The complaint has been investigated and
resolved to the customer's satisfactionResolved A & E Factory Service / Sears — Cancel appointment
resolved to the customer's satisfaction
We called A & E two weeks in advance to set up an appointment to fix our icemaker and on the day of the schedule appointment my wife called and reconfirmed that A & E will show up between 1200pm to 0500pm. The nice lady on the phone said everything is on schedule. However, @ 0400pm the A & E rep. called and said that he was running late and will not be at our house till after 0530pm. When I told him why he had to wait an hour before he change our schedule time, he hang up and cancel our appointment. When I call the 800 number to file a complaint the lady reconfirmed that our appointment was cancel by the A & E Tech and we had to wait another week before someone else will come to our house.
The complaint has been investigated and resolved to the customer's satisfaction.
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Dear Zuesman2,
We are sorry to hear about the service you have received from A&E Factory Service. We strive at completing our service calls on time and in a timely manner. We can only imagine the frustration this has caused you and would like to assist. My name is David and I work for the A&E Solutions team. At your convenience, please contact our office via email at [email protected] so that we can further discuss your concerns. In the email, please provide a contact phone number and the phone number the appliance was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Zuesman2) for reference to your issue.
Thank you,
David V.
A&E Cares