FragranceX.com
Reviews and Complaints

I have discovered this site at random and I keep buying from them; I forgot to apply my 15% coupon today, on a 252 pound order?I called and they were nice, sorting it out straight away; they said I was going to get my 15 % refund back ( as I forgot to apply it), and hopefully I will have it very soon on my account. I keep buying testers and I am never disappointed; they have UNBEATABLE prices, and no one could be pickier than me?God bless.PLEASE do not disappoint and send the refund. :)

The only possible improvement to this online fragrance business would be the ability to split tender types--thereby enabling use of gift cards received by consumers for purchases. Many people receive gift cards for birthdays and other holiday presents in amounts of $25 or $50, myself included. But the fragrances we want to buy here cost more than that. By your current system we are unable to purchase from you with them. Fix this, joining the majority of merchants, and watch your sales jump.

Super fun shopping. Everything I looked for, I found just by typing it in. I was even given an option, to be on a waiting list for out of stock items. Also, lots of coupons were made available to me to choose from. I saved a good deal. All perfumes I wanted to try came with star ratings, which made my picks easier. Best of all, the prices are great and I can try out new fragrances when I feel like it. And, they always list my favorites. I love browsing for great picks here more often than anywhere else.

I ordered a gift item earlier this month and shipped to Palatka, FL 32177. The cologne was not the one my friend was expecting and she called customer service to return the item and was not treated like a valued customer. She opened the JC Noir and it made her allergies act up. She never opened the JC 3.4 oz I sent and the gift was in a box but not fancy and not wrapped and no ribbons. I will not have gifts wrapped in the future. The price was high and did not receive just nice wrapping, received no wrapping.

I had a little trouble at first with the checkout process, but I realised eventually that the fault was mine and I needed to properly fill out the bill-to/ship-to portion so that my card would accept the transaction. I can't wait to receive these purchased fragrances, as I can only imagine that it will be very much like reuniting with old friends. Thank you FragranceX for offering an outstanding selection of designer fragrances at very affordable prices. I applaud you for the service and effort in advance, bravo!

I came across this site in the course of searching for a retailer offering Chrome United at a reasonable price. The site was also highly recommended by Jeremy Fragrance. His video was sponsored by FragranceX so I wasn't sure how much weight to put into his review, but I definitely don't regret it. Their prices are super competitive and ship extremely fast! I was surprised that they offered free two day shipping with my order. I will definitely recommend them to all my friends and family. Will buy again in the future!

Was able to order over 10 fragrances of decent size & great name brands for under $300 with this site thanks to their decent pricing, free shipping & promo code offered... very excited to be able to try some new fragrances that I wouldn't have otherwise spent a ton of money for as well as stocking up on a couple favorites for cheaper than I've ever paid in the department stores. This is my first order, but if everything is correct & the quality is as expected I will most definitely be ordering again. Looking forward to my order... thank you!

I love fragrancex. However, the coupons they send are never beneficial for loyal consumers. It seems like the coupons can never be used. I get $5.00 off my next order, but I could never claim it because of the 15% code they give. It's either take the 15% or the $5.00. You can never use both. They never send you samples of other colognes to give you an idea or possibility of ordering something new or similar. It would be nice it they sent loyal customers samples of colognes of similar products off their order history to get the to purchase different products.

I have a tendency to shop for everything on Amazon just because most site that sell products are full of bugs, not user friendly and charge an arm and a leg for shipping.

Your site does not have a problem with any of those things. I thank you for that!

Also, thank you for the attention to detail you have displayed by including informational specifics for each item. I've found many online perfumers to be highly unhelpful in said department.

