Agoda – Page 10

Hotel Name:Sea Seeker Krabi Resort
Checkin:Dec [protected]. 4 rooms booked, requiring 1 extra bed for 11 yrsold kid.
As per the hotel policy listed on Agoda website, 400baht/night for extra bed including breakfast. But agoda charged 1100baht/night.

When we checked in the hotel, we were informed of the extra bed fee 400baht when booking on agoda and 550baht if we choose to pay at the reception.
After we contacted agoda for more than 5 times, one agent confirmed to refund 50% of the over-charged part.
One agent called Amigae Pearl was just cheating as below, saying that

"As such we already contacted the hotel and confirm to them that the cost for extra bed for adult per night would be THB 1400 and THB 700 for children aged 0-11 years old .As such the rate that you saw in our website is incorrect as the hotel is unable to update that information. Please be inform that the details you are seeing on our website is based on what the hotel uploaded. And we would like to apologize for that."

This feedback was really cheating guests as idiots.

We were traveling across Europe on our 30 day honeymoon. A month prior to our arrival, we had booked, confirmed and paid for a three night stay in Paris at the Heart of the Latin Quarters. We had visited three other countries and our next stop was in Paris! The night before our flight, we received an email from Agoda that they had been notified by the property management that we requested to cancel our reservation, which we did not. Agoda notified us that they would not cancel and could not cancel the reservation unless they heard directly from us. Thinking everything would fine based on this information, we set out the next morning on 14 hours of travel from Lagos Portugal to Paris France. We arrived in Paris at 1am in the morning. Knowing that we couldn’t check in that early we booked a room at the airport hotel. Later that same day we transferred to the Heart of Latin Quarter. Upon arrival we found ourselves stranded outside in the streets with our luggage in the rain! Our Uber driver tried to contact the listed property number but there was no answer. We had no instructions, no code to get in and no phone number to contact Agoda. All we could do was message both parties. However, the automatic message said “it can take up to 48 hours for a response“! After several hours of trying to talk to the locals, a tenant of the building who spoke a bit of English gave us access to the building but there was no way to get in the apartment. As the sun started to set on our first day in Paris, both the property management and Agoda messaged me. The property management said they never gave confirmation of the booking to Agoda and Agoda said the property management canceled the booking without explanation! Obviously no one wanted to step up and take accountability. Both were pointing the finger at the other. Regardless of who’s to blame, there need to be some financial compensation other then refunding our reservation. Our 3 day honeymoon in Paris turned into a 3 day nightmare!

Good Day,

Hi! I have my booking for Feb 6-8, 2023 via agoda.com with booking ID: [protected] and it was accidentally/unintentionally got cancelled because of the difficulty with using the app.
Unfortunately the said cancelled booking is NON-REFUNDABLE according to agoda.com. that is worth 10, 442 pesos from our hard earned savings for this trip planned for almost a year as my birthday gift for my partner.

I am asking for your help to please reconsider or refund (with charge, if any) my booking as this trip is very important to us and staying with Henann Resort os part of this long planned trip.
Hoping for your positive response as we cannot made this trip possible if those booking will be cancelled for nothing.

Attached is my cancelled booking.
Thank you so much.
JOSYL BELOTENDOS
[protected]@yahoo.com

The reservation was debited to my card but the booking was cancelled; now I have to wait for 30 days for my refund. The staffs said that it was just a pre authorization which will be accredited back to my account 30 working days. I asked if they could just confirm the booking again since it was already debited or pre authorized. They said they couldn’t do it since the system wouldn’t allow them to. The only solution was to rebook it again so it would be deducted like twice.

Why was it even cancelled in the first place, when the pre authorization was successfully made?

Respected Sir/Madam,

I am shamoon bhatti from Pakistan, I am old member of your company, I am sorry to write that, more than. When I book hotel for my friends or clients I choose free cancellation option or pay at hotel and my credit card gets charged.

I have booked hotel in Amsterdam teleport Hotel for 3 nights 1 guest booking reference number [protected]. I have paid amount from my friend's debit card with free cancellation option but now there is no option for free cancellation.

from 30 Dec amount partially refundable.

kindly sort out my problem and convert it to free cancellation option.

I shall be very thankful for your support &favour.

Shamoon Bhatti

Double billing me for one reservation. The whole issue is one that Agoda created. Keep ALL your documentation- they are repeatedly incompetent.

I will keep fighting AGODA'S common DOUBLE-BILLING practices until they (AGODA) fix their INTERNAL ISSUES. It is unacceptable to continue DOUBLE BILLING YOUR CUSTOMERS AND NOT FIX IT WHEN IT IS BROUGHT TO YOUR ATTENTION.

thank you.

