will not apply payment
On april 7, 2009 I received a letter by certified mail from wells fargo home mortgage, (address on letter - wells fargo home mortgage - p. o. box 9039 temecula, ca [protected].) we are aware that we were a month behind on our mortgage (or should I say partial payment behind.) the letter stated that we were in default and that if we did not pay the total amount listed in the letter by may 5, 2009 they will accelerate the loan, and start the foreclosure process. the amount listed was $2, 251.39 this amount broken down was — $341.00 (the remainder of the payment for march - $600.00 had already been paid) $907.54 for the month of april (stated due within the next 30 days) and $907.53 (for the month of may - not due yet!) $95.00 tacked on for ("other charges" - not disclosed what the charges are for - just "other charges." best guess this is a fee for their supposed drive by inspection of the property, nobody ever comes to the door, or leaves anything saying they were here, or drove by, if you call customer service, and confront them about it they just say they "drove by" and tack on a fee for it.) we had already paid the $600.00 of our $907.53 payment for march, on april 3, 2009 - due too economy and decreased hours at work. this payment was immediately taken by wells fargo home mtg. and but not put towards the payment of the mortgage, but instead set aside in a "suspense account." on april 10, 2009 we paid the remainder of the march 2009 payment, in the amount of $342.00 (this included remainder due and late fee, the money was drawn from our checking account by a teller at a branch wf bank, and the payment made to the mortgage account immediately by the same teller.) wells fargo home mtg. again accepted this payment as well, but immediately put into the same suspense account - and did not! apply the total amount to our mortgage for payment for the month of march which would have only made us owing for the month of april which is now currently due, and will be paid within the month. instead they are putting the payment in the "suspense account" - not applying it to the payment, and stating that we are still in default and if the total amount is not paid balance being $1, 309.39 by may 5, 2009. they will accelerate the note and start foreclosure process. I find it hard to believe they can intentionally hold these funds not apply them to the mortgage, and then serve you with foreclosure papers for default or nonpayment. something seriously needs to be done about this company,. I don't believe they are there for the consumer, but only for themselves, and don't care who they step on or what they do. I truthfully feel there needs to be a class action lawsuit against this company for deceitful practices, so that the 1000's of others like myself and everyone on here, that have the same problem with wells fargo home mortgage can see something done about it, and stop them. I feel wells fargo home mortgage calls in excess as well when they call my home, they call 3, 4, 5, 6 times a day, call during hours that I am at work, nobody is here! and do not! leave a message. 1 phone call is plenty, and leave a message for pete sakes!
The complaint has been investigated and resolved to the customer’s satisfaction.
7 month ordeal
Unbelievable incompetance and lack of basic human descency. In Setpember of last year I made a payment over the phone. I have had this account for several years, never late. I had changed my bank account the payment would come out of. I gave the Wells Fargo employee the new account info but he submitted the payment through my closed account. It was of course returned. I get a letter telling me to rectify the situation by a certain date or they would increase my interest rate. I called immediately, they already increased my interest rate of 11.75% to 19%, the letter lied. So a very nice lady reversed the late fee and the bounced check fee and gave me her word that she would get the interst rate reversed.
The next month I get the statement, the interest rate has not been corrected. I call. I am promised it will be fixed.
The next month...
The next month...
The next month I speak to a supervisor, we'll fix that he says...
The next month...
And than again...
Guess what?...
Now it's April of 2009. The Supervisor did not do what he promised and now there is a new Supervisor. I find this out when The old supervisor does not return my call. He still had a voicemail and I believe it is still his. He still works there. Anyway I call the nice lady, she hooks me up with her new Supervisor, who does not return my several calls. I call her a couple more times as the supervisor will not call me back. Still no call and now the nice lady has vanished. Her extension has been changed and when I call she is "unavialble", and she no longer has a voicemail. The newest customer service (that's a joke) person says that the new supervisor called me and I hung up on him? Apparently there's a notation in the computer. Absurd and an out and out lie.
And until now, I remained calm and respectful and patient.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am also a victim of Wells Fargo customer service. I asked them to close an acct I cosigned for son I could pay on it without my son using it again. They called me 3-5x qd and acted like my request was just a cop out not to pay .
I was treated very rudely like I was a [censor], threatened with legal fees.
I sent them 3 letters which they have online and talked to them 5x.They did not bother to tell me the acct was closed until I told them I was going to file a complaint against them . It took almost 4 mos ? I think they train people to be stupid and rude so that they can get away with costly errors on their part. They earned 300.00 in interest by witholding that information . Most people dont know how to complain. My complaint already cost them about 150.00.
horrible company
I really feel like after reading these posts that we need to do something about the way that wells fargo handles business (at least in the auto finance department - I have great customer service with their mortgage department & personal banking) anyway.in the last year, my fiance and I hit a very rough patch with the purchase of a new home & then not too shortly after, we both were laid off. unfortunately, our car payments got a little behind.