I will most definitely recommend your site to friends and family and I will return every time I want to buy scent products. Most definitely. Thanks again

So I ordered the new scent Jimmy Choo I want you. I haven't received it called several times and they would not refund me my money or do anything to help the situation. Finally called the USPS about the tracking only to find out the idiot that mailed it, never put a name or street address on it, just the floor i work on and city and zip code. FIRE THEM. My package has been lost since March 21st...look and see what I've had to go through all because they hired an IDIOT... AND THEN ARGUING WITH ME LIKE i'M WRONG,

April 3,2023 10:16 am New York, NY Departed USPS Facility
April 3,2023 8:05 am New York, NY Out for Delivery
April 3,2023 7:54 am New York, NY Arrived at Post Office
April 2,2023 4:31 am New York, NY Arrived at USPS Facility
April 2,2023 4:12 am NEW YORK NY DISTRIBUTION CENTER Departed USPS Regional Facility
April 1,2023 5:27 pm NEW YORK NY DISTRIBUTION CENTER Arrived at USPS Regional Facility
April 1,2023 8:48 am New York, NY Departed USPS Facility
April 1,2023 7:52 am New York, NY Out for Delivery
April 1,2023 4:53 am New York, NY Arrived at USPS Facility
April 1,2023 3:14 am NEW YORK NY DISTRIBUTION CENTER Departed USPS Regional Facility
March 31,2023 9:40 pm NEW YORK NY DISTRIBUTION CENTER Arrived at USPS Regional Facility
March 30,2023 8:01 am New York, NY Arrived at USPS Facility
March 30,2023 6:10 am New York, NY Out for Delivery
March 30,2023 1:41 am NEW YORK NY DISTRIBUTION CENTER Departed USPS Regional Facility
March 29,2023 7:31 pm NEW YORK NY DISTRIBUTION CENTER Arrived at USPS Regional Facility
March 29,2023 9:20 am New York, NY Arrived at USPS Facility
March 29,2023 6:11 am New York, NY Out for Delivery
March 29,2023 5:16 am NEW YORK NY DISTRIBUTION CENTER Departed USPS Regional Facility
March 28,2023 7:24 pm NEW YORK NY DISTRIBUTION CENTER Arrived at USPS Regional Facility
March 27,2023 9:36 am New York, NY Arrived at USPS Facility
March 27,2023 6:10 am New York, NY Out for Delivery
March 26,2023 12:33 am NEW YORK NY DISTRIBUTION CENTER Departed USPS Regional Facility
March 25,2023 9:53 pm NEW YORK NY DISTRIBUTION CENTER Arrived at USPS Regional Facility
March 25,2023 9:11 am New York, NY Return to Sender
March 25,2023 8:49 am New York, NY Departed USPS Facility
March 25,2023 6:10 am New York, NY Out for Delivery
March 25,2023 4:41 am New York, NY Arrived at Post Office
March 25,2023 4:03 am New York, NY Arrived at USPS Facility
March 25,2023 3:28 am NEW YORK NY DISTRIBUTION CENTER Departed USPS Regional Facility
March 24,2023 5:58 pm NEW YORK NY DISTRIBUTION CENTER Arrived at USPS Regional Facility
March 23,2023 8:36 am New York, NY Departed USPS Facility
March 23,2023 6:10 am New York, NY Out for Delivery
March 23,2023 2:10 am New York, NY Arrived at USPS Facility
March 23,2023 1:34 am NEW YORK NY DISTRIBUTION CENTER Departed USPS Regional Facility
March 21,2023 11:37 pm NEW YORK NY DISTRIBUTION CENTER Arrived at USPS Regional Facility
March 21,2023 10:26 pm MID NY DISTRIBUTION CENTER Departed USPS Regional Facility
March 21,2023 4:36 pm MID NY DISTRIBUTION CENTER Arrived at USPS Regional Facility
March 21,2023 3:21 pm Hauppauge, NY Accepted at USPS Origin Facility

