ABX Expressshipment hold for a long time

The tracking status mentioned that my parcel out for delivery on 8/9 but I did not receive any parcel on that day . At night when i check the tracking status it mentioned that shipment hold - delay because of 'tak sempat' reason. But the problem is until today, 15/9 I still did not get my parcel. When I called the custumer service they said that they ask their team to do the necessary and expedite the delivery.
Until now i'm still waiting for the parcel. I paid for the fee okay. What a service !

Sep 14, 2019

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