I book a hotel reservation at the Merriot Hotel in Hua Hin and the dates where wrong. I booked the hotel room for December 31 to January 1st. But the dates where for next month on the reservation. I lost my reservation and had to pay full price for the hotel room. I am very upset with your Agoda company. I need Agoda to reimburse me the 5,200 baht which I already paid for the reservation.

I paid by Master Card already 5,200 baht.

I had to pay for the new booking due to your mistake 15,000 baht.

My contact information:

Mr. Maynor Paez

Bank: Bangkok Bank

Reservation reference number: [protected]

Date: December, 31st 2022

I had booked two tickets through Agoda.com in July 2021 for a journey from USA to Kochi on 15 May 2021.

I had requested to Agoda to cancel the ticket due Covid -19 issue. They said that they could not help in this matter and told to contact to the Airline Directly.

I contacted United airlines to consider my case and they accepted my request and refunded fully as milege allowance.

I tried several times to book the ticket using the milege allowance but not worked out. Hence I contacted United airlines and they told me to request for the refund.

Hence I requested to them for the refund and they approved and return the payment in reverse fashion.

Agoda Booking No. [protected]

Pasenger - Ms Ida Francis - Thomas Kollannur Lazar

Flight Ticket Nos : [protected] - [protected]

Request ID:[protected] - [protected]

As per my repeated requests, they issued the cheque to Agoda Sister concern on 24 Augest 2022 Cheque # 6167112 and Encashed the cheque on 22 September 2022.

The amount of Refund is (2 x $ 486.49 = $ 972.98)

All these details are collected by me from United Airlines. Hence atleast you do a favour to give back my my money which you are keeping unethically being a travel Agent

Did ask for reinstatement of my expired point that do expired between 2020 and 2021 since it is during the height of pandemic times. But Agoda did not reinstate my points sighting that during 2022 I did have 3 cancelled bookings and according tot heir policy it invalidate my claim for reinstatement of my agocash!

I do hope they can reinstate my expired agodacash!

It has been more than a month week since my last call to your hotline and sent the email. May I follow up on this and hope to receive a refund for the amount you have charged to my credit card?

With reference to my booking ID [protected] (canceled) as detailed below:

Hotel: Dumaluan Beach Resort

City/Country or Region: Bohol/Philippines

Arrival: December 3, 2022

Departure: December 9, 2022

I have called Dumaluan Beach Resort with property employee Ms. Rose Gultiano and she told me that the Booking ID [protected] is not reflected on their system. They agree to cancel this booking if it is still on your system and would like to please reflect it as a canceled transaction on my credit card (Php 35,303.28). They have already told you that they allow a full refund for this transaction.

I hope you can now solve the problem of double booking on your system and refund the amount of Php 35,303.28 you charged to my credit card.

I booked the hotel "Hapyson Hotel" at the address "52 Pham The Hien, Huyen Long Khanh, Vietnam" and paid the fee in advance to Agoda. But on the day I came 10th December 2022 the hotel was closed. I complained to the hotel and Agoda for the refund but no feedback up to now.

I took me a lot of time and effort to find a hotel nearby to continue my trip.

To who it might concern:

I am writing this Email with anger, this is the first time I feel like I am at the mercy of Agoda for paying them money for service. First is the cancelation policy which they do not have notice for and refuse your cancelation even 6 day before the check in time, when you talk to their people, they just pull the bureaucratic policy on you and ask you to wait 48 hours, and then no reply, then when you talk to the customer hotline, instead of helping you with the issue, then silence you, put you on mute and ignore your complain completely, I am not sure if this is the way you treat your customer now, if so, I will not use your service again, since it is not safe or I will just use it as a browser

In November 2022 we booked a holiday through Agoda, they confirmed the booking with us but not the host of the accomodation, took our money, and when we requested to be relocated as per their booking guarantee they just said we are sorry but we can't help you. They have us Agoda bucks to make a new booking on our own, just to find out No one accepts Agoda bucks as payment. Then they informed us that we will have to wait 30 days for a refund, meaning we have to cancel our entire holiday, lose our leave days as well as all the costs we already incurred. They are completely unreliable and no one can assist you at all, no supervisor available, they just don't have any capable personel, this is the worst booking agency online. They are useless.

I booked a hotel for Jaipur( India) visit for two night. Agoda booked a hotel for me and send me confirmation mail.when I reached on site that hotel was under renovation.