Prior to this I would say they were a reliable business with quick service but I've been proven wrong. I ordered 2 bottles of Fresh Guy and 1 bottle of Dark Ice by BodMan on December ***, order number #*** . The order came to 38.38CAD. When I checked my bank on Christmas Eve I realized I've been charged by FragranceX twice, once on the *** of December for 39.22 and then again on December *** for 39.64. Both the incorrect amount. No refund of the first charge nothing. Just two charges for the wrong amount. I contacted them by email with screenshots of the order and my bank account as proof of the two charges that I didn't authorize. I authorized 38.38CAD but they took a total of 78.86CAD. They didn't get back to me at all so on the *** I emailed them again reminding them how I've been a pretty loyal customer and I didn't appreciate this kind of shady business during one of the most difficult times for us all. This pandemic has taken more than it has given, and to have a business that's not willing to communicate with an unsatisfied customer I can say I'll never do business here again. I've missed the window to call them the last couple days and when I see they emailed me today to say them merged my complaints, but didn't say anything help for apologize for the inconvenience. Nothing. Just we've merged the complaint hope that helps. Where that helps I don't know as they haven't even contacted me to try and resolve the issue. This has caused quite the emotional rollercoaster over the last week. My package still hasn't arrived it's in our processing plant in Mississauga but I was still charged the wrong amount twice for an order. I'm not impressed at all.

Ive been wearing and ordering the same perfume since 2016 and even previously purchased it from FragranceX numourous times as well. Despite the perfume being a "tester" (Which only differentiates in one way, it comes without the original outer packaging box its sold in.) Its advertised as a 100% real and authentic fragrence. I currently have 2 bottles of the same fragrance (Both are same size"testers" too) One is kept at my home and the other in my purse, both of which were used for comparison when i recieved this bottle i purchased in 9/2020 and recieved a perfume that is most definitely not authentic. Not only does is smell like anything but the authentic perfume but the bottle its self has many differences. From the font style used on the bottles with measurement and name of perfume details,even the graphics that appear on the bottle do not appear in the same place, notbto mention the color which was used when printing everything on the bottle is already starting to chip. (A bottle of the real version of the same perfume has stayed in my purse since February and all the details are still perfectly labeled,not a chip..Unlike this new bottle.)The authentic perfume has a very nice distinct smell to it,thankfully i was able to test all 3. I took 3 little pieces of paper and sprayed each paper a few times. After waiting a few minutes i asked my test subject husband to smell each of the papers. He instantly knew which papers i sprayed with the bottles of the authentic Molecule011 that was previously owned as well as commented that the other paper smells like a very faint chemical smell mixed with lemon pledge. Not okay. I've tried emailing FragranceX as well as calling the number they have listed for the past week, but thats been to no availability.

I purchased 3 bottles of Blueberry Orchid body spray on 11//20 but only received 2 bottles when my shipment arrived to my residence. Order# ***. I called them on 11//20 at 1:21pm CST. (Didn't get the lady's name) Was told that I needed to send them a picture of the copy of the invoice and picture of what I received. I've tried 6 times to do so and nothing will ever goes through. It tells me it fails each time. I've been able to receive and send other emails so I know my side is working. These are the times I've tried emailing (And confirmed it was the correct email they gave me): ***. It keeps "failing" to go through. I tried to send these 11//20 4:33pm, 11//20 4:39pm, 11//20 6:11pm, 11//20 6:17pm and 11//20 6:40pm. I also tried again 11//20 at 4:01pm. Failed. I called today 11//20 at 12:26pm and spoke to Rene at FragranceX. I explained the situation and asked how we were to resolve this. She told me: Email me again while I've got you on the phone and see if that works." I told her "No, I've done this 6 times, I'm not playing games anymore. You either owe me the remaining bottle I paid for or you owe me $8.39 refund for not sending me the full order." She told me they would send me a refund label so I could send back "ALL" of what I was given and THEN they would refund my card. (Then I would be left with NOTHING because I doubt I'd get my refund.) I told her, "No, I'm not going to do that. But I am going to report the company and give them a horrible review. Unfortunately, I didn't have reviews available to me at the time of purchase and I'm not out a huge amount of money, but it's the principle of it. How many other people are they scamming? Money adds up! Would like to get this even, but I don't think that'll happen. I've also sent them messages on Facebook, but can't get anywhere. These people are horrible and need to be stopped.

