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1.6 672 Reviews

Aaron's Complaints Summary

106 Resolved
566 Unresolved
Our verdict: With Aaron's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Aaron's reviews & complaints 672

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11:26 am EDT
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Aaron's credit card

aarons has some racial mother f***s working in that
jamaica queens location they run my credit card with out authorization and the mangaer of the store kirk sexually harrased my niece and told her she had to pay a little more to get the merchandise

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Mizzd444
Portland, US
May 19, 2011 4:07 pm EDT

Over the past 2 years, I signed contracts for a sectional sofa, 2 end tables, coffee table and laptop, all of which are all now paid in full. I then began contracts for a rug, air conditioner 2 [additional] laptops, 60" flat screen, 42" flat screen and a full bedroom suite. Over the past year, I've been struggling with a health issue which requires me to take several strict/potent prescription medications daily. Between the illness and medications, I pretty much stay dizzy, often confused and have great difficulty with short-term memory loss. In September 2010, my full-time job was downsized to to 24 hours per week. Yet, I was still carrying a payment of nearly $700 with Aaron's. Somehow, I did manage to pay off the air conditioner and a 2nd laptop. However, my daughter recently brought to my attention, that even though I've paid off approx $200 worth of merchandise/contract, my payments have remained right at $700 per month. I NEED HELP! If anyone can assist me with information on who I can talk to about this, please contact me via email mizzd44@msn.com Folks, be careful, I've dealt with multiple issues with Aaron's from disrespect to them keeping my credit card. Thanks for reading...good luck!

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Mizzd444
Portland, US
May 19, 2011 3:45 pm EDT

Regarding credit cards, I usually pay with my credit card over the phone. However, about 6 months ago, I went into the store to discuss and make payment. I used my bank check card to pay. I was feeling well and running a high fever that day, so I sat down while he did his calculations as I had several accounts. After about 15 minutes, he called me up, gave me my receipt and thanked me for coming in. I left. However, two days later, I went into my wallet to pay for groceries and the card wasn't there. My daughter and I searched everywhere, even backtracking to see where I may have used it...AARON'S! I called Aaron's and was told by one of the managers, "No, we don't have your card." I called my banking establishment and canceled the card and reordered a different one. The missing card remained a mystery for 3 months...after this time, I stopped in the store once again to make my payment in person, as I was standing at the register waiting, I noticed several credit cards just laying there, one of them was from the same banking establishment as mine...I asked the manager who was helping me - which happened to be the same manager who took my payment the last time 3 months earlier - if that was my card...he acted as though he didn't know what I was talking about. I pointed to the card and he said "oooooo, those...yeah, people leave things here all the time. Most often we don't know who things belong to." I picked up the card and it WAS mine! I was so upset! I stated that I'd called asking about it and was told Aaron's didn't have it! He apologized. I didn't even know how to respond.

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1:55 pm EDT
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Aaron's customer service sucks!

We signed a contract to purchase a television with Aarons, we have made all our payments on same, the bulb in the Television blew out and in contacting them to replace the television they promised it would be replaced over night. 7 days later we have heard different stories by the staff who man the phones, also, they offered no replacement television until a formal complaint was made to head office. Since then the Manager Franklin has been consistently rude and made a point of being less than helpful to us. We have also made a point to mention to everyone we know NOT to rent from Aarons and we will not be using them again! We have NEVER experienced such poor customer service and rude staff.

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Update by Disappointed Customers
Apr 28, 2009 1:51 pm EDT

Aarons in St. Augustine is TERRIBLE. I have met Franklin. RUDE RUDE RUDE.

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verydisappaointed customer
East Palatka, US
Jun 02, 2011 8:53 pm EDT

I experienced the same customer service, so i know how you feel. Franklin is now a general manager. Not sure how he made it to general manager with his poor customer service. I purchased a computer from there that my daughter had dropped and broke. I tried getting a replacement computer and they tried to tell me that i broke the computer on purpose. My computer was about 2 to 3 payments away from being payed off. Why would i drop and break my computer on purpose? I refused to pay the last few payment and Aarons tried suing me for the rest of the money. Very poor customer service!

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1:40 pm EDT
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Aaron's living room furniture

The furniture I am leaseing is no good .I've not had it 6mos and the local store has already reenforce the lounger, and the coffee table is peeling, and the sofa has springs coming through the fabric and the pillows are flat. I have never been late on my account. I know that even American Freight would have given me a new ste by now but I was enformed that all your staff is trained to re-upholster furniture
before they would look into the factory warranty. If i wanted some inexpensive furniture that is where I would have went. I am paying over $2000.00 dollars for this set . would you be satisfied?

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CommonSense
, US
Apr 28, 2009 1:43 pm EDT

You could try losing a little weight

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8:32 am EDT
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Aaron's terrible company

I have rented from aarons for two years now. The problems started before my first payment was wven due. I was harassed about making sure it was on time. Then when I was laid off my job I was told they would work with me on the payments, since my stuff was almost paid off. Then my washer quit working and the company refused to fix it because it was outside the city limits.

