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I paid for a rental car in cash and watched as the employee assisting me and the manager counted it twice, gave me the change due back and finished the paperwork. Four days later there was an unauthorized charge to my credit card. The manager denies that I paid in cash, doesn't remember me and just keeps repeating himself like some kind of trained parrot. Don't go near this place - they are thieves.
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We had no evidence to support her claim that she paid in cash. She had no cash receipt, and changed her story several times when we corresponded with her. Our recollection of the event is that she said she wanted to pay cash, didn't have enough, and presented her credit card instead.
We have been in business for 13 years and have never had a complaint of this type. I stand by my employees and dispute her version of events.
Ken Ertl, Owner
Ace Rent-A-Car
Appears that Ken Ertl reads the complaints.
Well, Ken, after our experience, maybe you should take
a class on ethics. Charging more for a rental than the
reservation is unethical. Blaming the computer for overcharge
is a sham.
Make sure to do a video of pix of everything on your rental car.
They will try to charge you for previous damage with very high repair costs.
When you return the vehicle, they let you feel that all is well, but beware!
They actually make up crap after you've left!
NEVER EVER AGAIN!