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Customer Service

+1 877 226 1010 (USA, Customer Service)
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+353 16 875 361 (Ireland)
+31 208 964 562 (Netherlands)
+351 300 307 801 (Portugal)
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+82 16 709 800 (South Korea)
1000 Progress Pl Ste 100
Concord, North Carolina
United States - 28025-2449
Canada
1100 Ave. des Canadiens-de-Montreal, Suite 450, Montreal QC H3B2S2

United Kingdom
P.O. Box 427, Hounslow TW4 6DR, United Kingdom

Australia
PO Box 667, North Sydney, NSW 2059

New Zealand 
PO Box 90694, Auckland MSC, New Zealand 1142

Austria
Postfach 83, 1231 Wien, Österreich

Belgium
Avenue Louise 331-333, 1050 Bruxelles, Belgique

Czech Republic
PO Box 115, 140 00 Praha 4 - Nusle, Česká republika

Denmark
Postboks 1850, 2300 København S, Denmark

Finland
PL 3420, 00002 Helsinki, Suomi

France
9/11, allée de l’Arche, Tour Egée, Paris La Défense, 92671 Courbevoie Cedex, France

Germany
Postfach 70 01 63, 60551 Frankfurt, Germany

Hungary
1315 Budapest, Pf. 502, Magyarország

Ireland
Custom House Plaza Block 6, International Financial Services Centre, Dublin 1, Ireland

Italy
Via Monte Napoleone 29, 20121 Milano, Italia

Netherlands
Thomas R. Malthusstraat 1-3, 1066 JR Amsterdam, Netherlands

Norway
Postboks 159 Alnabru, N-0614 Oslo, Norway

Poland
skr. poczt. 470
, 50-950 Wrocław 68, Polska

Portugal
Av. das Forças Armadas, 125 - 12.º, Nossa Senhora de Fátima, 1600-079 Lisboa, Portugal

Spain
Calle de las Rejas 11F, 28022 Madrid, Spain

Sweden
Drottning Kristinas väg 4, 66230 Amal, Sweden

Switzerland
BRT/EIN/135131/REP, Aérogare Fret, C.P. 1144, CH-1211 Genève, Schweiz

Japan
1-10-17 Hamamatsucho Minato-ku, Tokyo, 105-0013, Koyo Building (Yokoyama Building)

Complaints & Reviews

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
acn video PhoneTech Service

Another morning another problem with the ### ACN Video phone. Itnot register again. Waiting on HOLD using my cell phone burning minutes caause of this piece of ### phone.

Is there a way to get out of this contract for phone which is out of service more than in service?

I ask all people having the same problem to PLEASE Call you State Att. General It's time we let them know we have a company not backing their so called product.

STILL ON HOLD LISTENING TO ### MUSIC

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    • Ok
      okkkkkkkkkkkk Feb 15, 2010

      Its odd, considering I have a ACN video phone. Its worked great, I have no idea which model this person has. The technology is new in the market place, and you will always have bugs. I have the Iris 3000, and its amazing. Quality is outstanding, crystal clear video reception. Could be they don't have a high enough internet speed, to work properly. Or no router, which ACN recommends. Could be they have a crappy modem, or don't have a clue what their doing. But their phone is not ### by any means, mine has been great.

      0 Votes
    • Sa
      Samantha Robinson Jan 14, 2011
      This comment was posted by
      a verified customer
      Verified customer

      **********IF YOU HAVE ISSUED ANY PAYMENTS TO A COMPANY THAT HAS NOT PROVIDED ANY SERVICES AND HAVE NOT RECEIVED A FULL REFUND PLEASE CONTACT US - We can get you a full refund if it has been within 18 months since the transaction. We have no upfront fees, or contract to be signed, and no personal information is needed to start the dispute process which on average takes about two - three weeks. If you have been a victim of another form of telemarketing fraud please let us know! --- [protected] Ext 410 or [protected] Ext 401 --- email: [protected]@bcarecovery.com or [protected]@bcarecovery.com

      0 Votes

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    ACNPeople who dont work ### to much