I was told to bring it in and he would try to get there. I got behind on my payments after a death in the family and decided to return everything until I could get everything squared away. The manager told me he did not want to come pick up my stuff and just see how much I can come up with. I went out of town for the weekend, when I returned home my neighbors told me the aarons truck had sat outside my house for 5 hours. Now they can't come fix it but they can stalk my house all day?

As far as other cities stores my mother rents from an aarons in another state and loves them. I guess the one in amarillo just doesn't know how to be nice and hold up their end.

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MaryWilliams
Greenville, US
Jul 12, 2010 4:01 pm EDT
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payyourbills said: "Just pay your bills on time and you won't even need to shop at Aaron's anymore."

This was submitted a few months ago, so I have to ask...

payyourbills, are you STLL an [censor] or were you just being a [censor] that day? Did you even read her complaint?

Virtually everyone else on this board either states their complaint asking for opinions or advice; or posts advice to HELP the original poster. But you felt compelled to kick someone when they were down.

HOW DARE YOU? Just because this customer was laid off her job, you are criticizing her and suggesting she does not pay her bills by choice?

And there are other personal reasons that many good, honest, hard working folks are unable to pay their bills on time these days.

Only one thing worse than being you? Being a member of your family who has to look at your ugly face and share their air with you every day.

Frankly, I like dealing with Aaron's and have purchased several items there, even though I didn't "have to" at the time. My local store offers excellent customer service and worked with me when I experienced an unforeseen financial crisis.

I hope YOU are now unemployed so that your job opens up a position for someone who deserves it, you heartless pig.

Jacky and Guffey, so sorry you both had negative experiences and I do hope things are better for you now!

Mary

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guffey
, VU
Apr 30, 2009 5:27 pm EDT

I called about their holiday payday. I have not missed one payment in a year and needed to extend my payment to next month and got told that they don't have anything like that. That's not what Iwas told when I got the merchandise. I will never use them again.

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payyourbills
winter haven, US
Apr 22, 2009 7:43 pm EDT

Just pay your bills on time and you won't even need to shop at Aaron's anymore.

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3:09 pm EDT
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Aaron's harrassment and bad customer service

Me and my girlfriend purchased a computer from aarons in june of 08 setting our payments for the 15th of every month and the first month we recieved a phone call saying our payment was late this was approximately the 5th of august. we called the store and they admitted it was a billing mistake and said there would be no more problems in september the same issue arose. finally after the 3rd or 4th month i contacted Sean Hutten who is a district manager. He acted very sorry said he would straighten it out wich i believed he finally did. 1 month passed without a problem and then the phone calls started saying i hadnt made my payment these calls were placed to my work family and friends. Which i could understand if i was late but i never have been. today i recieved a phone call from my grandmother asking why she was recieving threatining call saying they wanted there computer back. We have never missed a payment today is the 11 of april and my payment is not due till the 15th. i have contacted the owners of aarons but it is a weekend and i cannot reach freedom corp or aarons sales and lease by phone so the calls will continue till monday please help me i am at a loss of what to do next.

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VeryUnsatisfied
Camden, US
May 11, 2011 12:03 am EDT

I have to agree with you on the terrible customer service. We have 4 items leased through aarons, and 1 item already paid for. We was 3 days late but contacted them as to when we would be in. We recieved multiple phone calls in the same day from their employees stating that they havent heard from us and none of the employees noted our account. I found that really unprofessional. They later called my grandmother saying they were going to press charges bc we was late. When we contacted them about the situation no one knew anything about it. (go figure) That was a breech in contract for releasing personal information. A buisiness should be ran on great customer service, and dealing with aarons that is not what we are experiencing. I own a laptop which messed up a couple of times and is currenlty messed up again. We have a 60" tv which is messed up, and a surround sound system which messed up. When they kept my laptop, I did not get a loaner nor a discount for that month, and my fiance had to act rude with them to get a loaner on the surround sound. Seems like they cant and dont stand behind their products! Aarons did really good at first, but once they see they have your buisiness, i believe they quit caring about us as people and the products. When they do fix merchandise, its a temporary fix until you get it paid for, so that you will have to fix it out of your pocket. Its all about money to the company.

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6:48 pm EDT
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Aaron's just nasty!!

I am a former employee. I was only there for a few days. The main reason i'm no longer there is that they had me cleaning a mattress that was returned for whatever reason. That wasn't the problem, the problem was that there were spots of blood on the mattress. I pointed them out to the gm and he told me to just clean it the best I could. After I was done cleaning he put it back on the floor to resell. That is completely disgusting. Other than that people are just out of their minds to pay the prices they do for this merchandise.

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brattysoul
Philadelphia, US
Jul 13, 2009 1:59 am EDT

it is against the law to resell ANY mattress after it is returned. federal law, not local laws.

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4:53 pm EDT
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Aaron's rude/ unproffessional customer care

I just got off the phone with a customer rep name desmond at the plainfield, new jersey branch, very rude & unprofessional, using slangs like "let me brake it down for you so it won't be broken again." for a minute I thought I was at "renter center" same practice different name, did anybody say class action. So to all consumers in the plainfield, new jersey area buyer/ renter beware!

