Masseys

I've had a few experiences with Masseys and I must say, I'm not impressed. I've tried to make payments on their website multiple times, but every time I enter my information and hit the submit button, nothing happens. It's frustrating to say the least. In today's fast-paced world, it's important for companies to keep up with the times and have a user-friendly website. Unfortunately, Masseys seems to be lagging behind in this area.

I've tried accessing their website on both my desktop computer and my cell phone, but neither one worked. I even allowed all of the usual cookies to help process my payments, but still no luck. It's clear that they need to do a complete overhaul of their payment system to make it easier for customers to make payments.

When I finally got a hold of a customer service representative and explained my difficulties, they didn't seem to care. My plea for a better website fell on deaf ears. It's disappointing to see a company that doesn't seem to value their customers' experiences.

Overall, I wouldn't recommend buying anything from Masseys. In customer service, every little detail matters. From purchase to payment, if it's frustrating to try to make a payment, who will bother to buy from them in the future? It's time for Masseys to step up their game and make some much-needed changes to their website.

So, I had a bit of a rough time with Masseys. I ordered some boots, but they were too small, so I had to return them. I was told that I could exchange them and wouldn't be charged twice for shipping, but that's not what happened. I ended up getting charged twice, and when I called to ask about it, I got different answers from different customer service reps. It was really frustrating.

The worst part was when I talked to this one guy who basically accused me of lying about what I was told. He said that it wasn't their policy to do what I was asking for. I mean, come on! If that's not the policy, then they need to make sure everyone knows what the policies are and can give customers the right information.

Anyway, I'm done with Masseys. I'm paying off my balance and never ordering from them again. It's just not worth it to me to spend my hard-earned money with a company that doesn't value their customers or have good customer service skills. They really need to step up their game if they want to keep people coming back.

I recently had an experience with Masseys (masseys.com) that I must share. I ordered a pair of shoes that totaled to $27 in shipping fees on September 17th and it is now October 1st. Unfortunately, my order is still in transit and the delivery dates have been changing frequently. It is quite frustrating to see my package come so close to my location, only to be lost in transit once again.

Furthermore, I called their customer service on three separate occasions and was met with disappointment every time. They lacked any shred of personality or enthusiasm for their jobs, which made for a rather unpleasant experience. I was bounced around from one representative to another and had to repeat my issue multiple times. My only request was to either receive my shoes or cancel the order entirely, yet these basic needs were not met.

It is unfortunate that my experience with Masseys has been so unpleasant because I have fond memories of using this brand as a child. Sadly, I cannot say the same today. This is hands down the worst company I've dealt with and I highly doubt I will be purchasing any products from them in the near future. I truly believe they ought to invest in some serious interpersonal training for their customer service representatives or fire them altogether.

Unfortunately, my experience with Masseys (masseys.com) had been dissatisfying. I had purchased shoes for myself and my daughter, but it took over a month for them to arrive. While I understand that shipping can take some time, I felt that the company utilized incredibly cheap shipping methods that resulted in a longer waiting period. When one of the shoes didn't work out, I was appalled to discover that they charged me a second time for shipping. To add to the frustration, my daughter's shoes never even arrived. While they stated that it would take another month to find out where they went, I couldn't help but feel deeply disappointed and frustrated over the situation.

Overall, my impression of Masseys was extremely negative, and I would not recommend anyone to shop here. I would suggest to try out Fingerhut instead, as they might offer a better shopping experience. I hope that Masseys can work towards improving their service and shipping methods for their future customers.

I recently had an experience with Masseys and unfortunately it was not a positive one. I had placed an order for four pairs of shoes/boots from their website. One of the items I had ordered was the KOKO boots by Bearpaw, which were priced at $89.00 on their website. However, I received a flyer in the mail from a shoe store that was not close to my home and they were advertising the same boots for $55.99. Naturally, I decided to return the boots to Masseys on November 10, 2018.

Several days after returning the boots, I also returned a pair of Skecher Dreamers on November 16th. Unfortunately, I had not yet received any refunds. When I reached out to Masseys for an update, I was informed that I would need to wait for 14 days. However, due to the Thanksgiving holiday, I was unable to get a refund yet even though both pairs of shoes had already arrived back at the warehouse.