Pcw111854509 tracking number not wrking payment went off and money out of my account considering legal action and involve interpol if I have to seeing that I connected at interpol and paying them monthly I ordered the perfume for bottles of 100ml provocative perfume on the 6 November 2023 from my fnb cheque account I just added my card number and the transaction went through wthout my cvv code

I ordered Eternity & Boss Unlimited from FragranceX.com. Requested on my order & insisted on emails after that that it shouldn't be left at the door but locked in a parcel locker because packages go missing where I live but still they left it by the door unattended. They sent me a picture of the package which was clearly printed on "PUT IN THE PARCEL LOCKER" left at the door. It went missing & when I claimed they made me wait 2 months & told me they cannot pay because they couldn't access the parcel locker, they never asked the building superintendent they just threw it on the door. In my opinion the delivery guy should have been smart enough to know why the package was printed "PUT IN PARCEL LOCKER" & atleast take it back with him if he couldn't deliver it there.

I WILL NOT ORDER FROM THEM EVER AGAIN

Terrible service! They neither delivered my order nor refunded my money and not they're saying I'll be charged 5.99 USD. Total scam. They expect you to sit and move nowhere waiting 24/7 in case their courier might come. They do not respond to queries or try to resolve the issue either. Just avoid at all cost and look for better alternative especially if you're ordering out of US.

Alright, let me just say that FragranceX is an awesome website for getting your fragrance fix. I recently ordered the Besty Johnson gift box and damn, it smelled amazing. However, I did run into a bit of trouble - the perfume bottle wouldn't spray! I tried everything, even attempted to take off the top, but no success.

So, I called FragranceX's Customer Service hoping to get a solution, but they couldn't find me in the system. Like seriously, I order from them all the time and they can't find me? C'mon man! It's frustrating especially when they keep sending me emails to order like everything is cool.

Although I have mad love for their products, this kinda puts a damper on everything. Obviously, there's no point in me complaining if they're not willing to help, but I still wanted to share my experience. As much as I'd like to order again, I'm unsure if I want to deal with this kind of bad business.

Best wishes,
Deborah who's still smelling fresh at ***@ssa.gov

So, overall, I was really impressed with FragranceX. I thought their selection was great and the prices were really good. I had been searching for a specific perfume and they had it for way less than other sites.

However, I did have a bit of a frustrating experience with my most recent order. I had ordered a gift for my daughter-in-law and had specifically paid for the gift wrapping and for there to be no billing information included in the package. But, when I completed my order, the computer somehow changed my billing address to my daughter-in-law's address, which means she would be receiving the bill for the order.

This was really frustrating for me because I am the one paying for the gift and I don't want my daughter-in-law to see how much I spent. I just wanted the item shipped to her home in South Carolina, while I still live in Orlando.

Unfortunately, I can't get in touch with their office since they're closed at the moment. So, I'm not quite sure how this mess is going to get straightened out.

Overall, though, I still think FragranceX is a great site for finding good deals on perfume. I just hope this billing mishap doesn't happen to anyone else in the future.

So, let me tell you my experience with FragranceX. The unfortunate thing for me was that I paid a bit extra because of the currency difference. I was already feeling like this was a bit of a loss for me. Then, to make matters worse, their courier ended up losing my parcel. After a whole month of searching for my order, they offered to either wait until the perfume was back in the store or send me part of the order.

I thought to myself, "finally, some progress." However, it was not meant to be. They soon informed me that they couldn't send only part of the order. Without my approval, FragranceX decided to refund my money instead, which made me lose even more. And all I could do was sit there, with a headache and lost money.

So, if you're thinking of ordering from another country, it's important to remember that you might end up losing money because of the currency difference. Based on my experience, FragranceX did not help me solve this problem, and instead made things worse. It's fair to say that I'm not too happy with the outcome.

