SUBMIT A COMPLAINT

Air New Zealandpreferred seat

1
V Jan 05, 2020

Hello,
I booked a ticket via Air NZ from Palmerston North to Los Angeles Return my ticket No: [protected] and Booking Reference Number G5HJGH, leaving NZ on 15th December and return flight on 3rd January from LAX.
I paid for preferred seats in both the long-haul flights as I have long legs and need the leg space to stretch out and therefore seat near the exit row. However, on the return journey on 3rd night on NZ 5, I was given seat No. 35 B which had a seat in front of it making my travel extremely unpleasant.
As a result, I would like a refund of the amount that I paid for the preferred seat for the return journey.
I would appreciate a response from your team. You can e-mail me on [protected]@gmail.com
Thanks
Murali

Air New Zealand

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