CB Computer Hardware Acer Complaints #2-21

Acer review: Acer legal warranty in EU

Mihail2323 of RO

Jul 31, 2026 12:13 pm UTC

Verified customer

Featured review

In May 2024 I bought an Acer Predator Helios 16 (PH16-72, Core i9-14900HX, RTX 4070). After a few months of normal use, the laptop began crashing and throwing BSODs (including WHEA_UNCORRECTABLE) specifically when running CAD software (ArchiCAD), reproducible identically across three different software versions. RAM tests came back clean, and disabling the hypervisor changed nothing.
I sent the laptop to Acer-authorized service twice during the warranty period, with a detailed description and video proof of the issue. Both times it came back with a generic "tested OK," the same crashes reproduced immediately, and after the second visit the BIOS was locked with a password I never set (later removed free of charge, but the underlying defect was never addressed).
After the 2-year warranty expired, I paid an independent technician to open the laptop. They found liquid metal thermal compound missing across a large portion of the CPU die and dried thermal paste on the GPU — and noted signs suggesting the unit may never have actually been opened during either official warranty visit.
I've since had the thermal compound properly reapplied at my own cost. I'm filing this complaint because a defect that existed and was reported during the warranty period was never genuinely investigated or fixed, leaving me to pay for a repair that should have been covered.

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Acer Contacts

Acer phone numbers

8800 700 2237

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Russia

1800 116 677

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India

1800 881 918

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Singapore

+1 (866) 350-2237

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USA and Canada

+44 371 760 1000

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United Kingdom

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Ireland

+61 130 036 5100

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Australia

+64 800 223 769

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New Zealand

+43 223 6307 5577

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Austria

+32 78 150 023

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Belgium

+45 33 702 070

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Denmark

+33 172 020 050

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France

+49 410 2706 9111

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Germany

+39 236 000 130

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Italy

+31 884 560 000

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+45 53 001 150

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Norway

+351 808 300 011

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Portugal

+34 914 142 414

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Spain

+45 60 102 500

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Turkey

+86 400 700 1000

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Hong Kong

+81 353 242 789

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Japan

+63 27 200 090

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Philippines

+27 871 513 400

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South Africa

+82 16 442 225

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South Korea

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Thailand

+971 48 056 400

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UAE

+84 839 106 888

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Vietnam

+54 800 444 1318

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Argentina

+55 800 762 2237

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Brazil

+56 600 460 4000

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Confidence score

Chile

More phone numbers

Acer emails

cr@acer.com

100%
Confidence score: 100%

Support

Acer address

1F, 88, Sec. 1, Xintai 5th Rd, Xizhi, New Taipei City, California, 221, Taiwan

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Aug 04, 2026
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