After waiting a few more days for an update, I was still unable to receive a refund. When I called their customer service department once more, I was informed that the KOKO Bearpaw boots were not there yet. To my dismay, Masseys was only willing to refund me for the Skecher Dreamers, but not the KOKO boots, which seemed unfair.

I even tried emailing Masseys to see if they could help me resolve the issue, but unfortunately, my attempts were met with no satisfaction. As a result, I can't help but feel like Masseys is trying to take advantage of me, and I don't think it's right. Therefore, I strongly advise anyone considering shopping at Masseys to avoid them altogether.

I recently ordered a pair of suede boots in both red and black from Masseys. Despite ordering an 8 1/2, these boots were way too big for me. I decided to return them, but it was disappointing to find that I had to pay $16 for the shipping costs. However, when I received the size 8 in the mail, I found that they were still too large. So, I had to return them again, paying another $16 for shipping.

After trying on the 7 1/2 size, I found that it finally fit; however, the quality of the boots was not up to par. Sadly, they lacked any arch support, making them difficult and uncomfortable to wear for long periods of time. It was disheartening to find that these cheaply made boots were manufactured in China, as I had expected a better quality product from Masseys.

Interestingly, I discovered that I had actually ordered a pair of Women's Toe Warmers from Masseys catalog back in 2014 or 2015. I found these to be incredibly comfortable, so I thought that I would be able to get the same quality of boots now. Unfortunately, my experience with the recent purchase was subpar, which was truly disappointing.

Overall, I would advise potential buyers to steer clear of Masseys and Shoe Mall, as they may cause issues with arch support that could lead to fallen arches. In my experience, the boots I purchased from Masseys hardly deserved a rating of more than zero.

If you're considering purchasing from Masseys, it's important to note that they charge a return fee. Unfortunately, this wasn't made clear to me when I made my purchase. As a result, I was caught off guard when I received a balance and late fee for the return charge that I wasn't aware of. However, I must say that the customer service representative I spoke with was relatively polite and helpful. They waived the late fee for me and suggested that I pay the return charge fee which I did.

It was a frustrating experience to deal with this issue and I even requested that my account be closed. Surprisingly, this wasn't done and now I have an additional late fee and a return charge fee that I've already paid for. This has left me feeling disappointed in the service provided by Masseys.

If you're planning to purchase from Masseys, my advice would be to read through their policies carefully and make sure you're aware of any charges or fees that may be incurred. While their customer service may be helpful in dealing with issues that arise, it's better to avoid them altogether if possible.

I recently made a purchase from Masseys (masseys.com) and must say that my experience with the company has been somewhat mixed. Although I received my order promptly, I was disappointed to discover that one of the items I received, a purse, did not meet my expectations. In fact, I found the purse to be of poor quality and definitely not worth the $60.00 price tag. Subsequently, I decided to return the purse, only to later discover that I was charged a restocking fee for doing so. Needless to say, I was not thrilled about the extra charges, which made me question the overall value of shopping with Masseys.

Despite that setback, I have to admit that the two pairs of boots I ordered were a different story. Not only did the boots fit perfectly, but I was really pleased with their quality. Sadly, I cannot say the same for the Storm boots by Cougar. Within a few wears, the boots began to show signs of wear and tear, and several parts of their seams came apart. I realize that purchasing boots online is always a bit of a gamble, but it was frustrating to deal with a quality issue with the boots.

In summary, my experience with Masseys was somewhat mixed. While I was happy with the timely delivery and good quality of two of the three items I received, I was disappointed with the poor quality of the purse and the extra charges associated with returning it. Additionally, the boots, while of good quality, were not as durable as I hoped. For these reasons, I would encourage buyers to consider shopping locally if they want the assurance that any issues with their purchases will be quickly and easily resolved.

