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7-Eleven
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7-Eleven
reviews & complaints

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7-Eleven reviews & complaints 1241 - 760

7-Eleven complaints 760

B

7-Eleven - overcharged for a product

At approximately 4:30pm on 12/31/16, I visited your 7-11 at Mt Nebo Rd, Buckhannon, WV. 26201. After advising the cashier that she charged too much for the product I purchased and telling her the shelving stated 2 for $2.00 she still over charged me. The cashier indicated she could not fix the mistake. This is very aggravating because the product was over priced to begin with. I know it's only $.50 but the cashier should have adjusted the price and made my purchase price correctly.

A

7-Eleven - chicken wings left under lamp too long - improper food sold

7 eleven 11oo NW Vermont Ave Washington, DC 20005 /store #36989/ approval time= 153505/ store phone #[protected]
Date in store-12/24/16 time of transaction- 3:36 pm EST/ approval #682361/ card # 7633

The cashier asked me twice if I minded getting crispy chicken and I answered no(meaning it was fine). He gave me several wings beyond the 2 I paid for.
The chicken turned out to be very hard and apparently had illegally been left under the lamp too long. He should have not sold it to me.

I ask that the cashier, based on the info I've provided be reprimanded. The health department can also be contacted to see that healtht guidelones be followed.

H
Dec 23, 2016

7-Eleven - fraudulent claims

I watched an episode of a television show called "Undercover Boss" where the CEO of 7-11 was featured. On this show he was seen being deeply disturbed at the amount of food being thrown away every night and even went as far as to question the employee throwing away the food, which consisted of mainly donuts and baked goods. At the end of the show he made a statement saying that he would no longer waste the food and give it to charity or the homeless. This gesture most likely garnered him a lot of sympathy and favor in the community and portrayed him in a favorable light, as a man with a big heart. As a person struggling with hard times I was recently at a 7-11 store and witnessed an employee throwing away baked goods which looked perfectly edible, I inquired if I may have them since I was hungry and in need, as they were just being thrown away. The employee responded that she is not allowed to do so because 7-11 considers that theft and she threw them away in front of my face. My complaint is that the CEO of 7-11 should not be on television making false promises and portraying the company as a charitable organization when it was made very clear to me if I were to reach into the garbage and take the food that was being wastefully thrown away I would be arrested and thrown in jail. I am deeply ashamed of your company and it's false claims and attempts to garner favor on national television with promises that are blatantly false. The CEO should be ashamed of himself and his policies that consider hungry people who eat out of the garbage criminals who should be thrown in jail.

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A
Dec 22, 2016

7-Eleven - discrimination of the american with disabilities act

I went into 7-eleven store located at 805 e ocean blvd long beach, ca today 12/22/2016 at around 3pm with my service animal to buy coffee and cigarettes when the assistant manager approached me to tell me the dog had to wait outside. I explained to him that my dog was a service animal. He stated that "he didnt care the dog had to go outside" i informed him that under the 1990 ada act he was only legally allowed to ask me two questions

General rules

Q7. What questions can a covered entity's employees ask to determine if a dog is a service animal?
A.In situations where it is not obvious that the dog is a service animal, staff may ask only two specific questions: (1) is the dog a service animal required because of a disability? And (2) what work or task has the dog been trained to perform? Staff are not allowed to request any documentation for the dog, require that the dog demonstrate its task, or inquire about the nature of the person's disability.

At this point the assistant manager told me to "take my business and dog to another store because "we" dont need your business". I then informed him that he should familiarize himself with the law before he starts screaming at people with disabilities in front of a store full of clearly appalled customers and other employees. At this point i was informing him that he was violating the law which he responded by saying this "i dont give a #### about your disability or your dog. Get out of the store" he came within 2 feet of me at which point i asked him if he was going to hit me? He walked away and reiterated " i dont give a #### about your disability get out"

Most 7-eleven are compliant with the ada act but because of the level of disrespect and ignorance of the law by this particular employee i will be filing a complaint with compliant officer at the department of disability and with
Disability rights of california

M
Dec 19, 2016

7-Eleven - condition & maintenance of facility (store #35532)

Sir / Ma'am, I am inquiring whether something can be done about the cleanliness of the exterior of store no: 35532 located at 819 Virginia Street, Seattle, WA. The owner of the store REFUSES to...

