Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Computer Hardware Acer I bought an acer gaming monitor — it broke in less than a year, and what came next shocked me!
Acer

Acer review: I bought an acer gaming monitor — it broke in less than a year, and what came next shocked me!

C
Author of the review
8:10 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am a 50-year-old medical doctor living in São Paulo, Brazil. Less than a year ago, I discovered a new passion: building gaming PC setups and playing games.
I love researching components and brands before purchasing. That’s why, on August 7, 2024, I bought an "Acer LED Monitor 23.8 FHD KG240y1ms 180hz UM.QX0AA.5 CX 1 UM" at a physical store.
I chose Acer, trusting it to be a reliable, high-quality brand. Unfortunately, I was wrong.
I take extreme care of my PC and its components. No one in my family even touches it. There isn’t a single fingerprint on the monitor or other components. I use an air blower for weekly cleaning and store everything safely.
While working in April 2025, the Acer monitor suddenly glitched—the screen became distorted. It didn’t turn off, but the display was visibly faulty. This happened just 8 months after purchase.
After extensive research, I identified the warranty service provider listed on the invoice: ROM TECNOLOGIA LTDA, Avenida Marginal Projetada, 1810, Barueri, SP, Brazil.
I packed the monitor very carefully—large box, bubble wrap, adhesive tape, all parts properly protected, with “FRAGILE” written all over—and shipped it to their service center (they cover shipping, but not the packaging).
On April 29, 2025, at 5:08 PM, I received an email that read:
“We have received your equipment at our National Acer Service Center and inform you that it is out of warranty because the issue found is not considered a manufacturing defect according to the warranty certificate.
We identified a broken screen (NVF). The repair estimate is R$ 1,209.00.
If you agree to proceed, we’ll send you a link for payment via PagSeguro, with up to 6 interest-free installments on a credit card or a single payment via bank slip.”
Important detail: I originally paid R$ 901.13 for the monitor in August 2024—less than a year ago.
In other words, they denied the warranty and then quoted me a repair price much higher than what I paid for a new monitor.
What I don’t understand is how a perfectly preserved monitor (with no signs of misuse or damage) can have a defect that is not considered a manufacturing issue.
I’m sharing this situation in detail because I believe it’s completely unacceptable—unless Acer is not, in fact, the trustworthy brand I thought it was.
I sincerely hope this issue is resolved differently than what was offered in the email.
Sincerely,
Caio Cesar Silverio

Recommendation: Careful!

More
Send message
Copy link
Report
0 comments
Add a comment

More Acer reviews & complaints

Acer - falsely accused of spilling liquid and won't repair 65
Acer - cracked lcd cover by hinges 76
Acer - always freezes up 12
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Acer - surely the worst 59
Acer - I will never buy another acer product! 20
Acer - bad products/service 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Acer - keyboard 1
Acer - unscrupulous behavior 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Acer - cd/dvd drive failures
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Acer - laptop 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Acer reviews and complaints