    I just have to say that it is no surprize that there are people out there who cant handle working a program that truly offers a way to make an income that will surpass what anyone would pay you in a traditional job. Most people I meet that think this or any other program is a scam is because you actually have to work! These are the same people who make less that $10 an hour, take long lunch hours, cheat there boss of the time that they get paid, call in sick and will never do anything to go forward in there lives. They will instead sit at there desk and dream of getting married to someone who will make tons of money and save them from there poor pittiful lives. Well That truly NEVER Happens!
    Every business needs customers, every business has the right to pay those who do more for them, they also have every right to market products Via through go getters so they will not have to pay people to sit on there ###'s and not do anything for the company just so they can have a pay check. I have got news for everyone, direct marketing is our future! Companies can no longer afford to pay idiots to work for them with all of the health care bull and tax problems. This is truly the way for those who want to have a real pay check coming in and have a life to go share. I have lost more money in the stock market than I ever have in a business deal such as this.
    If you think that joining a company and sitting on your butt to see if it works is how to measure its value then I would imagine you are the same people who ownes an exercise video and equipment and thinks that watching it sit in the corner is how to loose weight!
    Nothing in life happens without getting off of your butts and making it happen!
    Obviously the goverment would have shut them down many many years ago had they seen any questions regarding there business habits.
    So the truth for all of you who have nothing better to do that to ### about the truth as to why you did not make money which is you just did not put out any effort, is to get off of your missinformed butts and see that you are truly the problem, not the company.

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      • WIL MOREIRA Apr 07, 2010
        This comment was posted by
        a verified customer
        Verified customer

        Agree 150%
        if u put a lot of effort u will get lots of succes
        some effort u will get some succes
        and if u put no effort well u get what u deserve no succes and some people dare to complain about ACN its a scam hahahaah
        NO its u that is lazy.
        how come the others have succes and u dont?????
        i m sure i m not special or smarter then those people but i got lots of succes TC in 9 months and always got my cheques in the mail
        and the mail man is my new best friend :)
        Just make sure ur willing to work hard for 2 to 5 years so u can relax the rest of your life if not just dont join is better for u and everybody ;)

        0 Votes
      • Ri
        rickchand Apr 29, 2010

        very true. lazy people always complain. lazy people want money but never ever work. I think ACN clearly specifies that this is a 2-5 year plan for those who want to work and get somewhere in life. Not relying on the Ei premiums we pay. get off the internet. am amazed that you were not lazy placing this comment. you snooze you lose buddy.

        1 Votes
      • Gr
        grace629 May 05, 2010

        lazy people? that is an understatement. I work full time, and not afraid of work! I wouldnt mind making money if the products worked! The telephone never worked.. getting billed every month because you CANT cancel it 190.00 cancellation fee! DIrect TV always cutting out and never get good service.. CANT cancel that since its a 200.00 cancellation fee! We called to get an alarm installed in our home and we had to pay 200.00 via credit card just to have the installer come down to take a look at the wiring etc...As it turns out the house cannot be wired due to certain restrictions and I am still trying to get my 200.00 back!
        How can I sell a product that I could not stand behind. Like all of the people that are out there selling this product.. can you seriously say that you love it? and its reliable? I highly doubt it... I feel terrible for the other people I dragged to the meeting that had to lay out 499! ACN should be ashamed of themselves! I just found 190.00 charge on my credit card for an early cancellation fee for the phone service! They billed a random card that they found on file for me that I used when I first signed up 8 months ago, without asking me to authorize it. Furthermore, Wachovia bank will not allow any charges to ACN since they are not an accredited company! Go figure... They must know about all of the rip offs and will not allow their customers to get ripped off too!

        0 Votes
      • Eq
        equinox2acn Sep 02, 2010
        This comment was posted by
        a verified customer
        Verified customer

        I haven't heard this type of bravado since a company called EQUINOX!! Anyone remember them...sales style almost identical! If people don't join with you then you should turn your back on them...I KNOW...Look at the facts...#1) Austrailia has shut them down for being a SCAM...too bad our government is too slow to do it...just like with EQUINOX, there will be alot of people led to slaughter by their friends and family just to make a quick buck!!!

        Simply ask this question: SHOW ME THE NUMBERS!!! Remember in this digital age, it is very easy to fabricate something that looks "authentic", and then you will see a photo copy of it... i am talking about these 5-6 digit checks that get passed around...anyway I am not against MLM's. I believe the concept is great...the problem is with the companies and how it is set up. run, and in the end the individuals that are out on the streets "selling" it! I only lost $2500.00...well shouldn't say that, I had a closet full of products for the next 8 years, till I threw the remaining out.

