Acer review: I bought an acer gaming monitor — it broke in less than a year, and what came next shocked me!

I am a 50-year-old medical doctor living in São Paulo, Brazil. Less than a year ago, I discovered a new passion: building gaming PC setups and playing games.
I love researching components and brands before purchasing. That’s why, on August 7, 2024, I bought an "Acer LED Monitor 23.8 FHD KG240y1ms 180hz UM.QX0AA.5 CX 1 UM" at a physical store.
I chose Acer, trusting it to be a reliable, high-quality brand. Unfortunately, I was wrong.
I take extreme care of my PC and its components. No one in my family even touches it. There isn’t a single fingerprint on the monitor or other components. I use an air blower for weekly cleaning and store everything safely.
While working in April 2025, the Acer monitor suddenly glitched—the screen became distorted. It didn’t turn off, but the display was visibly faulty. This happened just 8 months after purchase.
After extensive research, I identified the warranty service provider listed on the invoice: ROM TECNOLOGIA LTDA, Avenida Marginal Projetada, 1810, Barueri, SP, Brazil.
I packed the monitor very carefully—large box, bubble wrap, adhesive tape, all parts properly protected, with “FRAGILE” written all over—and shipped it to their service center (they cover shipping, but not the packaging).
On April 29, 2025, at 5:08 PM, I received an email that read:
“We have received your equipment at our National Acer Service Center and inform you that it is out of warranty because the issue found is not considered a manufacturing defect according to the warranty certificate.
We identified a broken screen (NVF). The repair estimate is R$ 1,209.00.
If you agree to proceed, we’ll send you a link for payment via PagSeguro, with up to 6 interest-free installments on a credit card or a single payment via bank slip.”
Important detail: I originally paid R$ 901.13 for the monitor in August 2024—less than a year ago.
In other words, they denied the warranty and then quoted me a repair price much higher than what I paid for a new monitor.
What I don’t understand is how a perfectly preserved monitor (with no signs of misuse or damage) can have a defect that is not considered a manufacturing issue.
I’m sharing this situation in detail because I believe it’s completely unacceptable—unless Acer is not, in fact, the trustworthy brand I thought it was.
I sincerely hope this issue is resolved differently than what was offered in the email.
Sincerely,
Caio Cesar Silverio