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Aaron's

Aaron's review: laptop (huddleston)

C
Author of the review
2:51 am UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

The lease to own was presented on a four monthly payments $129.87 with a final payment of $64.05 if I choose not to purchase. Working on error messages to troubleshoot with Dell they finally ask customer to return the unit with four reinstall. This begin Sept. of 2013 to Nov.8, 2013. Aaron's manager began making threats of bad credit however they claimed Dell was sending them a new replacement. The tech claimed it was all because customer wasn't acquainted with the computer and refused to fix the new computer after using it for about a week when it totally refused to go online or function.
Customer decided to pay all remaining payment and return the unit when she was told she had signed up for 12 month payment plan and then option to purchase. It seemed when Carl delivered the unit to my home and charged my card without permission he failed to inform customer the account number was at the top edge that indicated it was for a 12 month deal.
On top of that the manager attempted to charge customer's card for two payment on picking up the new unit but all fund had been withdrawn and card cancelled. Another unauthorized charge. This was reported to the police but they stated due to the wording of the contract it's impossible to identify which agreement was stated verbally. FRAUD
Not only that customer called Dell and discovered Aaron had limited access to the interest and usage to programs such as the music player and etc. Customer noticed the headquarters in Georgia without a word. Also the district manager refuses to give his address and the tech refuses to give his last name. Customer has a law suit in progress with the help of a law graduate. I was told by the officer that I spoke with since the building rented brings in city tax's. . . . .BUT I'M FILING LAWSUIT ANYWAY! With so many disgruntled students a CLASS ACTION!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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    400 Galleria Pkwy SE Ste 300, Atlanta, South Carolina, 30305-2367, United States
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Aaron's is ranked 27 among 103 companies in the Retail Stores category