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Jill Dew
Ryland Heights, US
Apr 24, 2013 2:47 pm EDT
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March 20, I ordered two pairs of 550 Levi jeans in an odd size from WorkingGear.com. The order was confirmed; my credit card was charged $79.98.

Two weeks later, the jeans had not arrived. I called and was told the manufacturer did not make them in the size I wanted. (I found it curious that no one thought to contact me about that. They certainly didn't hesitate to take my money.)

The clerk tried to be helpful and said the 501 jeans came in that size. I said to send them.

When I received them Apr. 19, my husband tried them on and noticed there was no zipper; instead there was a series of buttons.

Today (Apr. 24) I called to try to return them and get my money back. Before I was through with my explanation, the clerk (the original one, as it happens) interrupted me and began yelling at me. I asked if they were no going to accept an responsibility, and the selection of the 501 jeans were made by their clerk, who had not mentioned the buttons. She continued to rant, however, causing me to get quite upset.

I finally asked to speak with her supervisor. she said no one was there but her. I asked if I could call back and talk with them. She wouldn't tell me the supervisor's name at first; finally she gave me a first name. She asked if I wanted to leave a message on her voice mail; I agreed.

After ten minutes on hold (I clocked it), I finally reached the supervisor's voice mail. I left a message for her to contact me. I have since discovered there is no way to reach her directly.

I am very upset with this whole transaction. If the clerk had only been civil with me, I'm sure we could have worked this out.

I do not feel this was my error; instead, I followed the advice given my by their clerk. If she did not know these were not normal jeans, she should not have suggested them.

I checked and on the website, and the picture of these jeans show no indication there are buttons and no zipper. While the description says, "button fly", to me that means there's a button on the fly. There is no mention of multiple buttons.

When I finally wrote the company about this, I received a standard "how to return merchandise" letter. There was no response to my situation. I wrote back and said, "An apology would have been nice for your rude actions." In response, I received the same standard "how to return merchandise" letter.

I will NEVER use these people. There's no excuse for this kind of rudeness.

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4:38 pm EDT
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Aaron's regenal manager

After three years go by and I go int Aaron's to get a TV and Brian the manger said no to us. over a washer and dryer we returned (We where unhappy with it) witch they never got ahold of us on. Jeramey the regenal Manager called me back and said at first he would let us get the tv if i would go back and deal with Brain the manger in albany. I said no. then Jeramey said then its a no deal and I would never
be able to rent again with Aaron's.. That pissed me off He also told me that I was changing my story. No no. He was just pissed we gave it back.

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Update by Donna
Mar 12, 2009 12:42 am EDT

And you a A__ H___ If this is Jeramey

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mary lopez
,
Oct 03, 2008 5:35 pm EDT

just to let everyone know, Aaron's Rentals employees are rude even over here in Texas. We got a 62" big screen tv through them and when we moved, they said that it would be alright to take our tv with us. since there is a store locally i just assumed that i could make my payments there. ohhhh...nooooo...i have to make it to the store where i bought the tv which is 2.5 hours away one way. they (the Aaron's rentals "associates") call constantly. sometimes 2 or 3 times a day. i have even been paying over what the initial payment is. they are never ever
satisfied. saturday before last, i had it out with one of the "phone stalkers" i set him straight, i caught them i a lie to my husband on the phone. they apologized and said that it would never happen again. WRONG! come monday, they were at it again. makes me feel like we're the ONLY customers they ever call. They are just sorry and rude. must be a pre-requisite to working at Aaron's Rentals.

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9:39 pm EST
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Aaron's unauthorized debit charges

Aarons debited our account twice now unauthorized for a total amount of $292.72. The first time the charge was taken off our account on 1/27 and again on 2/16. These charges were not authorized and on 1/27, the bank did charge us $68.00 in insufficient fund charges due to Aaron taken $$$$ out unauthorized. I decided not to get the money bank as I had planned on paying our past due amount within 3 days; however, now where it has happened again, I will go to my bank to get the unauthorized debit back. This should not be able to happen. When my husband and I talked to the sales clerk, he was very unprofessional and said, well we have a credit card number and we can debit your accout if you are late. This is not true and I am certain there is a law that forbids such actions. The first time I called, he did say that if I would come in and pay my past due, they would credit our account back. Today, the most unfriendly and negative clerk said it will take 10 days to get the money back and we weren't able to talk to any manager.

In addition, the amount that is suppose to be due every month is $129.07 and not 146.36. The contract only mentions a $5.00 late charge, which would bring the total due to 134.07. $146.36 is the amount Aarons took unauthorized out of our bank account on 1/27 and today again on 2/16. In these tough economic times, it is bad enough that we have to purchase household items this way, but to be victim of unauthorized charges and the worst customer service ever is just not acceptable. After the initial complain was made, I talked to the manager and he being the so called manager, said, that he doesn't know who made this unauthorized withdrawl from the bank account and after some not so friendly conversation over the phone, the manager hang up and did not answer further calls.

Besides this being the most unprofessional communication ever, this manager is just ridiculous.

