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CB Airlines and Air Travel Aeromexico
Aeromexico

Aeromexico review: Ticket refund

D
Author of the review
10:46 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am writing to raise a complaint regarding ticket refund policy at AeroMexico.
My renewed passport was expected to arrive last week. However, there is a delay in processing the passport. I am unable to board my scheduled flight without a passport. I understand that my ticket is non-refundable, but given these exceptional circumstances beyond my control, I kindly request assistance in rescheduling my flight or receiving a travel credit.
This is an exceptional situation - and despite reaching the customer support, I have had no objective resolution.

Claimed loss: 1100 CAD

Desired outcome: I kindly request assistance in rescheduling my flight or receiving a travel credit.

Confidential Information Hidden: This section contains confidential information visible to verified Aeromexico representatives only. If you are affiliated with Aeromexico, please claim your business to access these details.

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  1. Aeromexico Contacts

  2. Aeromexico phone numbers
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  3. Aeromexico emails
  4. Aeromexico address
    3663 N. Sam Houston Pkwy East, Suite 500, Houston, Texas, 77032, United States
  5. Aeromexico social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 08, 2025
  7. View all Aeromexico contacts
Aeromexico Category
Aeromexico is ranked 35 among 218 companies in the Airlines and Air Travel category
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