successfully reached AirAsia by calling +1 (844) 727-4588 phone number 0 0 users reported that they have successfully reached AirAsia by calling +1 (844) 727-4588 phone number Click down if you have unsuccessfully reached AirAsia by calling +1 (844) 727-4588 phone number 0 0 users reported that they have UNsuccessfully reached AirAsia by calling +1 (844) 727-4588 phone number

United States

+61 281 882 133

Click up if you have successfully reached AirAsia by calling +61 281 882 133 phone number 52 52 users reported that they have successfully reached AirAsia by calling +61 281 882 133 phone number Click down if you have unsuccessfully reached AirAsia by calling +61 281 882 133 phone number 81 81 users reported that they have UNsuccessfully reached AirAsia by calling +61 281 882 133 phone number

Australia

+64 98 876 920

Click up if you have successfully reached AirAsia by calling +64 98 876 920 phone number 23 23 users reported that they have successfully reached AirAsia by calling +64 98 876 920 phone number Click down if you have unsuccessfully reached AirAsia by calling +64 98 876 920 phone number 23 23 users reported that they have UNsuccessfully reached AirAsia by calling +64 98 876 920 phone number

New Zealand

+86 512 8555 7711

Click up if you have successfully reached AirAsia by calling +86 512 8555 7711 phone number 14 14 users reported that they have successfully reached AirAsia by calling +86 512 8555 7711 phone number Click down if you have unsuccessfully reached AirAsia by calling +86 512 8555 7711 phone number 24 24 users reported that they have UNsuccessfully reached AirAsia by calling +86 512 8555 7711 phone number

China

+852 30 135 060

Click up if you have successfully reached AirAsia by calling +852 30 135 060 phone number 4 4 users reported that they have successfully reached AirAsia by calling +852 30 135 060 phone number Click down if you have unsuccessfully reached AirAsia by calling +852 30 135 060 phone number 3 3 users reported that they have UNsuccessfully reached AirAsia by calling +852 30 135 060 phone number

14%
Confidence score

Hong Kong

+62 212 927 0999

Click up if you have successfully reached AirAsia by calling +62 212 927 0999 phone number 6 6 users reported that they have successfully reached AirAsia by calling +62 212 927 0999 phone number Click down if you have unsuccessfully reached AirAsia by calling +62 212 927 0999 phone number 8 8 users reported that they have UNsuccessfully reached AirAsia by calling +62 212 927 0999 phone number

Indonesia

+62 804 133 3333

Click up if you have successfully reached AirAsia by calling +62 804 133 3333 phone number 7 7 users reported that they have successfully reached AirAsia by calling +62 804 133 3333 phone number Click down if you have unsuccessfully reached AirAsia by calling +62 804 133 3333 phone number 5 5 users reported that they have UNsuccessfully reached AirAsia by calling +62 804 133 3333 phone number

17%
Confidence score

Indonesia

+91 804 666 2222

Click up if you have successfully reached AirAsia by calling +91 804 666 2222 phone number 9 9 users reported that they have successfully reached AirAsia by calling +91 804 666 2222 phone number Click down if you have unsuccessfully reached AirAsia by calling +91 804 666 2222 phone number 19 19 users reported that they have UNsuccessfully reached AirAsia by calling +91 804 666 2222 phone number

India

+91 806 766 2222

Click up if you have successfully reached AirAsia by calling +91 806 766 2222 phone number 13 13 users reported that they have successfully reached AirAsia by calling +91 806 766 2222 phone number Click down if you have unsuccessfully reached AirAsia by calling +91 806 766 2222 phone number 8 8 users reported that they have UNsuccessfully reached AirAsia by calling +91 806 766 2222 phone number

24%
Confidence score

India

+98 212 620 0686

Click up if you have successfully reached AirAsia by calling +98 212 620 0686 phone number 2 2 users reported that they have successfully reached AirAsia by calling +98 212 620 0686 phone number Click down if you have unsuccessfully reached AirAsia by calling +98 212 620 0686 phone number 2 2 users reported that they have UNsuccessfully reached AirAsia by calling +98 212 620 0686 phone number

Iran

+81 506 864 8181

Click up if you have successfully reached AirAsia by calling +81 506 864 8181 phone number 2 2 users reported that they have successfully reached AirAsia by calling +81 506 864 8181 phone number Click down if you have unsuccessfully reached AirAsia by calling +81 506 864 8181 phone number 2 2 users reported that they have UNsuccessfully reached AirAsia by calling +81 506 864 8181 phone number

Japan

+81 503 176 1789

Click up if you have successfully reached AirAsia by calling +81 503 176 1789 phone number 5 5 users reported that they have successfully reached AirAsia by calling +81 503 176 1789 phone number Click down if you have unsuccessfully reached AirAsia by calling +81 503 176 1789 phone number 2 2 users reported that they have UNsuccessfully reached AirAsia by calling +81 503 176 1789 phone number

43%
Confidence score

Japan

+853 62 626 352

Click up if you have successfully reached AirAsia by calling +853 62 626 352 phone number 3 3 users reported that they have successfully reached AirAsia by calling +853 62 626 352 phone number Click down if you have unsuccessfully reached AirAsia by calling +853 62 626 352 phone number 3 3 users reported that they have UNsuccessfully reached AirAsia by calling +853 62 626 352 phone number

Macau

+63 27 222 742

Click up if you have successfully reached AirAsia by calling +63 27 222 742 phone number 71 71 users reported that they have successfully reached AirAsia by calling +63 27 222 742 phone number Click down if you have unsuccessfully reached AirAsia by calling +63 27 222 742 phone number 82 82 users reported that they have UNsuccessfully reached AirAsia by calling +63 27 222 742 phone number

Philippines

+82 504 0920 0525

Click up if you have successfully reached AirAsia by calling +82 504 0920 0525 phone number 21 21 users reported that they have successfully reached AirAsia by calling +82 504 0920 0525 phone number Click down if you have unsuccessfully reached AirAsia by calling +82 504 0920 0525 phone number 3 3 users reported that they have UNsuccessfully reached AirAsia by calling +82 504 0920 0525 phone number

75%
Confidence score

South Korea

+886 287 933 532

Click up if you have successfully reached AirAsia by calling +886 287 933 532 phone number 3 3 users reported that they have successfully reached AirAsia by calling +886 287 933 532 phone number Click down if you have unsuccessfully reached AirAsia by calling +886 287 933 532 phone number 4 4 users reported that they have UNsuccessfully reached AirAsia by calling +886 287 933 532 phone number

Taiwan

+66 25 159 999

Click up if you have successfully reached AirAsia by calling +66 25 159 999 phone number 21 21 users reported that they have successfully reached AirAsia by calling +66 25 159 999 phone number Click down if you have unsuccessfully reached AirAsia by calling +66 25 159 999 phone number 12 12 users reported that they have UNsuccessfully reached AirAsia by calling +66 25 159 999 phone number

27%
Confidence score

Thailand

More phone numbers

AirAsia emails

communications@airasia.com

100%
Confidence score: 100%

Support

AirAsia address

LCC Terminal, Jalan KLIA S3, Southern Support Zone, Sepang, 560025, Malaysia

AirAsia social media
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Sep 29, 2025
View all AirAsia contacts