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H
Dec 19, 2016

7-Eleven - service is very bad

Address: taito-ku 6-1-18 Asakusa Japan
contact number: [protected]
We are tourist in Japan. We spent 5 days in these store day and night. Every time minimum spending 3000 to 5000 yen. The store staff some very rude. Scolded us and served inpatiently. At Dec 20th 8.47Am. I was scolded by the staff. She is a Caucasian I believed. She want to quickly end our basket but I told her we need some hot bun next to her counter and sausages. She keep pointing cash register machine. I told her we need you help heat up food. She already give us black face. Then when she pack our food. I have reminded her you forget to take sausage, she really shouted at me to wait. What is her problem?! I do not paid to get such lousy service. If you canot cope your job, do not throw your temper to your customer. Language barrier do not give you the right to throw temper. It is bad taboo to be scolded by people in the early of morning and spoil my tour day!

7-Eleven - verizon refill card

I sent my little brother to buy me a $50.00 dollar Verizon refill card and was charged a $4.50 and a $4.63. the total I paid was $59.13 I feel I was overcharged before I go back to the store I want...

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R
Dec 11, 2016

7-Eleven - refund and rude

I brought 2 newspapers at the 7 eleven store on Sunday at 15101 Hesperian Blvd San Leandro California store number 20364 it was the same papers I went back in to return i told the person at the counter it was the same 2 papers he told me it's not his problem and they don't give refunds now I have 2 papers that cant read and all he has to do was give me my money back for the other paper I know it's only $2 but he had no problem taking my money but he had a problem giving my money back and there is nothing in the store saying no refunds I would like for someone to contact me back at [protected] my name is Robbie my email is [protected]@aol.com thank you

J
Dec 10, 2016

7-Eleven - hot foods

I went to this store to purchase some donuts and hot foods, but sorry to say hot foods so dry and stale, when I told the cashier Indian guy and he was so rude and unethical way behaved with me, but I request you guys, please depute any your field officer to check their foods like hot wings and pizza
as these kinds of food stuff is dangerous to health and even against health laws. I will not purchase hots foods from 7-Eleven., 11285 Santa Monica los
Angles.

J
Dec 08, 2016

7-Eleven - manager falsely accusing customer of stealing

Greetings; my name is Jose Montanez and I have been a loyal customer of my neighborhood 7-11 for more than 7 years. On 11/27/16 between the hours of 9 :00 PM and 10:00 PM. My Brother in law who came...

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7-Eleven - no-bad service / dirty store

The store is always completely dirty at Hazeltine and Sherman in Van Nuys Ca. I've called and made complaints none of which have been fixed, they use old mop water to clean the floors it smells like rotten food and everything is brown and discussing. They never have straws and cups out there is dirty rags on dirty counters all the time. Everything is just such a mess and dirty and smelly and nobody runs it, cleans it or takes pride in it. Lines are long, they try to make you forget your change and never give receipts for expensive items or when they own change so you can't return and then make it look like you are stealing so they can get more money and I've seen them put it in their pockets! The guy shortchange you and act like I'm stupid in the middle of a huge line! How do they keep a job?And the one dude with the long hair that keeps it up under his hat he is extremely dirty! talking gross to young women telling them to come home with him or if you can come to their place... he's done it to me and it's not ok! I've heard him do it to a lot of other people and nobody has done anything to try to fix this it's disgusting. Please complain too if you have been there and had problems so we can get some action!

A

7-Eleven - an employee

I was in the 7-11 store in east windsor yesterday. Store 27890. And I was.15 short the lady let me go I told her I will bring her the change back. I go in there today to get my coffee and I was going to get a few other things and also to give the lady the.15 cents I owed her but a geltman with glass and a beard I don't know his name but as soon as I walked in I went to look at the breakfast stuff he was standing right behind the counter watching me. Now I ask him if there's a reason he's watching me he said no. So I move to go look at the drinks and I turn around and he is standing there watching me again so therefore I say something again cause at this point it is just rude he's following me. I go to the counter tell the lady I have the.15 cents I owed her she didn't say anything cause the guy came over and started saying you owe me. So at this point in highly upset cause not only was he watching me even though there were about 6 people in that store. But he wasn't listening to what I said to the lady and just started talking so of corse I get upset and I yelled at him and asked him is that why he's following me around the store. He didn't say anything so obviously it was and over.15 cents that I clearly just told the lady about. I am in the e. Windsor at least 2-3 times a day. This upsets me because i'm at this store every single day and he has the nerve to follow me and watch me the whole time. I don't know if I would go back to that store at least while he is there. No one should be watched and followed in the store if they are not doing anything wrong and clear I wasn't.

