The complaint has been investigated and
resolved to the customer's satisfactionResolved Acai berry — customer service over charging my credit card
resolved to the customer's satisfaction
OK I can ramble but I will try and get to the point. I filed complaints with both the Better Buisness Beau and the Federal Trade Commission about this company.
First lets start with what they are.. This is a company that relies on their terms and conditions to charge you crazy amount of money for some miracle pills that may or may not work.
Well I read the terms and conditions I was supposed to get charged 4.99 for shipping only and after 14 days I would get charged 78.81 ok fine; if the pills worked it’s worth 78.81 Right?
Well I was charged 78.81 and 4.99 day of my order. Then I called the so called “Customer Service Dept” That’s a complaint in its own right. But I am not going to go on about how poorly their customer service handles things, because if they handled it appropriately I would not be here telling you about it. Either way it ended in a screaming match. So they decided to block my number from calling the call center… hehehe… So I started sending e-mails to any and every department I could.
Well long story short I get a bogus e-mail saying oh we just authorized your card we didn’t charge it either way you only had authorization to charge my card or authorize 4.99 until the 14th day of my trial period. “READ YOOUR OWN TERMS AND CONDITIONS” none the less the funds are still pending. I’m sure I will get my money back but it’s not the point. I got talked to like I was the dumb one who didn’t read the terms and conditions. Example; when I obviously with anger explained to the supposed supervisor this was my debit card not a credit card and to refund the pending charge of 78.81 because it holds up my funds. I was told by a supervisor mind you. “Don’t order things you can’t afford”. How’s that for customer service.
I say anyone who has an issue with this company PLEASE file a complaint with either the BBB or the FTC.
Don’t order ACAI berry 500