So, I had a little hiccup with FragranceX. I ordered a perfume for my sweetheart for Valentine's Day, but I didn't realize for a few days that the order had been cancelled! I was getting email after email from them thanking me for my order, so I didn't think anything was wrong. Well, it turns out that the reason for the cancellation was that they couldn't deliver to an address outside my "safe" place. What the heck does that even mean!? I figured they were referring to my billing address, but I've had no trouble getting packages delivered to other addresses before. So, I'm not sure why FragranceX even gives you the option to have your package delivered to a different address if they're just going to cancel the order anyway!

Other than that little mess-up, I have to say that FragranceX has a pretty good selection of perfumes and colognes. They had the exact fragrance I was looking for, and their prices were decent too. Plus, their website was easy to navigate and placing the order was a breeze (well, except for the cancellation part). Oh, and their shipping was pretty quick too. I got my order within a week of placing it.

Overall, I'd say that FragranceX is a solid choice for buying fragrances online. However, just be careful if you're trying to get your order delivered to a different address than your billing address. Maybe call or email them beforehand to avoid any confusion. But if everything goes smoothly, you're in for a great selection and good prices. So give 'em a shot!

So, I gotta tell ya, I had a pretty crummy experience with FragranceX. I mean, I was pumped to order this sweet perfume off their website back on May 23rd, but here we are on June 17th and it's still MIA. Needless to say, I've sent those peeps like a thousand emails trying to get to the bottom of this mess.

And what do they tell me? That it's out of their hands. Really? I mean, come on! Then, when I was all like, "Hey, I didn't get what I paid for, can I get my money back at least?" They were like, "Meh, sorry not sorry." It's like all their responses were written by robots or something.

To top it all off, there's not even an option on their website to cancel my order and get a refund. Like, what?! That's literally a basic function of any online retailer!

Honestly, I'm feeling pretty jaded about the whole thing. It's like they don't give two flying figs about making sure their customers are stoked with their purchases. I mean, these guys are either straight-up frauds or they're just totally clueless on how to run an operation with even a shred of customer service.

So save yourself the trouble and steer clear of FragranceX. Trust me, your wallet and your nerves will thank you.

Hey guys, let me tell you about my horrendous experience with FragranceX. I was super stoked to order a perfume for a Christmas gift, so I hopped online and placed my order. I even splurged for the overnight delivery, 'cause let's be real, who doesn't love getting packages ASAP?

But when the package arrived, I was in for a rude awakening. Instead of the beautiful perfume I had ordered, I got a pair of used black leggings. Like, what the actual heck? I couldn't believe it. Naturally, I contacted FragranceX customer service right away to try and get this issue resolved.

But let me tell you, their customer service is an absolute joke. They have been so unwilling to fix the problem, and they keep coming up with every excuse in the book to get out of giving me a proper refund. They keep claiming that it's FED EX's fault, but I know for a fact that the package arrived totally fine and intact. This is a total scam, and it's clear to me that FragranceX is the one to blame.

Thank goodness I used Paypal to purchase the item, because I was able to file a claim and hopefully get my money back that way. But overall, this experience has been a total nightmare. I would never recommend FragranceX to anyone, no matter how much money you think you might save. Trust me, it's just not worth the headache and heartache. Save yourself the hassle and shop elsewhere, my friends.

Hey there folks! Imma just tell ya straight up. Be careful when you're ordering stuff from overseas on the internet. Sure, ya pay for shipping and all that, but when your package arrives here in the UK, you gotta pay even more before they'll hand it over. This is some kinda legal thing our government's gotta have us to do, so there ain't no way around it. I just got hit with a ?34 bill from DHL on top of the ?125 I'd already paid for my goodies. And don't ya go blamin' the company you bought from either, 'cause they ain't got nothin' to do with this mess. They don't even know how much the UK government's gonna charge us. And there probably wasn't any warning on their site about it either. So just keep this in mind the next time ya get the itch to order some cool stuff from another country.