T

7-Eleven - hot jalapeño snack sticks

The Hot jalapeño snack sticks used to be wonderful they were thin dry and had some crystals on me outside now recently they have seems to change toward being Thicker and more like a slim Jim which I...

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T
Nov 23, 2016

7-Eleven - westborough 7-eleven

On October 28th, 2016 I went into the 7/11 in Westborough MA, to grab a few things before heading to work. It was 8:30 in the morning and I was already running late for work. As I walked in I noticed...

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C

7-Eleven - service

Today at about 10pm i shop at 7-11 compass one and when my turn to pay i just found out that i have no cash and i did not bring my credit card. I call to my boyfriend to find out that did i bring it out my credit card but the staff started to scold me that i make a phone call that wasted her time and customer time. I say sorry to her and told her that i might forget to bring my credit card. But the staff started to scold me and i asked her that can her void it for me but she said cannot then i just ask my friend to come and pay for me. I wait for about 10-15 mins then she yelling at me. At that moment, i can fell my anger because of this rude conversation. She said if i cannot make it then i should ask her to cancel it. But from the start i told her already she said cannot. Of course, i answer back that i told her before then she realise that she misunderstanding but she still scold me.

E
Nov 10, 2016

7-Eleven - employee at 7-11 at lake jennings and el monte lakeside ca

I rented a granny flat to the 7-11 employee Christa thinks she would be a good renter. I ended up having to evict her. I have been a costumer at the store for 30 years when I or my wife go in the...

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7-Eleven - 7 eleven - fmla _ violaton _ lawsuit texas northern case : 3:15-cv-02675

federal case Thawar v. 7-Eleven Inc, case number 3:15-cv-02675, from Texas Northern Court.

Link: http://www.leagle.com/decision/In%20FDCO%2020160301D89/THAWAR%20v.%207-ELEVEN, %20INC.

This case arises from Defendant 7-Eleven, Inc.'s ("7-11") alleged misconduct towards Plaintiff Gulnar Thawar ("Thawar") during the time she worked there. In her Complaint, Thawar recounts a litany of abuses and misdeeds. First and foremost, she alleges that 7-11 failed to properly safeguard her personal identifying and financial information ("PII"), which resulted in her identity being stolen. Doc. 1, Compl. ¶¶ 2-3, 21-38. After bringing the breach to 7-11's attention, she was treated with increasing hostility, culminating in a physical battery by one of her managers. Id. ¶¶ 39-57. Subsequently, Thawar missed approximately two weeks of work after suffering injuries in an unrelated fall from her car. Id. ¶¶ 58-88. The hostile treatment continued upon her return, and she elected to work from home, ostensibly with 7-11's approval. Id. ¶¶ 89-104. During this time, 7-11 notified Thawar that it was designating her as an "inactive employee, " and that she would not have any job duties until a doctor cleared her to return to work. Id. ¶¶ 108-13. Despite her protestations, 7-11 did not change this designation. Id. ¶¶ 114-17.
Ultimately, Thawar voluntarily resigned her position. Id. ¶ 118, Ex. E. 7-11 accepted her resignation, and later did not oppose Thawar's application for unemployment benefits. Id. ¶¶ 119, 120-23, Ex. F. After the separation, Thawar did not receive her COBRA information1 from 7-11 until it was too late to keep her health insurance coverage, though 7-11 maintains that it sent her the information in a timely manner. Id. ¶¶ 124-27, 131-32. In response to her request for her personal belongings, 7-11 informed Thawar that it could not locate any such belongings after an extensive search. Id. ¶¶ 128-30. Among the missing possessions were a Quran, photographs, glasses, a personal laptop and tablet, and information regarding the theft of her PII. Id. ¶ 168(A).
All said, Thawar brings seven claims against 7-11: (1) FMLA discrimination and retaliation based on injuries suffered in the fall from her car; (2) FMLA discrimination and retaliation based on her major depressive disorder; (3) failure to provide required COBRA information; (4) conversion; (5) battery; (6) negligence; and (7) negligent misrepresentation. Compl. ¶¶ 3, 137-94. 7-11 filed the instant Motion, which is best characterized as a motion for partial dismissal, to dismiss Thawar's COBRA, conversion, battery, negligence, and negligent misrepresentation claims. Doc. 5, Def.'s Mot. to Dismiss; Doc. 6, Def.'s Br. in Supp. Thawar has filed her Response, and 7-11 its Reply. Doc. 8, Pl.'s Resp.; Doc. 10, Br. in Reply to Pl.'s Resp. [hereinafter "Def.'s Reply"]. The Motion is now ready for review.