This hotel was not taking any guest. The confirmation number is [protected].

This hotel for 16 to 18 December 2022.

I was very trouble that night.

Please refund my amount as soon as possible and take strict action against the culprits.

Thanks

Email

[protected]@gmail.com

Agoda promises a best price guarantee (BPG). If you can find the same hotel and room on the same date for a cheaper price than what you paid on Agoda, they will refund you the difference.

I had two bookings at a resort through Agoda. I found a cheaper price for the resort I booked and submitted a BPG claim. My claim was rejected. No reason was given. I called the customer service line several times and they were not able to tell me why the claim was rejected. They asked me to resubmit my claim. After several cycles of calling the customer service line and resubmitting my claim, it was approved. This process in itself was frustrating.

The price difference was then refunded to me, but only for one of my two bookings with the hotel. After more correspondence, I was eventually refunded the price difference for both bookings. For some reason, I was refunded in AgodaCash - the money was not put back into my bank account as I would have expected.

I inquired about this and was told that if I wanted the AgodaCash to be paid into my account, I would just have to email them and they would process this. So I emailed Agoda customer service and they refunded only one of my two bookings (for which I have not yet received the money).

When I emailed them again to ask that the AgodaCash given to me for my second booking be paid into my bank account (in real money), they interpreted my request as a request to cancel both my bookings with the resort.

Now one out of my two bookings has been cancelled. I was told over email that they cannot reverse the cancellation of my booking and that I will have to rebook myself. The prices for this hotel are not more expensive than when I originally booked and so now I will be out of pocket because of the customer service people's mistake.

When I called the customer service line last night to discuss the ongoing problems that I have been having, I was put on hold for over half an hour before I eventually hung up. I have now also racked up over $50 in overseas call charges.

I have requested three times (over email and over the phone) that I be put in touch with a manager or supervisor but my requests have been ignored or declined.

I am incredibly frustrated with Agoda customer service. They have consistently done a terrible job. They have misinterpreted and messed up at every step of this process. I have spent several hours emailing and calling Agoda for what should have been an incredibly simple BPG claim (that could have been completed in a single email).

I again request that I be contacted by someone who can resolve this issue for me.

While searching for a hotel in Thailand we found one but wanted to know if it would be available on our dates. The question was asked through your site which you suggest people should do. The hotel did not receive this ENQUIREY, instead Agoda decided to book us and deduct funds from our credit card. Next thing I new the booking was confirmed BY AGODA without our knowledge! The moment we realized what had happen we contacted agoda who continued to lie about not being able to cancel, that the hotel refused to cancel, that they couldn't reach the hotel for 24hours etc. etc. Lie upon lie. Luckly we were in the area and went around to the hotel to have a chat with management who immediately agreed that we hadn't confirmed the booking and were happy to refund. They had not received the enquiry from us or had any phone calls, communication from agoda. Clearly your company employees are more than happy to defraud innocent people just to get the commission!

Complaining is very difficult on your site which is yet another way that people give up and the deceit continues.

We managed to resolve this ourselves but the obvious fraud that your staff were willing to do, and thought they would get away with it was terrible. It was over $1000! But even if had been $100 it is still appalling.

I have emailed your company to remove all my details from your records, this has not been done. This is also illegal!

DO SOMETHING ABOUT THIS DECIETFUL BEHAVIOUR

Loraine

booking ID [protected] as detailed below:

Hotel: Antares Rubens Hotel

City/Country or Region: Milan/Italy

Arrival: December 27, 2022

Departure: January 4, 2023

Roberto and Gianmario from the hotel both confirmed that they agreed to refund the money. I won't stop until this Case is resolved, the last mail I received from you gave me an expression that you will not compromise, so won't I. I don't want anyone to be put in this situation.

Here is the full background of the situation so far:

11th of December 5:20 pm: I accidentally cancelled my Booking.

11th of December 5:23 pm: Contacted agoda.com - could not find a person to talk to

11th of December 5:23 pm: Called Rubens, confirmed that my Booking was cancelled. Asked about their cancelation policy - they said that they hadn't received the money but approved cancellation without any fee need to be paid.

Called agoda.com 3 times.

11th of December 6:17 pm: called the Hotel again. They said they did not have any involvement in this situation - EXPEDIA.com is their Point of contact.

Called agoda.com 3 more times.

11th of December 9:15 pm: called Rubens to ask the name of the staff who confirmed the cancellation. His name is roberto.

Called agoda.com twice to explain situation and ı had to do it at least 9 times, everytime someone else picked up the phone. I had to explain the situation from the beginning.

