Abella Mayfair — online ad not the same as company
I live in Campbell River, BC. I clicked on a Facebook ad on Oct 30, 2016 offering a free sample of the 90 second rapid wrinkle, with Angelina Jolie's photo. Just pay the shipping fee of $4.95. So I entered my information to the screen and tried to use a pay as you go credit card with $5 left on it. The screen said this kind of cc is not accepted. Suddenly my phone rings and the company called the number I put on the screen. They said I was on their website for the skincare and do I have another cc. So I gave them my m/c debit. The saleslady said did I want to get the Maximum Moisture also, for $3.95? I said yes. She did not describe the product line, or anything about the sample being a trial offer, or the funds being USD. Neither did the "order confirmation" sent to my email. It doesn't even say the company's name, just how to contact them.
When my 2 very small bottles came in the mail a few days later, they were in the same box, although I paid separate shipping charges. There was no invoice inside and the insert encouraged me to buy their products. 14 days later I had 2 charges of $111.94USD and $100.74USD. I called the number on the confirmation, which was different from the one on the website referenced on my bank statement. The website didn't even say Abella Mayfair was the product, only the details of the promotion I was seeing for the first time.
They said I agreed to the terms and conditions and I said I had not, as the person on the phone who took my cc did not ask me to agree to anything but a shipping fee. I said I can send them back unused and they said I could not after 14 days. So they offered a refund of $80(USD) and then said my "subscription" will be cancelled. I did not accept at first, wanting to know what the terms were, and was advised it was $89 for one bottle and $99 for the other. Reference #ECCD5F7AAA. I had assumed that the charge would be for the next month's bottles, however, was informed I was now paying for the product I already had. The additional 12% I was charged was for "sales tax", and to what government she did not specify. When I called again to dispute the charges I was told that my refund meant there was nothing she could do for me. My bank said they could not help either. If there is ever a group lawsuit in Canada, I authorize the complaints board to provide my information. Meanwhile, I will continue to voice my complaints.
I believe all charges are unauthorized except the shipping fees I agreed to on the phone, and it must be illegal not to identify your company.
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