Well, I live in Brazil, Rio de Janeiro and I am a loyal customer of this website since 2009. They sent to us with free shipping costs and with wonderful prices, since here colognes are too much expensive. I have always received my packages within some weeks and I have been satisfied with their services until June, 2011.
Unfortunately, since this date, I have done more then 17 orders and I have received NONE of them until now. And I am not the only one. I am part of a group at Facebook, made by people who loves colognes and buy a lot among the most known websites. Everybody from Brazil are complaining about the same thing: the orders from Fragrancex are not arriving and they simply don't give a direct answer to us, because they always use the worst excuse, which is: "sorry, free shipping can't offer a way of track your order". This is a complete absurd!
I am charged on my credit card in US$ and I haven't received my orders and, until now, the Customer Service only refund me in 5 orders. Last week I sent an e-mail asking about the others refunds and they said: "sorry, but we have done 5 refunds since June-August and you have to give more time for them to arrive".
More time??????????? I have orders with almost 5 months...
I am totally disappointed about them.
I hope they find my orders or give my money back.