  1. Acer Contacts

  2. Acer phone numbers
    8800 700 2237
    Click up if you have successfully reached Acer by calling 8800 700 2237 phone number 1 1 users reported that they have successfully reached Acer by calling 8800 700 2237 phone number Click down if you have unsuccessfully reached Acer by calling 8800 700 2237 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling 8800 700 2237 phone number
    100%
    Confidence score
    Russia
    1800 116 677
    Click up if you have successfully reached Acer by calling 1800 116 677 phone number 1 1 users reported that they have successfully reached Acer by calling 1800 116 677 phone number Click down if you have unsuccessfully reached Acer by calling 1800 116 677 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling 1800 116 677 phone number
    100%
    Confidence score
    India
    1800 881 918
    Click up if you have successfully reached Acer by calling 1800 881 918 phone number 1 1 users reported that they have successfully reached Acer by calling 1800 881 918 phone number Click down if you have unsuccessfully reached Acer by calling 1800 881 918 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling 1800 881 918 phone number
    100%
    Confidence score
    Malaysia
    +1 (800) 895-6299
    Click up if you have successfully reached Acer by calling +1 (800) 895-6299 phone number 0 0 users reported that they have successfully reached Acer by calling +1 (800) 895-6299 phone number Click down if you have unsuccessfully reached Acer by calling +1 (800) 895-6299 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +1 (800) 895-6299 phone number
    Singapore
    +1 (866) 350-2237
    Click up if you have successfully reached Acer by calling +1 (866) 350-2237 phone number 0 0 users reported that they have successfully reached Acer by calling +1 (866) 350-2237 phone number Click down if you have unsuccessfully reached Acer by calling +1 (866) 350-2237 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +1 (866) 350-2237 phone number
    Mexico
    +886 226 963 232
    Click up if you have successfully reached Acer by calling +886 226 963 232 phone number 1 1 users reported that they have successfully reached Acer by calling +886 226 963 232 phone number Click down if you have unsuccessfully reached Acer by calling +886 226 963 232 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +886 226 963 232 phone number
    100%
    Confidence score
    Taiwan
    +1 (866) 695-2237
    Click up if you have successfully reached Acer by calling +1 (866) 695-2237 phone number 0 0 users reported that they have successfully reached Acer by calling +1 (866) 695-2237 phone number Click down if you have unsuccessfully reached Acer by calling +1 (866) 695-2237 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +1 (866) 695-2237 phone number
    USA and Canada
    +44 371 760 1000
    Click up if you have successfully reached Acer by calling +44 371 760 1000 phone number 1 1 users reported that they have successfully reached Acer by calling +44 371 760 1000 phone number Click down if you have unsuccessfully reached Acer by calling +44 371 760 1000 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +44 371 760 1000 phone number
    100%
    Confidence score
    United Kingdom
    +353 818 202 210
    Click up if you have successfully reached Acer by calling +353 818 202 210 phone number 1 1 users reported that they have successfully reached Acer by calling +353 818 202 210 phone number Click down if you have unsuccessfully reached Acer by calling +353 818 202 210 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +353 818 202 210 phone number
    100%
    Confidence score
    Ireland
    +61 130 036 5100
    Click up if you have successfully reached Acer by calling +61 130 036 5100 phone number 1 1 users reported that they have successfully reached Acer by calling +61 130 036 5100 phone number Click down if you have unsuccessfully reached Acer by calling +61 130 036 5100 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +61 130 036 5100 phone number
    100%
    Confidence score
    Australia
    +64 800 223 769
    Click up if you have successfully reached Acer by calling +64 800 223 769 phone number 1 1 users reported that they have successfully reached Acer by calling +64 800 223 769 phone number Click down if you have unsuccessfully reached Acer by calling +64 800 223 769 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +64 800 223 769 phone number
    100%
    Confidence score
    New Zealand
    +43 223 6307 5577
    Click up if you have successfully reached Acer by calling +43 223 6307 5577 phone number 1 1 users reported that they have successfully reached Acer by calling +43 223 6307 5577 phone number Click down if you have unsuccessfully reached Acer by calling +43 223 6307 5577 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +43 223 6307 5577 phone number
    100%
    Confidence score
    Austria
    +32 78 150 023
    Click up if you have successfully reached Acer by calling +32 78 150 023 phone number 1 1 users reported that they have successfully reached Acer by calling +32 78 150 023 phone number Click down if you have unsuccessfully reached Acer by calling +32 78 150 023 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +32 78 150 023 phone number
