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AdasBridal Customer Service Phone, Email, Contacts

AdasBridal
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1.0 13 Complaints
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AdasBridal Complaints 13

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A
3:01 pm EDT
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AdasBridal Pant suit

I ordered a pantsuit to wear to my Grand daughter's wedding. I placed my order on March 9, 2020 it didn't arrive until May 2, the day after the planned event. It is completely unacceptable, it is much too large for me, the pants are at least 8-10 inches too long and the quality was not at all what was expected. This was a very special order for a very special day, but I could not wear this unless I was an Amazon. I also ordered jewelry, a necklace to wear with the outfit and it did not arrive at all, I am requesting a complete refund and will be happy to ship it back.

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2:46 pm EST

AdasBridal mother of the bride pantsuit

First off I ordered from Magbridal.com. It was a Mother of the Bride 3-Piece Pantsuit 18 Women's Average. No customization other than the color I wanted.

My credit card was used on 7/22/18 for the purchase. It didn't take Magbridal anytime to get the money, and once that happened, they seem uninterested in helping out customers with legitimate problems.

When I was ordering online it said it would take 3-4 weeks to arrive. It took 5 almost 6 weeks for it to arrive.

I opened the package and the bag containing the outfit said Ada's Bridal.
I didn't really give it a second thought. Also in the mailing box and the bag with the outfit there was NO Receipt of any kind. That was highly suspicious to me right off the bat.

I immediately knew there were big problems, first the shell is so small I could only get it a little past my forehead.

The jacket also is way too small, more like a 12 Junior size. Couldn't even get one arm in the sleeve.

The pants are clown-like balloon pants that are sized for someone over 6"tall.

I immediately got online to try to contact magbridal, there was no human response at the phone number listed. I sent multiple emails, took over a week for the first response and it only asked for me to send pictures of myself in the outfit to show the problems.

I again emailed stating that putting on the shell and jacket wasn't even a faint possibility. I sent pictures of the items laid out on my bed.

Another week or so and I again got an email asking for pictures of me in the outfit. Looked to me to be a form email, like no one even took the time to read my previous emails.

I paid $130.76 for an outfit that I very much wanted to wear to my granddauhter's wedding which just occurred February 24, 2018.

I really liked the picture of the outfit on the Magbridal website, however what I received is the most substandard cheaply made item I have ever seen.

I could understand them not wanting to take back the outfit if it was custom tailored. However that is the reason I chose for lack of a better word"off the rack" size that I know is my size.

I have been trying for many months to get this resolved to no avail.

I would like to return the outfit and receive a FULL REFUND of what I paid for the outfit.

My email address is [protected]@q.com.

Sincerely,

Ernestine Gonzales

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D
4:41 am EDT

AdasBridal elegant chiffon strapless neckline a-line bridesmaid dresses with pleats

I ordered 2 bridesmaids dresses from Adasbridal. Never, ever order from them! Dresses received were poorly stitched, uneven hems, threads falling off and completely UNWEARABLE!

After 3 emails specifying what was wrong with attached photos, the [censored]s are still asking what is wrong with the items! Seriously? What the first 3 times were not enough?

The are frauds!

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Is AdasBridal Legit?

AdasBridal earns a trustworthiness rating of 68%

Generally safe, but check closely before sharing details.

Our conclusion: AdasBridal's operations, reviewed by ComplaintsBoards, appear mostly legit but with some concerns. Be careful and read customer feedback before dealing with the company. Negative reviews may indicate potential risks.

We found clear and detailed contact information for AdasBridal. The company provides a physical address, 2 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Adasbridal.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Adasbridal.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • AdasBridal protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to AdasBridal has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • We conducted a search on social media and found several negative reviews related to AdasBridal. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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H
2:22 am EDT

AdasBridal good quality and price but slow shipment

I got a wedding dress at adasbridal. The quality of the dress is very good. And before I place an order, I asked a lot questions, the customer service was good. And the price is great. Finally I chose the website. But I had to say the shipment is too slow. I got my dress over 20 days. Though I got a great dress, I hope the shipment will be faster next time.

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11:30 pm EDT
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AdasBridal dress

I wore a dress to my wedding last week. I’d ordered it in light champagne colour just a month before my wedding. Many thanks to your customer support workers. My inquiries were replied to in no time and all the questions were cleared shortly. The staff was extra polite, and I was provided with detailed answers to my numerous questions. It was very important for me! Despite such an urgent order, I got the dress on time, and it met my expectations.

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5:17 am EDT

AdasBridal hundred of designs with attracting price

After checking hundreds of eye-catching designs and colors on adasbridal, I could not stop myself placing an order. I was really in great hurry, so I read their FAQ section on the website first and then placed an order using “adasbridal’s express shipping services.” If I had to pay little more extra for that, but it didn’t hurt me because I received my package within a week that was really fast. I am thankful to Laura (my collage friend) for recommending me this website and adasbridal processed my order quickly. I’ll use their services again.

