Long Island Rail Road [LIRR] review: rude 4

I agree, Access A Ride phone reps can be RUDE. Just made a trip coming from Staten Island to Brooklyn. Rep by introducing herself. After providing ID, stated she could not hear me. I then said, it was not an issue when I attempted to make an appt earlier i n the morning. I then raised my voice so rep could hear. She then proceeded to give the wrong time(s) that were requested. Three different times it was addressed in simple English. Her response was one of an attitude, making sure to say "maam" which made no difference with her rudness. Reps should be given ID number like consumers have. Complaints can be filed and dealt with in an appropriate and timely manner. Training should be mandated. This is a paid job so there is no reason for the attitude. Further, disabilities are NEVER asked for, so the last thing one should have to deal with is an untrained person who had/ is having a bad day. Good customer service is essential, no ifs and or buts.

Your book a ride reps are extremely rude. You can't understand what they are saying. They talk very fast and with an attitude. If you ask a question, God forbid, they act as though you are bothering them. You need more training and reminding them that they are dealing with human beings just ike them or even more intelligent & well mannered than them.