https://www.pacermonitor.com/public/case/9075339/Thawar_v_7Eleven_Inc

GULNAR THAWAR, Plaintiff, v. 7-ELEVEN, INC., Defendant.
United States District Court, N.D. Texas, Dallas Division.
Read the details here : http://www.leagle.com/decision/In%20FDCO%2020160301D89/THAWAR%20v.%207-ELEVEN, %20INC.

Link to more details: http://doj.nh.gov/consumer/security-breaches/documents/7-eleven-20160808.pdf

August 8, 2016
State of New Hampshire Department of Justice Office of the Attorney General Joseph Foster 33 Capitol Street Concord, NH 03301
Re: Security Breach Notification
Dear Mr. Foster:
This letter is to provide you notice on behalf of 7-Eleven, Inc. of a recent security breach incident. On behalf of the 7-Eleven franchisees, 7-Eleven maintains a database of records for each franchise location that contains information on all franchisee employees for that location. Only the records in the database for the employees of a particular franchisee ("Employing Franchisee") are sent to the local store and are available for access by the Employing Franchisee. 7-Eleven discovered in June 2016 that as part of the update process, in addition to the normal set of employee records sent for each Employing Franchisee, some additional records from the franchisee employee database were available to certain 7-Eleven franchisees. The information potentially accessible includes franchisee employees' names, addresses, telephone numbers, and social security numbers.
We immediately updated the records, investigated to determine the cause of the issue, and have taken additional safety measures to protect the information and ensure that records are not accidentally made available to any franchisee other than the Employing Franchisee.

To defeat Thawar's negligence claim, 7-11 argues that (1) it is preempted by the Texas Workers' Compensation Act (TWCA); and (2) Thawar has failed to plead physical damages. Def.'s Br. in Supp. 10-11; Def.'s Reply 4T-5.4 Thawar, on the other hand, contends that her Complaint clearly shows that she has suffered financial injuries as a result of 7-11's negligent handling of her PII. Pl.'s Resp. 5-7. She also argues that negligence claims like hers are "neither new nor novel, " pointing to two complaints based on the mishandling of employees' and customers' PII. Id. at 6; Doc. 9, Pl.'s App. in Supp.

Read more here : http://www.leagle.com/decision/In%20FDCO%2020160301D89/THAWAR%20v.%207-ELEVEN, %20INC.

7-Eleven fails and "Ensure" to control the way confidential data is accessed which contained social security number, bank account information, date of birth etc.

read the details of the lawsuit here..
https://www.pacermonitor.com/public/case/9075339/Thawar_v_7Eleven_Inc

T
Oct 17, 2016

7-Eleven - inadequate training of store reps

I'm a long haul truck driver, who can be on the road from 2 days to some times 2 weeks. My favorite game is mega millions. Some times i want to play for fur future draws that aren't on the betting slip. Lets say 4 draws or 6 or 11. The sales rep always tells me they can only do whats on the slip. Well i know competent reps that are able to get me as many draws as i need regardless of the designations that are on the slip...Whats the problem with the majority of the other reps?

R
Oct 11, 2016

7-Eleven - this company is the best for developer like me to enhance the skill sets.

I started as a junior software developer in this company. I worked for nearly an year and all of a sudden i was surprised to get a call from the HR team asking if i am willing to travel for a client project in UAE. It was unforgettable as i never thought i would come and stay in UAE for more than 3 months. A very good company for People who want to work in the windows server side deployment.

J
Sep 30, 2016

7-Eleven - store staff

Highly unprofessional staff do not understand basic English and speak in some foreign Asian language among themselves especially when teenagers and ladies around. Store staff is either outside the...

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