Air Indiaair india officials

C Jan 08, 2019
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Complaint no.- 1092306
Flight no. - ai 9622 (bhatinda to delhi)
Date - 07-01-2019
Pan no. - aadcm5146r
Booked date - 18-12-2018
Booked id - nf72697155055901
Total cost - rs.15247.00
Name - chetna mahajan

I had a flight from jammu to delhi (connecting flight) which was from *jammu to bhatinda* and then from *bhatinda to delhi*. there were 38 passengers along with me who suffered approx. 16 hours and more because of air india.
Firstly, our flight from jammu was scheduled at 9:25 a.m. got delayed for 4 and 1/2 hours. and therefore finally was taken off at 2 o'clock in the afternoon and we reached at 3:30 p.m. on bhatinda airport in an old, dirty aircraft of "air alliance". our flight from bhatinda was scheduled at 11:10 a.m. but got delayed and the officials of air india on jammu airport told us clearly that "aircraft will be arranged for the passengers if any problem occurs" even after saying several times to cancel our flights because of so much delay in the flight, they didn't at the jammu airport and told us our second flight has also been delayed!!!

When we reached bhatinda the officials of air india told us that our flight from *bhatinda to delhi* has already left at 1 o'clock in the afternoon and we have arranged a *tempo traveller* from which you can go by road and the money will not be refunded. when the head of air india was called outside by the passengers, he clearly told that they have only 2 options to stay in bhatinda (where none of the passenger had any acquaintance) or go by road in that
Tempo traveller and reach delhi in 6:30 hours.

Finally, some people agreed to go in an innova because it was about to get dark and left and * reached delhi at 1 night!!!*

People were yelling and many cried at the airport because they were stranded in a city where there's nobody whom they know. many elder people were there. people had connecting internatonal flights from delhi to which your officials said, 'we can't do anything about it' and we cannot pay for your flights which you couldn't board from delhi.

••name of the official on the bhatinda airport was mr. sanjay

Not only us, our family members suffered and were stressed because there children were abandoned on an airport far away from the city! I am a 19 year old girl who was with my 12 year old brother who was panicking and feeling nausea because for 3 hours no one asked us even for water and there was nothing to eat.
Our parents were soo stressed because of you all. I swear no one on that flight would ever travel with air india ever again because of such horrifying experience!!

"we need our refund and the penalty as soon as possible or else legally we will take action against the airline"

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