    100%
    Confidence score
    Belgium
    +45 33 702 070
    Click up if you have successfully reached Acer by calling +45 33 702 070 phone number 1 1 users reported that they have successfully reached Acer by calling +45 33 702 070 phone number Click down if you have unsuccessfully reached Acer by calling +45 33 702 070 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +45 33 702 070 phone number
    100%
    Confidence score
    Denmark
    +33 172 020 050
    Click up if you have successfully reached Acer by calling +33 172 020 050 phone number 1 1 users reported that they have successfully reached Acer by calling +33 172 020 050 phone number Click down if you have unsuccessfully reached Acer by calling +33 172 020 050 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +33 172 020 050 phone number
    100%
    Confidence score
    France
    +49 410 2706 9111
    Click up if you have successfully reached Acer by calling +49 410 2706 9111 phone number 1 1 users reported that they have successfully reached Acer by calling +49 410 2706 9111 phone number Click down if you have unsuccessfully reached Acer by calling +49 410 2706 9111 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +49 410 2706 9111 phone number
    100%
    Confidence score
    Germany
    +39 236 000 130
    Click up if you have successfully reached Acer by calling +39 236 000 130 phone number 1 1 users reported that they have successfully reached Acer by calling +39 236 000 130 phone number Click down if you have unsuccessfully reached Acer by calling +39 236 000 130 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +39 236 000 130 phone number
    100%
    Confidence score
    Italy
    +31 884 560 000
    Click up if you have successfully reached Acer by calling +31 884 560 000 phone number 1 1 users reported that they have successfully reached Acer by calling +31 884 560 000 phone number Click down if you have unsuccessfully reached Acer by calling +31 884 560 000 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +31 884 560 000 phone number
    100%
    Confidence score
    Netherlands
    +45 53 001 150
    Click up if you have successfully reached Acer by calling +45 53 001 150 phone number 1 1 users reported that they have successfully reached Acer by calling +45 53 001 150 phone number Click down if you have unsuccessfully reached Acer by calling +45 53 001 150 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +45 53 001 150 phone number
    100%
    Confidence score
    Norway
    +351 808 300 011
    Click up if you have successfully reached Acer by calling +351 808 300 011 phone number 1 1 users reported that they have successfully reached Acer by calling +351 808 300 011 phone number Click down if you have unsuccessfully reached Acer by calling +351 808 300 011 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +351 808 300 011 phone number
    100%
    Confidence score
    Portugal
    +34 914 142 414
    Click up if you have successfully reached Acer by calling +34 914 142 414 phone number 1 1 users reported that they have successfully reached Acer by calling +34 914 142 414 phone number Click down if you have unsuccessfully reached Acer by calling +34 914 142 414 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +34 914 142 414 phone number
    100%
    Confidence score
    Spain
    +45 60 102 500
    Click up if you have successfully reached Acer by calling +45 60 102 500 phone number 1 1 users reported that they have successfully reached Acer by calling +45 60 102 500 phone number Click down if you have unsuccessfully reached Acer by calling +45 60 102 500 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +45 60 102 500 phone number
    100%
    Confidence score
    Sweden
    +41 848 745 745
    Click up if you have successfully reached Acer by calling +41 848 745 745 phone number 1 1 users reported that they have successfully reached Acer by calling +41 848 745 745 phone number Click down if you have unsuccessfully reached Acer by calling +41 848 745 745 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +41 848 745 745 phone number
    100%
    Confidence score
    Switzerland
    +90 850 222 2237
    Click up if you have successfully reached Acer by calling +90 850 222 2237 phone number 1 1 users reported that they have successfully reached Acer by calling +90 850 222 2237 phone number Click down if you have unsuccessfully reached Acer by calling +90 850 222 2237 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +90 850 222 2237 phone number
    100%
    Confidence score
    Turkey
    +86 400 700 1000
    Click up if you have successfully reached Acer by calling +86 400 700 1000 phone number 1 1 users reported that they have successfully reached Acer by calling +86 400 700 1000 phone number Click down if you have unsuccessfully reached Acer by calling +86 400 700 1000 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +86 400 700 1000 phone number
    100%
    Confidence score
