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A&e Factory Service/ Samsung Refrig.constant reschedules parts at home & still no repair

I recieved a tech from A&E Repair services On Nov 3rd I believe. Originally came over. Arrived at my home on time when it was said to appear time 8: or 8:30 am. Looked at my refrig. Said that the reason my water dispencer was not working is because the back pannel of my refrig. was iced frozen and blocking for the water to run up and come out through the water dispencer. Technician sugguested for me for me to remove all food contentes from my refrig and freezer on SUNDAY of that week until wensday of that same week he would come back he was going to order a special portable heater that would then allow to heat up the back panel unit and help with the problem. Neatless to say. I got a call 2 days before that same Wensday that he was supposed to show up voicemail from A&E Factory Repair to call and reschedule. I called concered because the representative that I spoke to that same day about the VM left, their was no such reschedule. They appologized the date was still posted for that same Wensday for tech to appear between 1-5 pm estern time. Well, he did not show up. I got the parts that same Wensday in the afternoon but no tech. I called A& E they said they rescheduled me for the 19th of November 2010. I was not even made aware that the reschedule took place because no one called or left VM. Then they called me again saying that since I finally got the parts delivered by UPS that they can place the appointment for the day before for the technician to come over and fix the refrig. November the 18th between 1-5 pm estern time. But, I recieved a call from someone a representative from A&E repair not identifying her name just the company that she was calling from, that technician would not come over today. There was not tech available for today. She was unsure if she could shedule me for next week. I explained all that has happend with my food being rotten the time spent and the constant rescueduling. She just hung up the call. So I called today spoke with A&E Factory Repair Dept customer service. Spoke with a Rep called Elaine. She says he has not record of this conversation taking place of a rep calling me at 10:30 am saying that their was no tech to come today. That I am scheduled for today. I asked if it was posible to speak with a SUPERVISOR. She connected me to a Escalation Dept Rep. Not a SUPERVISOR named MATT REP ID 83269. He said that his positon their was just like a SUPERVISOR. After him verifying with other depts says that indeed I am scheduled for a tech today to come over and fix my refg today. I will keep you posted if that is so.

Responses

  • Fj
    fjpor Nov 18, 2010

    Am surprised as had A & E out to repair a GE fridge twice over the past several years and always had excellent service. Actually, they had the part that needed replacing with them when they showed up on time. The GE was one that should have been recalled but GE is too cheap to do so. The guy who did our repairs had like 14 jobs to do that day and traveled from way south of us to our location and then back down again to more jobs on the way to his home. Good luck if you ever have to use them again.

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