In this day and age, it's ridiculous that Masseys still doesn't accept credit or debit cards for down payments. Plus, if you're required to make a down payment, they even send out a snail mail letter, causing unnecessary delays. It's frustrating to have to wait even longer to ensure that the shoes you want are still in stock. It seems like common sense for Masseys to allow customers to make down payments on their website, instead of forcing them to go through a slow and outdated process.

What's even worse is that they score your credit every time you make a down payment. Whatever happened to trusting your customers and allowing them to continue to make payments as long as they're in good standing? It's absolutely ridiculous and unfair to penalize customers like this.

Overall, I'm extremely disappointed with Masseys and their lack of customer-friendly practices. It's time to move on and find a store that values their customers and makes the payment process as easy and efficient as possible.

Masseys (masseys.com) is an online retailer that I truly appreciate for their credit options and for extending an opportunity to those who may not have the best credit. Having been a loyal customer for some time now, I can attest to the great quality of their products, especially their shoes, which always live up to my expectations. I usually stick to brands that I know and trust, and I am never disappointed with Masseys' selection.

However, my one issue with Masseys is their hefty shipping costs. I find it frustrating that it costs a whopping $20 to ship an order when most other companies offer free two-day shipping. I can't help wondering how much they actually pay the shipping companies and why they feel the need to upcharge the customer so much. Shipping also takes a long time, sometimes up to two weeks, which is not ideal in today's fast-paced world.

In my opinion, Masseys really needs to rethink their shipping prices, especially since more and more companies are offering alternative payment options like AfterPay to eliminate the need for credit cards. While I still love Masseys for their great credit options and top-quality products, I wish they could find a way to make shipping more affordable and faster for their customers.

When it comes to purchasing footwear, Massey's (masseys.com) has been a reliable choice for me in the past. I've made approximately 6 or 7 purchases from their website, including both work boots and biker boots. However, my recent experience with Massey's has left a bad taste in my mouth.

In December of 2021, I ordered a new pair of work boots from them. The purchase process was smooth and easy, and the boots arrived promptly. However, a few days later, I ordered a pair of Born boots that turned out to be too big for me. I sent them back, but after waiting for two months and making two payments of $25 each, I was informed that I would not receive any money back due to having to pay return shipping fees and processing fees.

Granted, this policy is stated in their return policy. However, I did not realize that choosing the printed return label would not be free of charge. It was misleading, and I was unaware that a processing fee was separate from the return label cost. I spent $40.00 for nothing, and this left me feeling extremely disappointed and frustrated.

My disappointment with Massey's was further compounded by their customer service experience. I spoke to five different representatives and was even hung up on once. After three transfers, I finally learned that I would not receive any money back. It was a lackluster experience that left a lot to be desired.

Overall, while Massey's has been a reliable choice for me in the past, my recent experience with them has been subpar. I have no shoes and only money paid out, not to mention the shoddy customer care. As such, I would never order from them again.

I have been a customer of Masseys for several years and overall, my experience with them has been good. However, I recently encountered a situation that was frustrating and disappointing. Back in December, I placed an order that never arrived. It took me until May to finally resolve the issue, and the process was not easy.

When I called Masseys about my missing items, I was surprised to be connected to a foreign answering service, which I had not encountered before. After being transferred multiple times, I finally reached a supervisor who informed me that they had supposedly sent me a letter denying me credit for the missing items. However, I never received this letter. Even UPS admitted that they did not deliver the package, yet Masseys held me liable for the missing items because they did not receive the package back.

What was even more frustrating was that by the time I was able to get through to a supervisor, the 60-day window for credit requests had closed, even though I had been calling Masseys since December. It seemed as though they had intentionally dragged out the process in order to avoid issuing a credit.

What really bothered me about this situation was that there was no insurance for the items that Masseys shipped, which meant that neither they nor UPS could be held responsible for their disappearance. As a customer, I expect some level of protection when I make a purchase, and this experience has left me feeling vulnerable and unprotected.

Overall, I would caution other customers against being lured in by Masseys' credit offers. While they might seem appealing, it's not worth the risk of being on the hook for hundreds of dollars' worth of items that you never received because of a mistake made by the post office. It's an unfortunate situation that I hope Masseys will take steps to rectify in the future.