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user2251639
Valley, US
Oct 07, 2021 5:50 am EDT

Why has Aaron's withdrawn $280 from my account when I have never bought nor financed [censored] with them? Nothing. Just out of the blue. 280 gone from my account. You ppl are ab to be prosecuted to the full extent of the law. Stealing money from ppl who have never had any business with you. Nothing. Sorry af. Watch this.

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payyourbills
winter haven, US
Apr 22, 2009 7:53 pm EDT

Aaron's attracts a certain type of customer. That is usually someone with bad credit. If you have bad credit, that means that Aaron's isn't the only bill you pay late. Quit complaining about Aaron's, pay your bills on time, get a less-than-disgusting credit score and purchase goods the way normal American's do...Save your money and buy it when you can afford it! Nobody made you go to Aaron's.

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AARONS SUX
The Colony, US
Mar 12, 2009 9:27 am EDT

Aarons is the worst ever. If you are more than one day behind, they will call your friends, family, and your place of work. Even if you ask them to delete your credit card info they will still keep it and withdraw money when ever they feel like it. They will not wait for permission. I have had to change my bank info and change my phone numbers to keep these people from stocking me. I have paid over $2000 for a tv that was'nt even worth that much when i bought it 2 years ago. Aarons people are rude, and are worse than the child support people I deal with. I ADVISE ANYONE TO RUN FAR AWAY FROM AARONS. ITS A SCAM. THE SALESMAN WILL TELL YOU WHAT THEY THINK YOU WANNA HEAR, THEN BEND YOU OVER WITH NO LUBE! AARONS SUX!

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5:56 am EST
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Aaron's fraud and cheating

My family had an account at the store located in Homosassa Florida. The manager who everyone in this town liked was fired. We were told he was fired for stealing, for doing drugs and drinking on the job. This manager was the best thing for this store and was the most professional man this store ever had, and after he was fired a lot of people we know started returning their stuff.

The problem is when all the customers started returning their stuff back to them, Ray Busiel the new manager and his boss Louis Vargas would not come pick the items up. We know four family's that waited after many calls then got told they owed even more money. These people including ME called before the due date and they waited to call us or just did not show to pick up the stuff. Then they both kept blaming the ex manager for the mix ups? This guy was gone for two months and they kept telling us it was the old managers fault? How can it be his fault that RAY and LOUIS did not come pick up there stuff.

Then to top this all off we go to Rent A Center in Inverness and after two months Aarons bought that store and our accounts. We returned it all and now go to Farmers in Crystal River. They send a nice letter if we are late and do not come to our house at 9pm at night with spot lights shinning in our windows. Lucky Dog my Butt!

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joshua3777
Peever, US
Feb 19, 2011 7:17 pm EST

I recently purchaced a Largo pub table and after a few months I started to see a buble in the finish. due to payment and finishing the payment with this store manager name jason he was informed of the table and problem happening with this two thousand table which is over priced table. manager jason sent two people that are in no way experts in furniture had said that he was informing this two people that he would not be able to fix or replace this problem. so under the consumer law on these store that operate in the country that there overpricing and not living up to there agreements and anyone that is in legiatagtion with this company will be payed back in full. complaints that are against this company should see this company taken out and should be concidered crimminal in nature for what the products they sell are not as good they are in the store. so whoever reads these complaints should be forthright in paying attention to these vaild complaints and taking care of what there name is for.

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unhappy with Aarons
Kent, US
Sep 15, 2010 2:53 pm EDT

I have been with this company since Feb 2009 and making monthly, weekly, payments for my 2 TV's, my apartment was flooded and all of my belongings were ruined by water damage or i would have never went to Aarons in the first place, i have made payments after payments, i was told your allowed to be 9 days late and no late fees, but on the 10th day you will pay a $5.00 late fee, i had made payments without any issue and have been late for the past several months, i was sent a threating letter that they were going to file theft charges against me and i had paid money sent another money order and they had given me a credit on another product i had but they are in possession of, that would have all paid me up until first of month, i still got calls from the regional person wanting merchandise NOW, they dont talk to each other in that store, i am paid in 2 days and told them on the phone today i will be there friday and the rude person on the phone said that is not going to work, they have people a month or more behind i owe for 2 weeks they still treat you like a criminal, i would never rent from this company ever, if you are threatening and harrassed when your at work and can not even live a normal day.

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helemo
minot, US
Oct 15, 2010 4:18 pm EDT

My son has been working for Aarons for over one year and has withstand working in conditions that were unacceptable. They recently began to correct some of those problems. Too many to mention in this limited space. One of their customers claim their floor was damage done upon delivering their rental items. The supervisor did not go personally to check on the facts but instead chastise my son and the other employee. Also took their Bonus away and my son's wage increase. I believe this is a harsh outcome considering how hard they work and the distance they deliver. Also, you would think that the company has insurance if indeed things like this happen. I believe check and appraise the damage before attaching the costs to the employees. It is a hard job that not too many people are willing to do yet my son takes pride and tries to do a good job. Having incapable supervisors makes the job harder.

