A&E Factory Service review: washing machine

In March my washing machine leaked water on my floor. I have a warranty with A&E Factory services. They told me 2 wks for repair. They put a seal in it, total of 3 seals, 2 bearings, now a pump. They rented us a washing machine from Aaron's. I have paid the rental, they reimburse after washer is fixed. The rental date is May 3rd. Now the additional pump arrived late yesterday. I called to advice, they told me it would be August 24th.
In my conversation with Douglas Walker, I asked for the phone number of Erin Williams, District Manager. He refused to give it to me.
I believe I have a "lemon". A & E needs to replace it.