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I complained about the rudeness of a employee, some young guy that can't work the computer and tried to blame me for the error, to Michael Gisi. Never recieved the return call that was promised and now when I call them I get hung up on as soon as I identify myself. Someone should investigate for credit card fraud.
I'm telling everyone I know about this place and encouraging them to pass on the information. AVOID this place at all costs !
The complaint has been investigated and resolved to the customer’s satisfaction.
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This was the WORST car rental company I ever used. The employees were rude and slovenly. If I had not arrived there at 11:30 pm after a very long day, I would have gone elsewhere. The car was filthy, I had to clean the windows in order to see through them. The interior was also dirty. I was given the car with half a tank of gas although I'm sure the people that rented the car previously were charged for a full tank.
I was quoted a total of $116 on Cheaptickets.com, by the time they were through (I did not realize they do not accept debit cards), $650 was taken from my account. I did not realize I needed to provide proof of insurance to avoid paying for the OPTIONAL insurances and was forced to take them (although the man in front of me only had to give the name of his insurance company). I offered to have my insurance company fax proof of insurance the following morning but that was not acceptable. The only way I would have been able to remove the insurances would have been to drive back to their office, 3 hours each way, to sign a new form.
Horrible experience!
This was the WORST car rental company I ever used. The employees were rude and slovenly. If I had not arrived there at 11:30 pm after a very long day, I would have gone elsewhere. The car was filthy, I had to clean the windows in order to see through them. The interior was also dirty. I was given the car with half a tank of gas although I'm sure the people that rented the car previously were charged for a full tank.
I was quoted a total of $116 on Cheaptickets.com, by the time they were through (I did not realize they do not accept debit cards), $650 was taken from my account. I did not realize I needed to provide proof of insurance to avoid paying for the OPTIONAL insurances and was forced to take them (although the man in front of me only had to give the name of his insurance company). I offered to have my insurance company fax proof of insurance the following morning but that was not acceptable. The only way I would have been able to remove the insurances would have been to drive back to their office, 3 hours each way, to sign a new form.