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Unhappy Citrus County Resident
Homosassa, US
Apr 14, 2009 12:37 am EDT

I have a friend who works for this Arrons and she telss me that they run peoples creditr cards all the time with out any signatures. I work in a bank and one of my customers had me look into his account and it turned out that the local store was running his card becasue his son owed money on a laptop. The father was just a reference and the Manager Ray told my frind to just keep running the card each month until it is either paid out or does not go through. This is against so many laws, how can a business this large get away with such a crime against the elderly. Sham on Ray and all the staff inthis store. I hope this business fails in this town as we do not need another business that just targets the poor and elderly.

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Twilight
Niagara Falls, US
May 30, 2009 11:26 am EDT

The company ordered my a table and they delivered the wrong one. After giving it some thought I called and told them to come and get it as it wasnt what I asked for. I called the manager and was told I am stuck with it for 3 months even though it was their error to begin with. I also found the right table and chair set for half of what they charge for it.

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adaminbtr
Walker, US
Mar 10, 2011 4:07 pm EST

The unemployment rate in this country is almost 10%, you son should be thankful he has a job

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smilesfromcindie
, US
Dec 07, 2010 8:53 pm EST

I am complaing about a purchase i have made to your store i was given a cash price on a refig. clearly i ask for a cash price and to included tax but now at the end of my 120 days the say i owe taxes .. I have banked money with the store and now they refuse to refund my extra money that i have not used . further more the damaged the product when they delivered i want them to pick it up and return my unused money'

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Unhappy Citrus County Resident
Homosassa, US
Apr 14, 2009 12:38 am EDT

They are all liars. Legal thieves run by a district manager that has no morals.

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5:10 am EST
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Aaron's sorry appliances

I am 18 years old. I purchased a washer and dryer from AAron's. We have had the front loading washer and dryer one week. When the delivery men brought the washer and dryer out, one of the wires was pulled from the dryer and afroengineered to work. Now the dryer will not work. I paid cash for this set and now I am told that there is nothing that they can do because I paid cash. Is there someone out there that can help me? [protected]@yahoo.com

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olwisefocker
Libertyville, US
Mar 04, 2009 12:44 am EST

If you purchased a new set the wires would have had to been installed there at your home as they do not know which plug head you have until you get there, same with most stoves. I would recommend that you have the appliance inspected by a qualified / licensed electrician and ensure that the proper ground is applied, I would also contact the manufacturer of the appliance as it should still be under warranty and from time to time items are shipped unknowingly from the factory with defects.
The Aarons store manager should be able to assist you with the warranty info, if he doesn't ask for his district managers number and let him/her know about the issue
Hope this helps,

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11:01 pm EST
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Aaron's rude managers anad employyes

This is the worst store in the world and who ever they are selling the stores to they need to be watch . Trouble service with the most nastest mangers where do they find them. I will never buy anything from a again. I was with them for 6 years and was treated very poor. They have poor service and very mean peoples. they need to go get a whole team. They need to go!BAD!

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An unhappy customer too again too
Fresno, US
Jul 24, 2011 1:19 am EDT

customer service is the successs behind most businesses. There are a lot of people who do not go to the news media, or call the jBetter Business Bureau or Consumer complaint. There are so many people that owners of these businesses needed to tell them to have the respect from the clients will get you more sales and business than renting and leasing for ownership, but you want to pick up when it is only appropriate for the business, that is how people function in the street not in business. In hard times there are more competitors. Probably people will look in the papers and computer and find private owners. In other words it would be better for Aarons to have company meetings because from experience I have watch businesses lose clientele at one time because when they learn their legal rights. it will make a huge difference in the treatment of people

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sand82
, US
Aug 16, 2009 10:06 pm EDT

They are awful to deal with. The bedroom set I bought from them was cheaply made and scratched. They ignored my complaints and were threatening on the phone. Horrible buisness, I learned my lesson. Buy used or save up to buy from a decent store.

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Kay Cutter
Cleveland, US
Mar 18, 2009 11:46 am EDT

For aaron;s opening all this new stores, they would do best to supply them with merchandise first. I have been waiting to get a complete new bedroom set for one and half months now. I went to one store and the floor manager told me they have full bedding and full bed with the dressers, they would call me when bedding came in[supposely new] they came and went real fast used bed frame [rusty] and used filthy mattres and box springs, now I'm waiting for a tv chest[the one they brought is all damage and knicked up[they say they got it from another store] then it's brand new. Now i just tallked with them again the brand new tv chest will be delivered friday. I won't hold my breath.

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Donna
Albany, US
Mar 11, 2009 1:57 pm EDT

I agree with you this is the wort store to deal with. Jeramey the regal manager
calls people a lier. They are just mad that i gave the washer and dryer back one day after it was do.

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9:03 pm EST
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Aaron's won't return call

i've been trying for 3 days to contact chris (manager)at Aarons to let them know i was going to be late on my 15th payment.i started 1 day befor my payment was due. i've left mesages for him and i've been told he went to the bank then he went to lunch with his boss then he was on the phone.he's not returned my call yet.i'm almost paid out and after reading all the complaints about Aarons i fill they are avoilding me so they can come get my frig. and bedroom sute.after calling for 3 days i fill i've done my part.i will NEVER deal with them agean. my name is john m. i will let you know how every thing turns out.

