The complaint has been investigated and
resolved to the customer's satisfactionResolved A&E Factory Service — contect the attorney general of your state
resolved to the customer's satisfaction
I also had a problem with this company. They attempted to charge me $183 for replacing a part that took 10 minutes and cost $9. I did it myself.
I am going to suggest to all of you that you file a compaint with the Attorney General of your state. It's easy to do and can be done online. The BBB is useless.
You also should follow up with a letter to the manufacturer. Yahoo finance web sight can give you the CEO's address of Whirlpool, Maytag, Jennaire etc.
Anyone care to join me in a class action lawsuit?
The complaint has been investigated and resolved to the customer's satisfaction.