Account Assure – I was lied to ( 43 comments)

I have had a Giant Eagle Credit Card for years, with no issue. I called to change my address and the girl said to me, "you pay your balance off every month, you're a prime candidate for this service". It's this service to pay off your credit card if you are laid off or disabled. She said that it cost's 1.99 for every $100 of your outstanding balance, and you get a $25 credit for enrolling. I thought, why not? It's a free $25 credit. Well of course I get my next bill, and I'm charged $12 for their stupid service. I immediately called Account Assure and complained and the guy said that it is 1.99 per 100 of your average daily balance. Well, that is not what was portrayed, and I would have never signed up for that...Fine, there was a misunderstanding, I would like to cancel and would like a refund for that first month of service. Of course they can't refund the first month because the "trial period" has ended. What the hell is the trial period? I didn't get laid off in the last month, what exactly was I supposed to try? What a joke! It's my own fault for being gullible I guess, but I can't stand dishonest and misleading marketing, and that's exactly what this was