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4:49 pm EST

Aaron's consumer

I was laid off was late on my payment with aarons they called the police said i robbed them this company is horrible thet care nothing about you as a customer they charge three times what the furniture is worth they call you three times with in a hour from different numbers.Call everyone you use as a reference they come to your home talk to your landlord and neighbors it is out of hand very rude. I will be at peace once I get them out of my life it, s like having a boyfriend who will not let go please just save your money and buy your furniture out right.

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Delirious Jackson-Deveroux
, US
Jul 07, 2023 7:27 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Pay your bill and you won't have that problem!

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11:36 am EST

Aaron's poor customer service

Just want my couch back is all. I had a sectional delivered w/ Red Ant's somewhere inside bad. It was picked up October 16, 2008 just after making my payment acutally due on 15th. It is now November 19, 2008 and still no couch. They did offer to spray my house but no one has called me and if they did we were not here to catch the call. The thing i am upset about is the fact that i have been w/out my couch for over a month and it hasn't even been ordered yet. They put it back on me and said they were waiting on bug guy (orkin) to contact me which i was suppose to do all the foot work. I am now sick of waiting on bug guy and just want my couch back ant free before thanksgiving and for aaron's main office to stop calling me for there payment as i am suppose to be credited for the month i have been w/out my couch.

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ML
,
Nov 23, 2007 12:00 am EST

Terry the store manager at Aaron's Furniture in Roswell came to my home at 9pm and ask for money/my account was only 10days past due. If this person comes by my home again I will file sexual harassment charges. I am a single mom with children.

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D. porch
Pittsburgh, US
Feb 18, 2009 1:03 pm EST

that was to late to be commoing to anyones home . call the main office. and pay your bill

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D. porch
Pittsburgh, US
Feb 18, 2009 1:01 pm EST

pay the bill, !but even then he, should hsve not came to your home that late at night. call the office and set a complaint on him.

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ricky rockett
,
Jan 31, 2008 2:59 pm EST

Sexual Harrasment? The Only people that do that are people that can't get laid... which is probably why you are single. LOL And the only people that get a field visit are people that don't follow the rules. So that would make you desperate, broke and ignorant!

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Richard Jack
,
Nov 28, 2007 10:43 am EST

How about you pay your bill? That sounds like a plan...

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C
4:32 am EDT

Aaron's illegal business practices

My husband purchased a computer from these idiot's last October. He did a 12 mo. lease. We had to move and after making 10 payments on time only owing 2 payments we had to be late because of the move. They called constantly, left nasty messages, came to the house banging on the door, put some kind of firewall on the computer so we couldn't use it and then decided without my permission since the had a copy of my credit card on file to just go ahead and charge it for the full 2 payments. Not only did this just put me in a horrible financial situation, they did not have my premission at all to use the card, was never notified that they did so and to make things worse I am not even listed on my husbands account! The only reason they had my card number is because I had used it a couple of times to make a payment which means they kept the information from my card! These people are dangerous, thieving, criminals and have no concious what so ever. So if you don't want to pay twice what something is worth and then have your personal financial information stolen from you, stay far away from Aaron's.

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Update by Carrie
Oct 24, 2008 4:29 am EDT

My husband purchased a computer from these idiot's last October. He did a 12 mo. lease. We had to move and after making 10 payments on time only owing 2 payments we had to be late because of the move. They called constantly, left nasty messages, came to the house banging on the door, put some kind of firewall on the computer so we couldn't use it and then decided without my permission since the had a copy of my credit card on file to just go ahead and charge it for the full 2 payments. Not only did this just put me in a horrible financial situation, they did not have my premission at all to use the card, was never notified that they did so and to make things worse I am not even listed on my husbands account! The only reason they had my card number is because I had used it a couple of times to make a payment which means they kept the information from my card! These people are dangerous, thieving, criminals and have no concious what so ever. So if you don't want to pay twice what something is worth and then have your personal financial information stolen from you, stay far away from Aaron's.

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makesomesense
Rick, US
Aug 11, 2009 12:07 am EDT

I'm thinking you probably moved far away from the store and they found out. After tracking you down, you refused payment or were still obstinate. Probably didn't have a good phone number for you? Your credit card was used to make your payment. Oh my God. A little late were ya? Try some self-exploration for those feelings. Thiefs, it takes one to know one.

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mandy
,
Nov 08, 2008 6:47 pm EST

Rent-a-center does the same thing. they charge taxes three or four times for the product. here is how they do it, let say a tv rent for 19.95 a week, they charge you that plus taxes, then they add their insurance on the merchandise and charge you tax on the amount then, they add all up together and charge you more taxes .

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8:23 am EDT
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Aaron's fraud and lies

I rent a 52 inch JVC from the aarons in Fullerton, CA. They are very argumentative and they lie. They claim they have been to my house when they clearly haven't. I work from home so i would know if anyone has come by especially since i have a dog and the dog would bark. They have very bad customer service. I am ready to give the tv back because i am tired of their condescending attitude. I've been late a few times on payments and they call and are very rude. They claim they left a note which i did not receive and when i call them on it i get some lame excuse that it blew away.

