SUBMIT A COMPLAINT

Air Francedelayed baggage on flight af 452, paris, charles de gaulel to amman, jordan, may 30th 2018

1
G Jun 06, 2018 Review updated:

On May 30th 2018 my wife traveled from Paris CDG to Amman Queen Alia. Her baggage did not arrive on same flight. since then and until today they have been promising ( IT IS FOR SURE ON TOMORROW'S FLIGHT) to disappointed again when flight arrives the next day. This is not fair, since her stay in Amman was supposed to be only three or four days and continuing her trip by land to Jerusalem Israel on Sunday June 3rd 2018.

My wife is still stranded in Amman (now staying with friends) waiting for her baggage.
The reason for her visit is to visit her sister in a nursing home in Fuheis, Jordan and her Cancer patient sister in Jerusalem and then return home to USA on June 13, 2018..
At this point it does not seem that she is going to be able to travel to Jerusalem without her baggage because she is carrying quite a few items for he sister and those taking care of her

As a professional airlines DO YOU THINK THIS IS A FAIR TREATMENT OF PAYING CUSTOMERS, I AM SURE YOUR ANSWER IS NO. All we are asking that you forward the Baggage (file number AMMAF26583) on today's flight or find another satisfactory solution.

Responses

  • Complainant20091 Jun 07, 2018

    The air carrier has 21 days to deliver the claiming bag to the passenger door.
    Later all disputesmay be resolved via the court only.

    I (we) can present your claim before the EC authority for small charges :-
    1) EUR30 before the claim, payble online
    2) 15+% after the compensation is issued: it must be payable by the air carrier later.

    Regards,
    manager for ICAO / IATA irregulations
    aryan(at)viavaldi.net,
    air.irregulations(at)asia.com,
    substitute antispam (at)[email protected]

    0 Votes
  • Li
    Lilyann Jun 07, 2018

    George did your wife receive her luggages yet. Am in same situation. I just want to know if people are getting their luggages inspite long waits

    0 Votes

Post your comment