CB Banks African Bank

African Bank review: Finalization of application

Portia Moss of Randburg, ZA

Jun 23, 2025 5:41 am EDT

Verified customer

Featured review

I did an application with African bank on 14 June.
On 17 June I submitted my documents for review.
Shortly after submitting my documents, I received 4 offers.
After accepting the offer, receiving a pre-agreement and accepting the debit order mandate, I was happy with African banks swift response time.
I contact customer service on 18 June and 19 June to check the status of my application and was told that it was in the final stage of being reviewed and approved.
On 20 June I received a call from a sales agent advising that my bank statement was outstanding. None of the agents I spoke to the day before picked up that info was missing.
I immediately submitted my bank statement.
It has been more than a week since my initial application and still no one can give me definitive feedback on my application.

This is really disappointing as I am an existing African bank customer.
African Bank wont be getting any further business from me!

Confidential Information Hidden: This section contains confidential information visible to verified African Bank representatives only. If you are affiliated with African Bank, please claim your business to access these details.

0 comments

Add a comment

African Bank - my refund 20

Resolved

African Bank - credit card 2

African Bank - stay far away from african bank 1

African Bank - personal loan 2

African Bank - loan

African Bank - harassment

African Bank - wrong debit order date

African Bank - Instant Payment not reflecting

African Bank - Banking

Resolved

African Bank - I want answers as to what exactly happened to my application

View all African Bank reviews and complaints

African Bank Contacts

African Bank phone numbers

+27 112 569 000

Click up if you have successfully reached African Bank by calling +27 112 569 000 phone number 9 9 users reported that they have successfully reached African Bank by calling +27 112 569 000 phone number Click down if you have unsuccessfully reached African Bank by calling +27 112 569 000 phone number 17 17 users reported that they have UNsuccessfully reached African Bank by calling +27 112 569 000 phone number

Head Office

+27 861 111 011

Click up if you have successfully reached African Bank by calling +27 861 111 011 phone number 15 15 users reported that they have successfully reached African Bank by calling +27 861 111 011 phone number Click down if you have unsuccessfully reached African Bank by calling +27 861 111 011 phone number 9 9 users reported that they have UNsuccessfully reached African Bank by calling +27 861 111 011 phone number

25%
Confidence score

Customer Service

+27 112 569 323

Click up if you have successfully reached African Bank by calling +27 112 569 323 phone number 6 6 users reported that they have successfully reached African Bank by calling +27 112 569 323 phone number Click down if you have unsuccessfully reached African Bank by calling +27 112 569 323 phone number 2 2 users reported that they have UNsuccessfully reached African Bank by calling +27 112 569 323 phone number

50%
Confidence score

Debt Counselling

+27 112 569 073

Click up if you have successfully reached African Bank by calling +27 112 569 073 phone number 2 2 users reported that they have successfully reached African Bank by calling +27 112 569 073 phone number Click down if you have unsuccessfully reached African Bank by calling +27 112 569 073 phone number 6 6 users reported that they have UNsuccessfully reached African Bank by calling +27 112 569 073 phone number

Consumer Advocate's Office

+27 800 633 633

Click up if you have successfully reached African Bank by calling +27 800 633 633 phone number 0 0 users reported that they have successfully reached African Bank by calling +27 800 633 633 phone number Click down if you have unsuccessfully reached African Bank by calling +27 800 633 633 phone number 5 5 users reported that they have UNsuccessfully reached African Bank by calling +27 800 633 633 phone number

Ethics And Fraud Hotline

+27 860 000 975

Click up if you have successfully reached African Bank by calling +27 860 000 975 phone number 2 2 users reported that they have successfully reached African Bank by calling +27 860 000 975 phone number Click down if you have unsuccessfully reached African Bank by calling +27 860 000 975 phone number 0 0 users reported that they have UNsuccessfully reached African Bank by calling +27 860 000 975 phone number

100%
Confidence score

Funeral Policy Queries

+27 861 888 786

Click up if you have successfully reached African Bank by calling +27 861 888 786 phone number 1 1 users reported that they have successfully reached African Bank by calling +27 861 888 786 phone number Click down if you have unsuccessfully reached African Bank by calling +27 861 888 786 phone number 0 0 users reported that they have UNsuccessfully reached African Bank by calling +27 861 888 786 phone number

100%
Confidence score

Credit Life Queries And Claims

+27 112 074 500

Click up if you have successfully reached African Bank by calling +27 112 074 500 phone number 5 5 users reported that they have successfully reached African Bank by calling +27 112 074 500 phone number Click down if you have unsuccessfully reached African Bank by calling +27 112 074 500 phone number 3 3 users reported that they have UNsuccessfully reached African Bank by calling +27 112 074 500 phone number

25%
Confidence score

Collections

+27 860 333 004

Click up if you have successfully reached African Bank by calling +27 860 333 004 phone number 0 0 users reported that they have successfully reached African Bank by calling +27 860 333 004 phone number Click down if you have unsuccessfully reached African Bank by calling +27 860 333 004 phone number 2 2 users reported that they have UNsuccessfully reached African Bank by calling +27 860 333 004 phone number

Applications Call Centre

+27 861 000 555

Click up if you have successfully reached African Bank by calling +27 861 000 555 phone number 0 0 users reported that they have successfully reached African Bank by calling +27 861 000 555 phone number Click down if you have unsuccessfully reached African Bank by calling +27 861 000 555 phone number 2 2 users reported that they have UNsuccessfully reached African Bank by calling +27 861 000 555 phone number

Card Call Centre / Stop Card

+27 861 000 444

Click up if you have successfully reached African Bank by calling +27 861 000 444 phone number 2 2 users reported that they have successfully reached African Bank by calling +27 861 000 444 phone number Click down if you have unsuccessfully reached African Bank by calling +27 861 000 444 phone number 3 3 users reported that they have UNsuccessfully reached African Bank by calling +27 861 000 444 phone number

Card Call Centre / Activation Line

More phone numbers

African Bank emails

insuranceclaims@africanbank.co.za

100%
Confidence score: 100%

Support

African Bank address

59 16th Rd, Halfway House Estates, Midrand, 1685, South Africa

African Bank social media
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Sep 25, 2025
View all African Bank contacts