Allianz Global Assistance
Reviews and Complaints

Dear Pfergy,
Thank you for taking the time to post. I am very sorry that that the policy you purchased did not provide coverage for your particular circumstance. We strive to make our plan benefits and conditions clear at the time of purchase and offer a 10-day free look so you can review the policy details. If you have further questions about the outcome of your claim, or would like someone to walk you through the policy you purchased in full detail, please don’t hesitate to call our customer service line at [protected].

Regards,
Sarah, Allianz Global Assistance HelpTeam

Hi, Scot –

Jackie from the Help Team here. We’re sorry to hear that you fell ill and had to cancel your trip. We’re sorry if you feel that the claims process is extensive, but we do need the specified documentation in order to properly investigate your claim. By paying only legitimate claims, we are able to keep prices low for you and our other customers.

If you have further questions about the outcome of your claim, or would like someone to walk you through the policy you purchased in full detail, please don’t hesitate to call our customer service line at [protected].

Regards,
Jackie, Allianz Travel Insurance’s Help Team

If you need med assist, you talk to a nurse in Canada.
They do not know or understand the american way of health care and are unable to help or understand.

Hello,

Jackie from the Help Team here. We're sorry you're frustrated. Further, we apologize that we were unable to provide you with coverage in your situation. Should you wish to further discuss the policy you purchased or the outcome of your claim, please call our customer service line at [protected].

Regards,
Jackie, Help Team

Hi IgotscammedbyAllianzAssistance,

My name is Samantha, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com and enter my name in the subject line, so that I can investigate further.

Thank you for your patience, and I look forward to hearing back from you.

Sincerely,

Samantha
Orbitz Customer Relations
Chicago, IL

I am currently deployed to Bagram, Afghanistan. I had a family trip to Disney World scheduled during my R&R period in March, but due to "wartime incidents" which delayed military flights for several days, I could not get back to the States in time to get to my home in Dallas. Aware that this was a possibility, I bought the AccessAmerica trip insurance when I booked my tickets. I used frequent flyer miles, so I had to pay $200 to have the miles reinstated to my account. The customer service reps at AccessAmerica were quite rude, and the 3 of them I spoke with would only recite their standard clause, but could not explain to me why "acts of war" did not count and did not matter. I am very disappointed that my favorite airline (American) would associate with such a company as AccessAmerica. Needless to say, I am spreading the word as fast as I can here in theater: stay away from AccessAmerica--they are not military friendly. At this point, I really, truly don't want my $200 reimbursed, but as a matter of principle, I want to ensure that my fellow troops as well as the general public avoid supporting AccessAmerica.

Hello,

It’s Access America’s Help Team here. We are very sorry to hear that you have had a frustrating time and greatly appreciate your service to our country.

We see that you’ve posted before, but we hope that you’ll email us at help.team@accessamerica.com with your name and policy number so that we can investigate your claim. Our travel insurance programs generally provide coverage if an active duty military person is reassigned or has their personal leave revoked. But, like any type of insurance, travel insurance has terms, conditions and exclusions that affect coverage. We provide a list of covered reasons in the insuring policy, which we strongly encourage all customers to review when they receive it.

We do hope you’ll email us.

Thank you,
Jackie, Access America Help Team

Thank you for warning the public about Access America. Unfortunately most people do not realize that this company is notorious for denying claims and leaving folks in a lurch. I appreciate your service to our great country and I am sorry that your airline would associate with these crooks. I would question any travel provider that has anything to do with Access America. If you had called the agency I work for, we would have immediately said- oh you're deployed? Well be advised, delays would fall under acts of terrorism, etc. and made sure you knew exactly what was and wasn't covered. More companies are more concerned with making the sale, even if it means selling something that will not work for you. Nobody should travel without adequate insurance, and companies like Access give reputable agencies a bad name. It is a real shame that they are allowed to stay in business. Read any article by consumer travel advocate Chris Elliot, and you'll see that Access America is at the epicenter of every problematic situation.

Try contacting your local congressman to get these ### to do the right thing. Thank you for your service.

Dear @MMeth1,
We're sorry wewere unable to provide coverage in your particular situation. What we need to stress is that travel insurance is like any other type of insurance, in that there are terms, conditions and exclusions that affect coverage. Trip cancellation coverage is for specific "covered reasons" outlined in your policy. We provide a list of covered reasons in the insuring policy, which we urge everyone to read when they get it so there's no mistaking what's covered and what's not. Plus, we offer a 10-day free look, with the opportunity to cancel the policy at no cost if it doesn't meet your needs.
Thanks for giving our claims experts a chance to review your claim and appeal.But, your wife and daughter's trip was unfortunately impacted by a reason not covered in their individual policy.