I created several number of cases online.

12th of December from 11:00 a.M. To 8:00 pm, here are the mailings between me and agoda.com

http://Agoda.com

ve are Happy to help you with your issue.

- Check your Booking status

- Request to amend your Booking

- Cancel your Booking

- Resend your Booking confirmation

- Submit special requests (subject to the property’s availability upon arrival)

- Request a receipt

Rubens Hotel agreed

I confirm that we can accept the re-activation of the reservation cancelled apparently by mistake. We await the new reservation at same conditions if received until tomorrow. We remain at your disposals.

agoda.com rejected

To give you an update about our previous special fee waiver request from the property, ve have been informed that they are unable to Honor the request due the Booking’s cancellation policy.

agoda.com agreed

Regarding to the Booking, ve received the supplier's updates and they informed the Booking has been cancelled for Free at their Side and Hotel Side. The Hotel also agreed cancel for Free.

Currently, the Booking is unable to be reinstated. If our dear guest need the reservation and you Only can Reebok at the same Hotel. Thank you very much for your kind understanding.

Additionally, could you please inform the refund methods? Whether you want to return to the original credit card?

agoda.com change of heart?

We totally understand that this is not the answer you were expecting but the Hotel as denied to waive the penalty. We apologize for the inconvenience caused.

agoda.com SUPPLIER?

We’re very sorry that we are unable to reinstate your booking, as our supplier can not reinstate this booking due to the system limitation.

CLEARLY, YOU HAVE BEEN LYING TO US. HIDING THAT THE HOTEL HAD CONFIRMED THE REFUND. FIRST ASK FOR OUR CREDIT CARD INFORMATION TO REFUND THEN HAD A CHANGE OF HEART - PUT THE BLAME ON THE HOTEL AND LATER ON, IT'S SUPPLIERS FAULT?

I WANT MY MONEY BACK

The website clearly says we can cancel our booking easy but Its isn't. We contacted the hotel that we book in to cancel but they can't do anything on their behalf unless we ring Agoda. So, we rang them first operator hang up on my husband which is very rude and bad customer service. I rang again and a man answered I was explaining to him that we didn't went to our Agoda account when we made our booking, we went straight to your website but still he keeps insisting we need to provide the right email address which is I understand. We need to ring the property again to find out what was the email address in our booking, so hotel staff told us there wasn't an email provided in our booking. Our booking is in limbo we need to solve this before our arrival. Our booking ID [protected]

I booked a hotel in Daegu, South Korea, using Agoda for 8-10 Dec 2022.

I paid online with credit card more than 60GBP.

When I arrived at the hotel, the hotel did not have my booking, they claimed not to have any relations with Agoda and rejected me form the hotel as it was fully booked.

I contacted the hotel as well using the phone number and the reception did not speak English and simply said: "No Agoda. No Agoda." I again contacted the hotel using the email service through Agoda website and no reply to date.

Agoda custeomer service is giving me automatic replies with fake informaiton.

This is clearly a scum. Agoda has some hotel on their board which you can pay for but they do not correspond to real services.

The first October 2022 I wanted to reserve a room in Mexico City for 3 nights from the 25th to the 28th October 2022 in the 3 -stars hotel del Principado.

The price in Agoda (as other booking sites) was under 60 US dollars per night, in Danish crowns was 390 DKK per night and fully refundable before the 7th of october (see files 01-03).

When I paid the amount was written in 14,338.17 PHP (pesos from Philippines) , probably because lat booking I made with Agoda was in the Philippines.

I paid the amount (Booking ID [protected]) , but because of a ‘system error’ the booking was cancelled. Then I paid again (Booking ID [protected]) and the same thing happened and the booking was cancelled. (see files 04a, 04b, 05a, 05b)

Then I switched to Danish crowns (DKK) and I paid again, but right after I realized that the amount was nearly 11.000 DKK, over 1.500 US dollars, a disproportionate amount and not responding to the real price. Moreover appeared that the amount was no more refundable. (file 06)

During my holyday in Mexico I have been in the Hotel del Principado and at the hotel the cost of a single room was 70 US dollars.

Because of the clear mistake in converting foreign currency I cancelled anyhow the booking (file 07) and I contacted the help center, but they only told me to contact my bank.

I contacted then my bank in Denmark (Nordea Bank) to stop the payment, the made me block my visa card (and had to pay for a new one) , but the amount was however withdrawn from my account on the 7th October.

I paid mistakenly over 1.500 dollars for nothing and I am expecting a full refund

Thanks

Giovanni Del Buon