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Lei Hooulu
, US
Jun 29, 2016 3:25 am EDT

I rented a laptop from them online withholding the 25$ down well I didn't know that was false advertising my bad on my part but any how an extra friend of mine borrowed money from my husband and I and instead of repaying us back he went up to Aaron's and wrote a check for my item I was unaware of this because I was dealing with my 12 year old son in the hospital for having meningitis on the brain well I get a call from my ex friends brother saying that Aaron's is pressing charges on me. So I call the store and tell me of this situation that I had no control of and ordered me to pay off this check in 5 days or else I go to jail well shortly after that my husband was arrested for an unrelated situation. I went to.visit him on the second day when I get home I have mail from Aaron's stating proof of ownership but 2 weeks later I'm arrested for this I need legal help please call me @ [protected]

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Dyoung8669
, US
May 14, 2016 4:51 pm EDT

I'm only 2 weeks late and owe 375 but they came to my house the other day saying I have to pay them 620 dollars. I asked them where did they get that number from. The guy said I have to pay part of next month as well. I'm a disabled veteran and only get paid once a month and I had some things come up. Ive been a customer with them for over a year and a half and I don't know how they can get away with some of the stuff they do. I told them I would pay them as soon as I get paid and they said ok and left my house. Well they must've thought that was yesterday because they've called my fiancee non stop today. My phones been broken and cant make calls because of the microphone and yet I told them that and they still try and call me and I can't leave the house because my fiancee works during the day. And there is suppose to be a grace period after the due date. And yet we are only 2 weeks late and they are trying to charge us for part of next month. The only reason why I haven't gone down there is because I know they can be rude and condensending and they do lie. I tried to email corporate and when I went to submit my complaint is said the action couldn't be completed because the website was either moved or taken down. These people are making a killer profit and yet they say they will work with you on whatever type of situation you're in but yet harass you when you are late. As much as I hate places like aarons and rent a center I use them to try and rebuild my credit but I'd be damned if they will belittle me. I think it's best that we start just saving our money up and buying things out right at an actual Store and find another alternative to rebuilding your credit. Most banks offer secured credit cards which is actually better.

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Mizzd444
Portland, US
May 19, 2011 7:21 pm EDT

Since 2008 I've been employed steady full-time until last September 2010, when my full-time position went to 24 hrs a week. I've been a customer of Aaron's for 2 years now and have paid off a sectional sofa, 2 laptops, coffee table/2 end tables, rug and dining room table. PRIOR TO my job being downsized, I signed contracts for a 60" and 42" tvs, 3rd laptop and full bedroom suite. My sons (20 and 22) are in the Marine Corps and utilized the two paid in full laptops and my daughter (17) and I utilize the 3rd latop. Five months after my job was downsized, I had to file Chapter 13 Bankruptcy because I was drowning financially. Aaron's came at me for EVERYTHING, demanding that I pay off what I owed them immediately, which of course I couldn't do or they'd pick up the murchandise. My attorney said to refer them to him, but they refused to speak to him and, instead, kept calling me with rude comments, threatening to pick everything up, etc. Yes, I had been struggling to pay them after the job downsized, but they received full payment by the end of each month. I found the name and # of the NW Regional Manager and left him a voicemail. After a week not hearing back, I called again, left a 2nd voicemail telling him he had 24 hrs to call me or I'd file a complaint with the BBB. A half hour later he called me. I stated my concerns about threats and rudeness and he said he'd look into it. Next day I received a call from the store manager saying as a courtesy, they were taking $243 off of my bill for that month. That was nice, but the damage had been done. Today, I received a letter in the mail from Aaron's stating, "Having customers like you is one main reason that Aaron's takes so much pride in their work. We would like to...offer you a 50% discount off your first montly payment on any new lease agreement." The address label on the envelope had my name and under that read, DO NOT MAIL! BANKRUPTCY! then my address was listed. I feel soooo humiliated! They are so incompetent at Aaron's . . . if I could do it all over again, I would NOT have given them my business!

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Maurice Thompson
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Nov 15, 2008 5:45 pm EST

I am a customer at aarons sales and lease in the Lancaster South Carolina area. I have been a customer with them since April of this year. I was threated by them and on 11/14/08 I was yell at by the store manager and kicked out the store, when I went into pay my payment and voice a complaint about an nasty phone call my pregnant girlfriend receive from one of the store employees. When I ask him if he wanted her to come in and tell him what happen. He told her to shut up and we were kicked out the store.

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10:34 am EDT
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Aaron's awful company and cust. service

I went to the one in J Clyde Morris Blvd. in newport news, va. I wanted to rent a sofa, bed and a dinning table. I'm a consultant. My current situation allows me to stay here for 3 months or more (don't have exact end date). So, I need the flexibility to return the furniture anytime after the 3rd month. So, I need a shorter contract. My apartment complex Rep. advised me to go to Aaron's at J Clyde Morris Blvd. I went there and they only had 2 dining sets & 1 bed to choose from.

I liked a sofa that I wanted to rent. The lady said they only rent it out for minimum 12 months. Later, she started giving me advice on how I should stay in Corporate apartments around my work. Her attitude was very unprofessional! It was weird!