We immediately called to let them know what happened and they said that they would be willing to work with us to make sure we stayed a float. i've never felt so insulted by a company in my life. they did nothing to help us except tell us that signing up for their insurance would lower our car payment - their car insurance is $150 more than we pay now. so we said no. ever since then, we've been trying to make the payments as best as we can.in the last 6 months now, we've received over 364 calls from them. with every call, the person gets a little more rude.
We set ourselves up on payment plans and was told the calls would stop... they didn't. yesterday (4/12) was easter sunday - guess who called my home 9 times?! they started to call my fiances new place of employment so many times that they threatened to fire him. we told wells fargo to stop and the calls did not stop. they ended up having to change his phone # at work. I asked to speak with a manager after we made 3 months worth of payments in one month and the calls still continued... I was told the manager would do nothing to help me because we were 'irresponsible and immature.'
From day 1 - the first day I had lost my job - we made sure to call them to let them know our income was going to change. we tried our best to stay on top of our bills even with both of us laid off for a short time and stay in communication with wf auto finance and they still continue to use threats and call us liars. we were told we were 3 months behind, so we paid the 3 months as soon as we both got paid from our new jobs in one lump sum plus the payment for that month that was due... according to the calculations we've been keeping, we've paid more than we were supposed to... yet the calls still continue... every hour, every day... with threats & demands for money.
They keep no record of any past conversations - just a heads up. you could call 3 times in one day to this department and they would have no record. make sure you keep track of every conversation you have with this company and every payment you make. they are a horrible, horrible department.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have never seen such incompetence in a huge company such as WFAF-The customer service is awful to put it nicely. I have tried to get in touch with customer service on multiple occasions and no one seems to know what the F they are doing. I get passed from one department to another and I am tired of it. I can spend 45 minutes. I call one # and the lady tells me I need to call the # I just called. She says that there must be an overflow of calls and I got automatically transfered to her. So I ask if anyone there has a clue because I've called that # many times and it always seems to be a problem. Then when I ask her if I can speak to someone in charge she says she can't help me, I have to call the lease department. I just called and I got her I explained for the 100th time. The whole experience over the last few years is why the our economy is in the toilet. Beacause these people shouldn't be allowed to answer phones since they obviously don't know what's going on. WFAF should never be allowed to service anyone or anything. It's amazing that they are still in business.
Please join me in calling Wells Fargo Auto and tell them how HORRIBLY they treat every day hard working Americans who are a month or two behind on their car payments. They threaten, harrass, tape and corner people into submission and have zero accountability. Furthermore, Wells Fargo Auto Finance is part of Wells Fargo Bank in SF CA who took MILLIONS of American TAX PAYER money to fund and sustain their business as many of us and our friends lost jobs and income in this recession.
You can VENT your feelings by calling them at these numbers:
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
These are active as of Feb 19, 2010. Wells Fargo Auto Finance seems to be in the business of shucking and jiving, ie.. you call one of these numbers, they 'record' you, and send you on to another number. It's all about getting around a 60 minutes moment. I ask anyone reading this to call, and ask them about their business practices. Ask them about the MILLIONS they've taken from us, the US taxpayer and ask them why the continue to harrass and harm the hard working or willing hard working American they call all day every day!
Let's show Wells Fargo Auto Finance who we are!
You are absalutely right about the rude behavior of this financial section, after misrepresenting and flat out lying to people trying to perchase a nice afordible home for thier family, they abruptly caused a financial disaster that caused good people to loose thier jobs, homes and more, then they tryed to do it again and the gov. had to place an oversight commity (watch dog) to keep an eye on them, and after all that wells fargo have the gall to phone people up and ask for payments on time, when they were one of the top financial banks that caused good unsuspecting people to loose thier good jobs in the first place.I'm sure GOD will make them answer for thier evil greedy deeds on that day of judgement.
the united states should start giving tests on people before they get loans, or even allowed to live in this world, too many dumb people going around, especially you, you people that write all this stuff need to get a education, you have no idea what your talking about, most of the things you discuss in your post are done by MANY finance companies, banks helped build the US...sure they can be a ripoff..but what isnt these days
I should have done my research! I recently refi my auto. Within a day the phones calls came in. First they needed my last two years of w2s at which I declined and asked why? I then called the corporate division of Wells Fargo Auto Finance and talked with a loan proccessor and he told me that they need that to sell other products of Wells Fargo products. I had already declined to sell or have my info sold within their company.
One week later and several phones calls and messages. The local branch that payed off the orignal loan calls and needs me to have the w2s. I explained that the loan had closed. I asked him why he needed this since it was already approved and had closed. He said he did not need it for him personally, but underwriting needed this. Why can't these guys understand this?