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9:11 pm EST
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AdasBridal style no. wbd40795

I received my dress for my sister’s wedding and I am so excited! It is a black and white theme and I was a little hesitant about the dress, but once I tried it on I totally changed my mind! I was also afraid it was going to be a little too short from the picture but the length is perfect! One of the other girls complained about the bodice, but mine fits perfectly! The flared skirt makes me feel so feminine and I love the neckline. It’s a really pretty dress and one I can actually wear again on other occasions. I will tell all of my friends about adadbridal.com

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4:12 am EDT
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AdasBridal I am not fit the generic size, but I would like to try again in the sake of low price.

I bought my wedding dresses on adasbridal. The sizes can vary enormously from one product to the next. I'm short and petite, the smallest size is still big for me. I only buy a right size dress there by customized. but at least I get my right dress which I couldn't got at any real store at the price. so I would still like to buy a customized dress there if needs arise. I am not fit the generic size.

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10:22 pm EDT
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AdasBridal shipping slow but finally come with good quality

If you doesn't matter how long you will get your dress then sure, go ahead with this company. the product was good after looong time made. I ordered a evening dress for my friend's birthday. About 3 or 4 weeks after I placed my order I received my dress that I barely caught up with the party. from then on I purchase their item at least ordered a month ahead.

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4:47 am EDT
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AdasBridal product good, slow shipping

The product there was good and the site has a good collection of wedding dresses and formal dresses, but their delivery system is poor in my eyes. I had recently bought a dress and paid by Western Union. After a month that I have finally received it. Apart from that, the site was okay. their customer service stuff was enthusiastic and quality of product was better than expected. Not recommended to those people who's urgent need the dress.

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3:32 am EDT

AdasBridal they couldn't deliver order within 6 weeks

We bought two vintage dresses from the company www.adasbridal.com. We paid through Western Union, because the website didn’t take our cards, but these people didn’t deliver our order within 6 weeks. We went to the website and cancelled my order, but the seller didn’t reply to our emails and didn’t provide any confirmation. Also they didn’t provide money back. They are liars and scammers.

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7:21 am EDT

AdasBridal don't buy. slow company and delivery

I bought vest and dress from the website www.adasbridal.com. They took money for the pre-order and shipping, and they did it within couple of minutes. It was fast, but other things, which have concerned my order, they have done very slowly. After several weeks they still haven’t provided any info about order and its delivery. I sent emails and waited, but the situation remained the same. They simply ignored me and my requests. They are real thieves and scammers, so don’t order from them.

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7:21 am EDT

AdasBridal seller doesn't change dresses

I found really beautiful dress on the website www.adasbridal.com. I ordered it on my own hook, but it was big mistake. I got awful dress and the size didn’t fit me at all. I wanted to return it, but the seller told me that under their policy it was impossible. Stay away from this website, because you will have a lot of problems, if your order wouldn’t fit you.

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Oct 27, 2015 10:48 am EDT
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My opinion: Dresses and gowns are fine as they look in the pictures. Affordable prices. A bit slow in shipping, but overall its good. Good job, for the staffs. And i agree in the size issue. Yes, when i ordered, there is small difference in sizes. It was slightly loose, but it still fitted.

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Overview of AdasBridal complaint handling

AdasBridal reviews first appeared on Complaints Board on May 22, 2015. The latest review Pant suit was posted on May 4, 2020. AdasBridal has an average consumer rating of 1 stars from 13 reviews. AdasBridal has resolved 0 complaints.
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  1. AdasBridal Contacts

  2. AdasBridal phone numbers
    +86 1718 271 7865
    +86 1718 271 7865
    Click up if you have successfully reached AdasBridal by calling +86 1718 271 7865 phone number 0 0 users reported that they have successfully reached AdasBridal by calling +86 1718 271 7865 phone number Click down if you have unsuccessfully reached AdasBridal by calling +86 1718 271 7865 phone number 0 0 users reported that they have UNsuccessfully reached AdasBridal by calling +86 1718 271 7865 phone number
    +1 (800) 948-0972
    +1 (800) 948-0972
    Click up if you have successfully reached AdasBridal by calling +1 (800) 948-0972 phone number 0 0 users reported that they have successfully reached AdasBridal by calling +1 (800) 948-0972 phone number Click down if you have unsuccessfully reached AdasBridal by calling +1 (800) 948-0972 phone number 0 0 users reported that they have UNsuccessfully reached AdasBridal by calling +1 (800) 948-0972 phone number
  3. AdasBridal emails
  4. AdasBridal address
    Room 402, Lai Mao Business Building, Intersection of Tong Jing North Road and Feng Qiao Road, Jin Chang District, Suzhou, 215000, China
  5. AdasBridal social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
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