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The company failed to verify who they were speaking with as well as provide the mini-miranda
The company failed to verify who they were speaking with as well as provide the mini-miranda. A letter was received from Access Receivables on 04/08 stating that an amount was owed from a creditor by the name of ***. When I called the phone number [protected] a gentleman answered and failed to mention his name on the call. The gentleman asked what he could assist with and I advised him i wanted to confirm what the amount was for. The gentleman then asked if i received a letter and i advised that i did to which he asked me for the Access ID#. I provided the information to the gentleman and he then provided me with the amount that was owed and what the amount was in regards to when i asked him. The gentleman provided me with the date the contract was canceled and the serial number for the equipment that had not been returned. At no point during the call did the gentleman advise me if the call was being monitored or recorded, he didn't verify who he was speaking with and he didn't site the Mini-Miranda. After the gentleman provided me with all the information i asked him if this was a collection agency and he stated that it was. The account is associated with a company but the information wasn't requested during the call to confirm the identity of who the gentleman was speaking with.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Access Receivables Management legit?
Access Receivables Management earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Access Receivables Management. The company provides a physical address, 4 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Access Receivables Management resolved 100% of 1 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Access Receivables Management has claimed the domain name for access-receivables.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Access-receivables.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Access-receivables.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Access-receivables.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Access Receivables Management.
However ComplaintsBoard has detected that:
- Access Receivables Management protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Access Receivables Management has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
About Access Receivables Management
The core values of Access Receivables Management are based on professionalism, integrity, and transparency. The company's team of experienced debt collection professionals uses ethical and legal tactics to achieve the best possible results for their clients, while maintaining the highest standards of customer service. They understand that debt collection can be a sensitive issue for businesses and customers alike, and strive to provide a compassionate and respectful approach to debt recovery.
What sets Access Receivables Management apart from other debt collection agencies is their ability to customize their services to meet the unique needs and goals of each client. They offer a range of solutions, from traditional debt collection efforts to legal assistance and skip tracing, to ensure that their clients receive the best possible outcome for their specific situation. Additionally, they provide regular reports and updates throughout the collection process, giving clients transparency and peace of mind.
Overall, Access Receivables Management is a trusted and effective debt collection partner for businesses looking to improve their financial stability and recover unpaid debts. Their commitment to professionalism, integrity, and customer service has earned them a solid reputation in the industry, and they continue to deliver results for their clients year after year.
Overview of Access Receivables Management complaint handling
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Access Receivables Management contacts
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Access Receivables Management phone numbers+1 (443) 578-4444+1 (443) 578-4444Click up if you have successfully reached Access Receivables Management by calling +1 (443) 578-4444 phone number 0 0 users reported that they have successfully reached Access Receivables Management by calling +1 (443) 578-4444 phone number Click down if you have UNsuccessfully reached Access Receivables Management by calling +1 (443) 578-4444 phone number 0 0 users reported that they have UNsuccessfully reached Access Receivables Management by calling +1 (443) 578-4444 phone number+1 (443) 578-4520+1 (443) 578-4520Click up if you have successfully reached Access Receivables Management by calling +1 (443) 578-4520 phone number 0 0 users reported that they have successfully reached Access Receivables Management by calling +1 (443) 578-4520 phone number Click down if you have UNsuccessfully reached Access Receivables Management by calling +1 (443) 578-4520 phone number 0 0 users reported that they have UNsuccessfully reached Access Receivables Management by calling +1 (443) 578-4520 phone numberVirtual Agent+1 (877) 276-8600+1 (877) 276-8600Click up if you have successfully reached Access Receivables Management by calling +1 (877) 276-8600 phone number 0 0 users reported that they have successfully reached Access Receivables Management by calling +1 (877) 276-8600 phone number Click down if you have UNsuccessfully reached Access Receivables Management by calling +1 (877) 276-8600 phone number 0 0 users reported that they have UNsuccessfully reached Access Receivables Management by calling +1 (877) 276-8600 phone numberSenior Account Executive+1 (443) 578-4452+1 (443) 578-4452Click up if you have successfully reached Access Receivables Management by calling +1 (443) 578-4452 phone number 0 0 users reported that they have successfully reached Access Receivables Management by calling +1 (443) 578-4452 phone number Click down if you have UNsuccessfully reached Access Receivables Management by calling +1 (443) 578-4452 phone number 0 0 users reported that they have UNsuccessfully reached Access Receivables Management by calling +1 (443) 578-4452 phone numberVp Of Customer Experience
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Access Receivables Management emailstgillespie@access-receivables.com94%Confidence score: 94%pam.long@access-receivables.com94%Confidence score: 94%cpenn@access-receivables.com93%Confidence score: 93%Salesmlintz@access-receivables.com92%Confidence score: 92%Supportjgordon@access-receivables.com91%Confidence score: 91%customerservice@access-receivables.com90%Confidence score: 90%Supportplacements@access-receivables.com75%Confidence score: 75%
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Access Receivables Management address11350 McCormick Rd, EPIII, Ste 800, Hunt Valley, Maryland, 21031-1002, United States
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Access Receivables Management social media
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