ABX Express
reviews and complaints

Hi ABX .
Please do update my parcel. Its being stuck since 9 May at BKI and never being shipped out to TWU.

Shipment Number: SHX52432660CMY

13/5/2020
+[protected]
tracking number: [protected]
Parcel post from Muar to Karak Pahang.

Parcel was not delivered with reason of "I couldn't find your house and you dint pick up your call, if you need it urgently you come to my office (30minute away) to collect it"
Above conversation from Encik Sidek [protected] (person in charge of parcels for Bentong Abx branch)

I was asking for re-attempt delivery as not aware of the delivery call. however been informed he will be only able deliver item on 19th May in 1 week time.

Solution
-deliver item today or tomorrow.

Not my responsibility for your staff incompetency.
Thank you.

I have buy several item from China using shoppe apps, but most of the item I already received. Although it was RMO season but one item still stuck at the BK(shipment). The parcel reach Malaysia on 2.5.2020 and till now not yet arrived at my home town and I've not received the parcel, its weird when my other parcel reach Malaysia on 4.5.2020 already arrived at my home town on 12.5.2020.

So I made a purchase from Shopee on 4th of April 2020, but unfortunately until now (11/5/2020) my item still hasn't been delivered. Okay to be fair since it's MRO so I kinda expected it would be later than usual but I wasn't prepared for it to be long! Shipment has arrived at ABX delivery facility since 18th of April but there is no delivery being made (only ‘route scan' for uncountable times!). Alas, they finally attempted to make delivery, but on a Sunday? And arrived at my office at 9pm? Who the hell stayed for so long until night at the workplace waiting for the item to be delivered? Okay I'll let it slide since it's weekend, and so they did ‘attempted' to deliver the item again on today. Unfortunately, they didn't. I checked the system and it's written ‘I'm not in or office closed'. Helloooooooo, why do you even try to deliver past 5pm? This ABX seriously left a trauma in me for buying overseas item via shopee!

Dear Customer Service / Management,
Fyi, I received a whats app from ABX Segamat. They asked me to collect my order from shoppe personally. They suppose send to my home address as I stated on the order. Am I right? How come I can go there while I'm at Johor Bahru and also current situation in our country under PKPB. They said only can keep my thing up to 5 days. I try to called them but no answer. I reply their whats app also no reply. Just because of that, I need to ask seller to refund me while I'm really wait for that ordered.

What kind of service is this?!

Ratnawati Binti Ahmad
[protected]@gmail.com

Please do the delivery fast, I've called so many times and all they do is say okay but I never received my parcel when it's already at KK. I already told the staff that I wanted to change my location and when the delivery guy wanted to deliver my parcel he mentioned about my old address which is very confusing. I clearly told that I wanted to changed the location and it was said in the website that my shipment is being hold because of change address but still refer to the old address? and im still waiting for my parcel to be delivered. I've been very patient with the slow and bad service but it's unacceptable. Please fix your service

As of today, I check my tracking no on abx website it is suppose to be out for delivered at 12.30pm. However, when I check again at night around 8.30pm, the status is delivered with co-stamp. It is funny because I didn't received my item but how the status is delivered with co-stamp. When I check the review online against ABX, now I know that they have a poor service since years ago.

Parcels arrived at Kota Kinabalu ABX Facility on 03 April 2020.

The receiving address is also at Kota Kinabalu itself.

Today is already 27 April 2020 (more than 3 weeks) and the parcel is still not being delivered!

I have called many times straight to the KK branch and every time getting the answer "Ok, will attempt to deliver by XX" and guess it, all empty promises!

There are 13x "Route Scan" in the tracking, come on guys, from KK to KK, are you serious?!

ABX, please do your job. I know KK branch is overwhelm with jobs ever since MCO started but from KK to KK taking more than 3 weeks? That is not acceptable at all.

My tracking number is [protected]

Tracking Number: SHX29020658CMY
Date parcel arrived at ABX Facility Kota Kinabalu: 15 April 2020
Date today: 27 April 2020
Receiver's Name: Nur Najihah Diyana
Receiver' Phone Number: +[protected]

Hello, when will ABX will deliver my parcel? As you know, my item will be expired soon. so please deliver the item ASAP. We did pay for your services so do it properly.

I get my 5 parcels confirmation at warehouse kota kinabalu, sabah. Staff told me will going to arrange deliver but with your poor services in kota kinabalu, sabah. My parcel havent deliver yet. If your staffs dont want to make a deliver I can take myself. Just call me. Please la... I can get my parcel from others company within 2 days. Please investigate what's wrong with your staff in kota kinabalu.