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Aaron's cheat and steal

Aarons should have signs on their buildings saying Aarons cheat and steal. Not Aarons sales and lease ownership. The general managers are only concerned with their bonus not the customer. After being a long time customer of Aarons with several paid out contracts I had a heart attack and open heart surgery.

THIS PUT ME OUT OF WORK FOR A PERIOD OF SEVERAL MONTHS.

I have a car loan with one of the major banks so my credit was not bad Aarons was quick and easy so I would deal with them.

After being released from the hospital the Bank with a car loan of over $20000. Gave me a 120 day extension to get well enough to work then resume payments. Aarons refused and took me to court to recover the furniture. Three of the contracts with them had only 5 payments to go for ownership. They say lifetime renewal. Bull They refused and want the furniture. It’s must be some there wants my furniture so they want it back WITH ONLY 5 PAYMENTS TO GO.

Aarons is composed of thieves’ not real people. They have no feelings for people the United States Senate and house have bill that have been stalled by the rent to own industry to prevent the change of laws to protect the consumer. Everyone who reads this should write there senators and representatives and push them to think of the people they represent and get the legislation passed that was proposed to change the way rent to own companies do business.

Aarons charges you for a service plan and charges tax on this you do not pay taxes on service. This is put on all contracts without a option to refuse this. This is a form of interest they charge and cover this up as a service agreement the consumer has no rights when you do business with Aarons. I did business with the Snellville Location in Georgia. GOING TO COURT IN Georgia is a waste as the courts are there to protect Georgia companies not the citizens of the state. If there is an attorney with Balls out there look at these violations of title 15 and state USURY LAWS FOR THESE TYPES OF COMPANIES. Several states have found these contracts are sales contracts the Courts in Georgia refuse to look at the decisions of other states As Aarons is a Georgia company therefore protected. The Governors consumers’ protection group with the state attorney general will do nothing as this is again a Ga. Company therefore protected under the good o boy plan. I contacted several civil contract attorneys who declined to represent me as they did not want to ruffle the feathers of this company who did so much for the people of Ga. Well I am one of the people of Georgia. What about Me.

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MRDWP
Atlanta, US
Dec 21, 2012 12:19 pm EST

I've been with Aaron s for several years .my bill is due on the first of nov i called the store on the first of nov.to give them my credit card info.and informed the store on not to run my card until 4:00 that afternoon.becuase the funds would not be there until then.this was at 9:46 that morning.as soon as we were off the phone they ran my card which resulted to a 30.00 dollar overdraft fee at my bank .this month i paid my bill online.now they have called me several times a day to say my online bill didn't show my entire bil and that amount is 5.00 dollars what they should be calling me for is to give me credit for overdrafting my account.

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Ronald Spoor II
, US
Jan 21, 2013 12:48 pm EST

I recently called Value City to see if my product was in, and nobody would assist my question. I was placed on several times, ect.

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indyjeepman
Duluth, US
Jan 23, 2010 9:47 pm EST

Its a simple concept. You only have about 30 days before Aaron's will start demanding return of merchandise. They actually are more fair than their competitors in seeing you get to ownership. They have a few more tools to work with, however, keep in mind that it is a lease and not a credit purchase.

There is a general manager in that store who is being paid based on store profit. You don't pay, it counts against his store numbers in several ways: uncollected revenue, past due percentages, charge off percentages (after 60 days), and the cost of the legal filings that he will do.

And by the way, you were told at the very beginning that there is NO grace period and that you must return the merchandise if your lease is allowed to expire. Sad that you had a heart attack, but why do you have a sense of entitlement and expect others to share your misfortune? That is a large part of what is wrong with America today. One more thing, the lifetime reinstatement plan is designed for those who return their merchandise and abide by the lease agreement, not those who disregard it. You don't use a lifetime reinstatement after having kept the merchandise without paying for several months.

Do the right thing and abide by the lease agreement that you signed, after all, you were probably only too happy to have them bring the merchandise to you with no credit check and little money down.

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4:41 pm EDT

Aaron's repairs on appliance

I have been dealing with Aarons since 2007. I rented a Maytag washer and dryer from them, in March of 2008 I had problems with my washer I called Aarons in Pittsfield, MA so the could repair my washer it took them 2 months to fix my washer. Shortly after that my dryer broke down and had to be fixed once again I called Aarons to have the dryer repaired and my dryer was fixed within 2 to 3 weeks. After they repaired my dryer it broke down again with the same problem, I called Aarons right away to get my dryer repaired again. Since then I haved called the store twice and I have been up to the store and talked to the manager James and he said he would have it fixed, I am stilled waiting. I have also called the district manager about this problem and I am still waiting for a call back from him and guess what I am still waiting for my dryer to be repaired. I have made my monthly payments to them while waiting for my dryer to be repaired. Also I moved from one home to another and Aarons moved my washer and dryer for me that was a huge mistake on my part. When the moved my washer and dryer the put a huge scratch and quite a few small scratchs on my washer, I brought this to the managers attention and asked him what he could do about it and nothing has been done about this problem either. I will never rent to own anything from Aarons again nor will I sent or advise anyone to go to Aarons to rent to own anything. Nobody deserves to be treated this way.

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