        In closing...EDUCATE YOURSELF, ASK HOW MUCH PEOPLE ARE MAKING NOW...DON'T BE SWAYED BY "I'LL BE MAKING XXXX IN 3-6-12 MONTHS! LET THE NUMBERS SPEAK FOR THEMSELVES.
        IN 2-5 YEARS, IF YOU BUST YOUR [censor] AT ANYTHING WORTHWHILE, YOU WILL GOOD MONEY...INTEGRITY...DO THE RIGHT THING!

        1 Votes
      • Je
        jeko1075 Dec 10, 2010
        This comment was posted by
        a verified customer
        Verified customer

        @eqinox2acn. How do you have a closet full of product, anyone who has ever puchased an ACN phone through me has done so on the internet where all of our products are sold from!!! I carry zero product stock, you must be thinking of a different company, not acn!!

        1 Votes
      • Pe
        Pete Reckons Dec 15, 2010

        Very Very true about people on their Butts waiting for life to Happen to them. Agree 100% about harnessing go-getters.
        However If you read the complaints, Most talk about the agressive and forceful nature of ACN, You could have made these points without the agressive tone. Every business has has clients and customers who don't quite Gel with the product or service, What is the point in making their life hell if they want to go elsewhere or try something else. Your comments are related to the communication industry and yet you seem to forget the power of a disatisfied customer one click away from telling 1000s or potential customers.
        I wonder what is the actual cost of " Thanks for coming over and having a go. Have a great Day" verses the cost legal Standover Tactics like court cases and debt collectors etc, and MOST OF ALL the people like ME x 10s of thousands. who are now to scared to join, After 15 minutes of reserch into the company. Im now going to provide my 832 friends with my opinion of ACN. Have a Great day..!! Pete

        0 Votes

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      ACN — Unauthorized charges

      I got a phone service trough a local dealer.They told me that they will send the router pack and i will be...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      ACN — Not a company

      Here i am suckered into this company, family member told me it was the hot new way to make money fast. I...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      ACNGetting charged for nothing

      My mum emotionnally forced me into this mess. so that my sister could get some people underneth her. We ended up having the phone with them but then they started to charge me for internet aswell.. from day one i told them i wasn;t gonna pay my bill as i was beign charged for no reason. after trying to talk to supervisor and being yell and harrassed on the phone they send me a debt collector..

      who's in the wrong?

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        • Ke
          Kevulance Jul 30, 2009

          ACN is a cluster. Getting started was a nightmare, as I was advised by my upline to order this, cancel it three weeks later, but order this and this, and cancel that -- all to get seven stupid points? For what? Why in the hell would they lay such a ridiculous qualification process on us AFTER we've already forked over $500? It's ludicrous! The video phone arrived, but I wasn't home for all three attempts at delivery, so the phone went back to the warehouse and my account was billed another $200.00. Which reminds. DO NOT give out your account information to these hacks. if you are unable to play the game just right, you'll see ACN withdrawals, and a few other surprise withdrawals from unknown sources.

          No. Steer clear of ACN. There has to be a better way to invest $1000.00. I could've put that money toward something useful, like gold and silver.

          0 Votes
        • Ki
          kidbaston Feb 25, 2010

          ACN has one of the WORST customer service I ever experienced. I am so sorry I got some friends and family invoved in this. Hey, I guess sometime we have to learn the hard way, right?

          0 Votes
        • Ac
          ACN champ Jul 03, 2011

          We always blame other people for our failure. Nut heads like u don't
          Under stand ACN system. It works, has changed many lives. If it was a scam then why they are in 23 countries?? Why all the big companies are with ACN?

          0 Votes

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        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        acn video Phonenot a good Phone?

        I'm a little unhappy hearing that there are pushy people in ACN, but you'll find that anywhere you go, from 90% of the sales people.
        I've been with them since Oct. and will say in this economy, it's not ez to sign people up, but the Company has done nothing but help me in anyway they can, to honor their products and services.
        Just don't rush into anything, thinking your going to make a million dollars the first week. Its selling, person to person job. But each member helps each other to get you to sell acn's products.Because it helps you, for others to make money also.
        And about the phone serice, ever TRY to work with EMBARQ.you'll have fun there, or some of the people at Verizon.