    China
    +852 23 792 519
    Click up if you have successfully reached Acer by calling +852 23 792 519 phone number 1 1 users reported that they have successfully reached Acer by calling +852 23 792 519 phone number Click down if you have unsuccessfully reached Acer by calling +852 23 792 519 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +852 23 792 519 phone number
    100%
    Confidence score
    Hong Kong
    +81 353 242 789
    Click up if you have successfully reached Acer by calling +81 353 242 789 phone number 1 1 users reported that they have successfully reached Acer by calling +81 353 242 789 phone number Click down if you have unsuccessfully reached Acer by calling +81 353 242 789 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +81 353 242 789 phone number
    100%
    Confidence score
    Japan
    +63 27 200 090
    Click up if you have successfully reached Acer by calling +63 27 200 090 phone number 1 1 users reported that they have successfully reached Acer by calling +63 27 200 090 phone number Click down if you have unsuccessfully reached Acer by calling +63 27 200 090 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +63 27 200 090 phone number
    100%
    Confidence score
    Philippines
    +27 871 513 400
    Click up if you have successfully reached Acer by calling +27 871 513 400 phone number 1 1 users reported that they have successfully reached Acer by calling +27 871 513 400 phone number Click down if you have unsuccessfully reached Acer by calling +27 871 513 400 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +27 871 513 400 phone number
    100%
    Confidence score
    South Africa
    +82 16 442 225
    Click up if you have successfully reached Acer by calling +82 16 442 225 phone number 1 1 users reported that they have successfully reached Acer by calling +82 16 442 225 phone number Click down if you have unsuccessfully reached Acer by calling +82 16 442 225 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +82 16 442 225 phone number
    100%
    Confidence score
    South Korea
    +66 21 539 600
    Click up if you have successfully reached Acer by calling +66 21 539 600 phone number 1 1 users reported that they have successfully reached Acer by calling +66 21 539 600 phone number Click down if you have unsuccessfully reached Acer by calling +66 21 539 600 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +66 21 539 600 phone number
    100%
    Confidence score
    Thailand
    +971 48 056 400
    Click up if you have successfully reached Acer by calling +971 48 056 400 phone number 1 1 users reported that they have successfully reached Acer by calling +971 48 056 400 phone number Click down if you have unsuccessfully reached Acer by calling +971 48 056 400 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +971 48 056 400 phone number
    100%
    Confidence score
    UAE
    +84 839 106 888
    Click up if you have successfully reached Acer by calling +84 839 106 888 phone number 1 1 users reported that they have successfully reached Acer by calling +84 839 106 888 phone number Click down if you have unsuccessfully reached Acer by calling +84 839 106 888 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +84 839 106 888 phone number
    100%
    Confidence score
    Vietnam
    +54 800 444 1318
    Click up if you have successfully reached Acer by calling +54 800 444 1318 phone number 1 1 users reported that they have successfully reached Acer by calling +54 800 444 1318 phone number Click down if you have unsuccessfully reached Acer by calling +54 800 444 1318 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +54 800 444 1318 phone number
    100%
    Confidence score
    Argentina
    +55 800 762 2237
    Click up if you have successfully reached Acer by calling +55 800 762 2237 phone number 1 1 users reported that they have successfully reached Acer by calling +55 800 762 2237 phone number Click down if you have unsuccessfully reached Acer by calling +55 800 762 2237 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +55 800 762 2237 phone number
    100%
    Confidence score
    Brazil
    +56 600 460 4000
    Click up if you have successfully reached Acer by calling +56 600 460 4000 phone number 1 1 users reported that they have successfully reached Acer by calling +56 600 460 4000 phone number Click down if you have unsuccessfully reached Acer by calling +56 600 460 4000 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +56 600 460 4000 phone number
    100%
    Confidence score
    Chile
    More phone numbers
  3. Acer emails
  4. Acer address
    1F, 88, Sec. 1, Xintai 5th Rd, Xizhi, New Taipei City, California, 221, Taiwan
  5. Acer social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 08, 2025
  7. View all Acer contacts
Acer Category
Acer is ranked 15 among 331 companies in the Computer Hardware category
#13 Techsmith Techsmith #14 Micro-Star International [MSI] Micro-Star International [MSI] #15 Acer Acer #16 Apache OpenOffice Apache OpenOffice #17 Razer Razer
Acer Alternatives
NewRockies 8 reviews Newegg 171 reviews Koder Code Editor 18 reviews B&H 1 review HP 767 reviews