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I have had a Giant Eagle Credit Card for years, with no issue. I called to change my address and the girl said to me, "you pay your balance off every month, you're a prime candidate for this service". It's this service to pay off your credit card if you are laid off or disabled. She said that it cost's 1.99 for every $100 of your outstanding balance, and you get a $25 credit for enrolling. I thought, why not? It's a free $25 credit. Well of course I get my next bill, and I'm charged $12 for their stupid service. I immediately called Account Assure and complained and the guy said that it is 1.99 per 100 of your average daily balance. Well, that is not what was portrayed, and I would have never signed up for that...Fine, there was a misunderstanding, I would like to cancel and would like a refund for that first month of service. Of course they can't refund the first month because the "trial period" has ended. What the hell is the trial period? I didn't get laid off in the last month, what exactly was I supposed to try? What a joke! It's my own fault for being gullible I guess, but I can't stand dishonest and misleading marketing, and that's exactly what this was
The complaint has been investigated and resolved to the customer’s satisfaction.
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I actually work for a call center, and I sell account assure. Just know we do NOT sign people up that do not want the service. You must agree to the service, it is a lot of people's fault, because we have an "assumptive sale" script, and say, "So let's sign you up today, so you'll have 30 days to review the service and then make a decision to KEEP the service, okay?" People just say, "Okay!" These people are driving, standing in line at the grocer's, have babies on their hips, bags in their hands etc... they are just trying to get off the phone and do not listen, and just go with "Okay!" ... Then they complain and whine, "I never signed up for that!" But, we have all calls recorded, and before ANYONE's card is charged, the calls are revised and monitored. In fact, the customer has to give us their credit card number... we don't even have access to it. SO that being said, ANYONE that states they had no idea they were signed up for Account Assure is either A)Lying, or B)Didn't listen to what was going on in the phone call. Dealing with credit cards, you must be all ears! :)
Account Assure has 'taken' many people by all I've read, heard, and experienced. I never signed an agreement, nor requested the service, however I rarely use the charge card (Victoria's Secret) and seldom carry a balance. BUT. The first time I called them in '09 was frustratingly pointless. I may have got the $2 back, I don't remember, but I DO know I told them to cancel the service I never authorized. I just noticed their charge today. (as I said, rarely used, rare to have a balance but I was on vacation and forgot to pay) I will call as soon as I catch their business hours, but this is typical and wastes my time. Please make sure they canceled as you requested! CHECK YOUR STATEMENTS.