My parcel ordered from tao bao china which supposed to reach my shop at mid of march. however, the service provider abx lahad datu, sabah, malaysia has not delivered my parcel to me on time which my contact number was given accurately to them. I received call from time yesterday (14/4/2020) and I just received my parcel today which is about a month of delay.

Furthermore the parcel was broken, one of my item in the parcel was lost. after enquiry to the customer service, they didn't give an acceptable answer to my lost item.

So for you guys out there who are worried
I've got a parcel undelivered few days ago so i've did plenty of research
Basically abx express is relatively slow and for the tracking updates, "route scan" means it is determining the route to deliver the parcel. Sometimes route scan can take 3 day idk why. "shipment on tracing" well probably you called them so they're trying to deliver asap. "shipment on hold" means you are not home or whatsoever. Sometimes it says shipment out for delivery or "shipment delivered" it might still take 4-5 days for you to receive but it depends... So just relax and wait for your parcel
Stay safe guys
For my parcel personally it is picked up by abx on 1/4/2020 and delivered on 6/4/2020

Abx the worst ever courier service. They didnt even bother to call when they r out for delivery of my items that arrived. When I checked in the system they mentioned "failed delivery attempt". Excuse me, did you attempt to deliver it or not. Why wasnt I informed? Sucks

My item reached on 6th of march and they hold it for 2 days. Yea I know maybe they are to busy. But wtf man?! Like seriously today is the third day alrdy. Where is my [censored]ing item?! You should close your service laa. No need to open it anymore. Otw otw but never reach at my house?! Wtf is so far like you need to go to thailand is it?! Stupid service

I haven't receive my item airbill number: [protected]. But I use the shipment number check in the website, there write "shipment on tracing". I wait for 14 days and called to 03-[protected] many times to logged complaint but no further action. Even email twice to [protected]@abxexpress.com.my - no respond at all.
May i know what kind of services provide here?

Thank you

Hey ABX, camon man.. why your service suddenly sucks? I delivered my item om 27th February 2020 and till now on 4th March 2020 still haven't reach to its destination? Man you all claim that you're one of the fastest moving courier in Malaysia but it takes for you all like a week to deliver my item? I paid expensive just in hopes for you guys to deliver it as soon as possible. For your information, I'm delivering a parcel from Sabah to Pulau Pinang. Please improve your service. Thanks

My parcel is suppose to arrive today, checked shopee and it says undelivered and when i check on the abx site it says on hold. I would like to know whether that shipment will be delivered or i have to pick it up at abx?

The package isn't even that big. If possible please deliver it, if not please state at the tracking whether i need to take from your abx office or not.

Hi abx courier service. I bought an items and the seller use your service. Now, in you system the parcel was receive but actually I didn't receive the parcel. I want to know the detail about my parcel, who received it.

Please solve this ASAP. I hope you take an action as quick as possible since the things is very important to me. Herewith I attach image of tracking no my parcel.

Thanks

Hi abx courier service. I bought 2 items from shoppe and the seller courier use your service. Now, in you system the parcel was receive by consignee but actually I didn't receive the parcel.

Please solve this ASAP because the parcel is important to me or I will report this situation to MCM or LHDN if you don't want take responsibility for this problem.

Attached herewith image the tracking no my parcel.

Thanks.

Mimi
[protected]

Hari ni almost 1 whole day tunggu delivery. Out for delivery pukul 4:30 petang, tunggu punya tunggu tak sampai². Tiba² check sistem abx cakap "Shipment Delivered", padahal takda pulak yang datang hantar depan rumah. Lepastu delivery pukul 10 malam dah kenapa? Delivered kat sapa pulak? Kita beli guna duit tau bukan cabut bulu nak beli barang tu. Kenapa abx teruk sangat servis ni? Dari dulu sampai sekarang abx je bermasalah. Apa lah nasib beli barang overseas tapi shop guna abx express untuk penghantaran barang. Tgok nama abx pun dah tepuk dahi. Memang dah jangka benda ni akn berlaku memandangkan banyak complain dari customer lain. Takda guna buat survey complain ni kalau tak ambil endah pun pasal customer service. Mana pergi customer rights eh? Nak kena report polis barang dikira hilang baru nak bertindak ke macam mana? Sila ambil tindakan. Paling takboleh brain bila buat penghantaran guna runner je.