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          • Sa
            Samantha Robinson Jan 14, 2011
            This comment was posted by
            a verified customer
            Verified customer

            **********IF YOU HAVE ISSUED ANY PAYMENTS TO A COMPANY THAT HAS NOT PROVIDED ANY SERVICES AND HAVE NOT RECEIVED A FULL REFUND PLEASE CONTACT US - We can get you a full refund if it has been within 18 months since the transaction. We have no upfront fees, or contract to be signed, and no personal information is needed to start the dispute process which on average takes about two - three weeks. If you have been a victim of another form of telemarketing fraud please let us know! --- [protected] Ext 410 or [protected] Ext 401 --- email: [protected]@bcarecovery.com or [protected]@bcarecovery.com

            0 Votes

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          ACN — Stay away!

          Acn preys on people looking for a business opportunity. They pimp members (without representing them) to gain...

          Acn Digital Video Phone Servicephone never work n keep chargen for service

          i pay for the phone i recive it n i never have line agn keep chargen me 35.00 dlls mounthly i call the custumer service they keep ignorenme

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            • Mr
              Mrs. Gray May 02, 2009
              This comment was posted by
              a verified customer
              Verified customer

              We live deep in the country, and when I was told that the Digital Video phone was so amazing that you can see your grandparent 100s of miles away that all you needed to do was buy 2 of these Iris phones.. You did need High speed enternet. I have that, I paid for 2 phone's and when I wanted to get the first phone to work we found problem after problem and called Customer service and talked to Techs etc... That was a year ago, I also tried to stop the service ! NO they where rude and told me it was not even in my name etc .. they where totaly giving me the run around. I let it go for a while thinking maybe I can get it to work and I dropped my house phone because it was ridiculus to pay $50 a month for one phone and $50 a month for a house phone! I NEVER Got this thing to work at all !! It would turn on sure, I sent it home with another rep to make sure it worked, sure it worked with other people's service - just not out in the Hicks where I live with my Radio broadband... Now if they had told me that it would just not work with some services I would have never got it... SO I have paid over $600 out of my Checking account Debit card for a year now, I finaly went into my account and changed the Date of Experation and now they cant bill me, I called them and told them I wanted them to turn the service off that they had STOLEN $600 of my hard earned dollars - and they tell me I cant because there is a 2 year service aggreement - I told them " You Cannot Charge me for services YOU NEVER PREFORMED ! I REFUSE to pay anymore and I want to be refunded what I put into this" . So far that has not helped, they also said that I never tried to have a Tech support - BS- they will try anything to scam you out of your money with NO Concern who they are hurting .. Its obvious to me that ACN is a Money hungry Bully !!!
              Mrs. Gray, In the country of California

              0 Votes
            • Ch
              Chrissiesg May 12, 2010

              pyramid schemes seldom have good stuff to offer. If they do it's always super overpriced, and then they'll try to convince you that the extra money is justified by superior quality. To be honest, I find all products in the states to be pretty much standard across the board in terms of quality control. I'm thinking the extra money goes mostly to supporting their wildly inefficient pyramid structure. If everyone's getting paid, it must come from somewhere, right?

              I've got a friend using ACN. The phone and service is terrible.

              As far as I'm concerned, all pyramid schemes are a way for the average joe to plug-in to their entrepreneurial aspirations. As far as this goes, that's perfectly fine. What's not ok is that, well, they're a pyramid.

              0 Votes
            • Sa
              Samantha Robinson Jan 14, 2011
              This comment was posted by
              a verified customer
              Verified customer

              **********IF YOU HAVE ISSUED ANY PAYMENTS TO A COMPANY THAT HAS NOT PROVIDED ANY SERVICES AND HAVE NOT RECEIVED A FULL REFUND PLEASE CONTACT US - We can get you a full refund if it has been within 18 months since the transaction. We have no upfront fees, or contract to be signed, and no personal information is needed to start the dispute process which on average takes about two - three weeks. If you have been a victim of another form of telemarketing fraud please let us know! --- [protected] Ext 410 or [protected] Ext 401 --- email: [protected]@bcarecovery.com or [protected]@bcarecovery.com

              0 Votes

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            ACN — Please don't get involved!

            Thinking I could help out my parents and make some commission of my own, I fell into this trap of ACN where a...