These people are scams! Stay away! I purchased a 'Ten Year Old Tradeline for $899.99' from these people. I spoke to Judi Unger, the Director of Client Services, on the phone and she said it would be reported within 30 days. She was actually very nice but I guess you have to be nice to trick people if you're going to steal their money!
Anyway, I faxed them the contract and they charged my card that day. After 30 days the tradeline still hadn't shown up so I called them to see what was going on. The same lady, Judi Unger, answered and gave me every excuse in the book as to why it possibly wasn't showing. None of the excuses made any sense. Finally she said she would call me back in a couple of hours. Of course she didn't!! I had to call her the next day. This time she told me that they were having issues with the credit card company that they had added me to so she said wait 30 more days and they would add me to two cards for the same cost.
So finally, after 60 days I still didn't have any of the tradelines showing. I called them everyday for a week and a half and no one answers the phone. Finally, after my 6th message, I get a call back from some guy claiming to be the 'Managing Partner'. He starts off by telling me he's a lawyer and that this company is something he just does on the side and that their having all kinds of problems with the company right now. I guess I was supposed to feel sorry for him or something. He tells me that he doesn't know what's going on with my tradelines but that if I want my money back that I will have to sue their bonding company. WHAT AN IDIOT!! I told him that my contract was with Apex not some bondsman. After some back and forth, I hung up and called my bank and had them reverse the charges. They were hesitant because it had been so long but they were able to do it after all.
If one of these shady people tell you that you'll have to 'sue their insurance company', just say 'ok', hang up the phone and call your credit card company or bank. They deal with ### like this all the time! When I get the name of the person that was claiming to be the Managing Partner I'll post it so you'll know if he changes companies or something.