ABX — rude customer service, slow in deliver parcels
We are an online company, we send out many parcels almost everyday to our customers. Our customers always do not receive the parcel on the next working day. we realized this happen mostly to our Penang, KL and PJ customer. ABX hold their parcel more than 2 to 3 weeks without sending it out. And when you call them to check on the status, they said it is because short of manpower. This is ridiculous. Other courier company dont have this 'short of manpower' issue, why ABX has this issue in every branch? We engaged ABX because we want customer to receive their stocks on next working day with reliable service. But looks like it is otherwise. If that's the case, we as well use normal post ! Their motto is 'Delivering Satisfaction Worldwide'. Nonsense!
And we do have an issue with their personnel as well, there is this guy named Adrian who are very rude while talking to his customer. When we asked him whether he knows he is very rude, his answer is 'it is not a big deal, and dont understand why we take this so seriously '.
Really disappointed with their service.
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