Hey there peeps, so I recently ordered one of my all-time fave perfumes (perfume & eau de toilette) from FragranceX (fragrancex.com) and boy, was I super disappointed with the results! I got the package pretty quickly, which is cool, but only to realize that the perfumes inside were a total fake knock-off. Seriously, it was so bad that I nearly gagged. :( I tried to talk to the company about it, but it was like talking to a brick wall - they didn't respond to my emails and their customer service (over the phone) was a total letdown. Not only that, the reps refused to let me speak to any of the big bosses, you know the managers. So rude! And, like, why do they refuse to tell us who manages the joint?!?! It's like a mystery or sumtin'. Anyhoo, I ended up having to shell out even more cash to ship the bogus goods back but still haven't gotten a refund for any of it. Bummer, y'all. #feelingrippedoff #disappointed

So, let me tell you about my experience with FragranceX. I came across their website fragrancex.com while I was looking for a new perfume to add to my collection. I was instantly intrigued by their promise of a 15% discount coupon for rebates. As a bargain hunter at heart, I was excited about the prospect of saving some money.

However, as someone who lives in Qu?bec, Canada, I wanted to make sure that the coupon would be valid in my currency before placing an order. So, I decided to reach out to their customer service team via email to clarify the situation. I asked them a simple question: "Is the coupon valid in Canada, even though it's showing on your website?"

To my surprise, I never received a response to my email. Yes, you read that right! They completely ignored my message! Now, I don't know about you, but when I'm considering doing business with a company, I expect them to provide me with answers to my questions. It's just common courtesy.

Needless to say, their lack of response left a sour taste in my mouth. I mean, if they can't even answer a simple question from a potential customer, why should I trust them with my hard-earned money? So, I decided to take my business elsewhere.

My advice to you is simple. If you're looking for a reliable and trustworthy fragrance company, I suggest you look elsewhere too. Don't waste your time with a company that can't even respond to a simple email. Trust me, you'll thank me later. STAY AWAY from FragranceX! Don't say I didn't warn you!

I received an order of 4 bottles - they were packaged together. When I opened the package, 1 bottle was empty. I call and was able to talk to someone, they asked me to send a photo of the empty bottle which i did. I have not heard a thing regarding this claim. I have tried calling and now noone answers at fragrancex. I sent all requested information on 12-16-22. My order number is [protected]

I order 3 items from FragranceX website on 13th/5/2022. After proceed with the payment, the delivery is on courier system. For my case, Singapore FragranceX will proceed with the packaging and submit to courier (Janio).

The courier received the detail but not the parcel. On 8/7/2022, the courier cancelled the delivery because no parcel handed to them.

I emailed the courier about the problem and saying that they only received the detail not the parcel.

I also emailed FragranceX support. They said will look into this but no action and after that them just silence when I emailed them again asking for information update about the problem. Asking for refund or resend the item, they just keep on silence. Message via their FB page and they just said "sorry for bad experience"

So in the end, I lost my money and never received the item. The sad part is, among of the parcel, also include add on order from my friend. A easiest way to make money is just said sorry and never solved the problem.

FragranceX guarantee also cannot be trusted, it just a marketing strategy to lure customers into their scam and make money from it.

Moral of the story, don't buy from FragranceX because if things like mine happened to you.. there will never ending story.

I ordered deodorants from FragranceX on April 4th 2022. After a few weeks waiting I complained to FragranceX it has not arrived. It came to my attention it was being held by the carrier DPD which apparently was not able to locate my flat and sent back the goods to FragranceX. It is worth noting I bought the exact same product from FragranceX a few weeks before with the same contact details and had no issue with the delivery. FragranceX after a long chain of emails declined responsibility and is only willing to refund the product without shipping fees. I offered them to resend the product to me which they refused. I have not been refunded yet at the time of this email

Purchashed at Kohl's1701 Hwy 22 Watchung NJ 3 4 0z of Paul Sabastian fine cologne spray I finally used up two bottles when I opened up the third

box the bottle was empty I brought it back to Kohl's they told me they no longer carry that brand I was pretty upset over that. So now I have an empty bottle of this cologne @ 30 something a bottle