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Aeromexico

Aeromexico review: Ticket refund

D
Author of the review
10:46 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am writing to raise a complaint regarding ticket refund policy at AeroMexico.
My renewed passport was expected to arrive last week. However, there is a delay in processing the passport. I am unable to board my scheduled flight without a passport. I understand that my ticket is non-refundable, but given these exceptional circumstances beyond my control, I kindly request assistance in rescheduling my flight or receiving a travel credit.
This is an exceptional situation - and despite reaching the customer support, I have had no objective resolution.

Claimed loss: 1100 CAD

Desired outcome: I kindly request assistance in rescheduling my flight or receiving a travel credit.

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  1. Aeromexico Contacts

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  3. Aeromexico emails
  4. Aeromexico address
    3663 N. Sam Houston Pkwy East, Suite 500, Houston, Texas, 77032, United States
  5. Aeromexico social media
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    Apr 25, 2025
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Aeromexico Category
Aeromexico is ranked 36 among 221 companies in the Airlines and Air Travel category
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