I will tell friends and family not to do business with Wells Fargo.
loan modification bs
We have been trying since November to keep our home from being foreclosed. I have spent hours on the phone getting the runaround from employee to employee who know little or nothing about our account. It is BS to have to call the 800 number and never get the same person!!! AGGRAVATING!!! No one at the local branch can help me! I was told in November to...
Read full review of Wells Fargo and 128 commentsrefusal to refinance
I had purchased a condo in January 2008 at an interest rate of 5.875%. My original mortage company had sold the mortage to Wells Fargo, and they have been servicing it for about 6 months now. Last month, I responded to an ad that Wells Fargo ran for a NO FEE refinance, that would bring my rate down to 5.25%. I thought, this is a no brainer, especially since Wells Fargo already has my loan in their possession. Well, after dealing with an appraiser who came to my place, and several customer service people over the phone, I was told that my property did not qualify for this program and I was declined - apparently too many units are still outstanding, and you need to be over 50% sold! Needless to say, I was furious! After all, Wells Fargo already picked up my loan and is servicing it, and I have great credit and financial background!
No wonder why Wells Fargo had a record quarter!
Obama - I hope you are watching! Another example of the consumer getting screwed...
Vegas - I am sorry to hear about your situation. I can feel your pain, and with new legislation and wage garnishment, the sinking and frustrating feeling that you are stuck in your property only adds to the pain. I get furious when I see the quarterly financial performance of companies like Wells Fargo, and such. Our government got us into this mess with relaxing the guidelines for financial institutions, who essentially were able to approve every mortgage under the sun back in the 90s through Freddie and Fannie. They lived with the risk of approving risky mortgages, and now good citizens like you and I are paying for it. This bailout was aimed at the wrong people. Instead of helping good homeowners, it helped big business. Great if you happened to buy stock in one of these companies, but it nowhere helps the average homeowner. Yes, Wells Fargo will cite 1-2 case studies where it helped people, but these are the vast minority. My biggest gripe is don't promote something if you can't deliver on it. It only adds to the frustration we are all feeling. And Mr. Obama, where is this change you are talking about? Honestly, I don't see it.
And yes, I agree, our country is in a sad state of affairs. Pretty soon, we will be the minority, with first and second generation immigrants from third world countries making up the majority. Let me know how you make out on your new country search! Keep your head up!
I find myself in the same situation as of today. Wells Fargo is refusing to refinance my home because the value is too low compared to what I owe. The reason the value is low is because of all the foreclosures and short sales in my area in the past year. The banks created the housing bubble, refuse to renegotiate ARMs when they come due, people have to walk away from their investment, the property values are lower, and then the banks refuse to refinance people like me with excellent credit, excellent job, I have never failed to pay a loan in over 40 years, and now I have no alternative but to walk away from my home as well and lose all the money I invested in the property. When my current ARM expires, the bank can raise my interest rate up to 10% and up to 5% each year thereafter, which I am sure they will do right away.
The worst thing is that I don’t even know who to turn to get advise on this issue. I have a good job, but if I walk away from the house, the bank would be able to attach my wages, which means I am probably going to have to quit my job to avoid letting them get anything. Of course this means my credit will be completely shot after spending 43 years with a spotless record. I am seriously considering moving to another country as I am absolutely sickened by what the government allowed to happen in this country that hurts decent citizens like me.
What is a responsible person to do? I feel completely powerless.
Mad as Hell in Las Vegas
I was recently denied the Wells Fargo Three-Step Refinancing. At the beginning everything looked good, excellent credit never missed a payment etc. So why was I denied, the under writers have a clause ‘if you changed jobs within the last 6 months’. In my defense I did not change jobs I was laid off from a job after 8 ½ years of service. Because your government allows companies to outsource American jobs overseas and WF you probably do as well. Yes my job was outsourced to INDIA for cheaper labor. By the way ### to congress concerning this issue! Again I never missed a payment because I saved money for emergencies but my job status denied me? I lost my job in May 2009 and started working new job August. So this really pisses me off WF that my job status has anything to do with refinancing my home. I never missed or was late on payments beginning 2001!
fha rehab loan application
Sorry to hear about your experience. I also warn everyone NOT to deal with STEVE TANDY/Wells Fargo Garden City, NY. He is the most unethical and [censored] mortgage loan officer I've ever met. January 2009, we approached Steve with the hopes of renovating our house and availing of the REHAB loan (the only loan I know of that is primarily based on the future...
Read full review of Wells Fargo and 2 commentshigh interest rates
I had refinanced my 2006 Honda accord through Wells Fargo when I should have left it the way it was.I thought it would save me money because they paid the loan off which was 6 %, and they gave me extra money to do what I needed with since I had just purchased a new home and could stand for some cash. Unfortunately I fell for it and was left with a 15.99% interest rate that at this rate I will never payoff ! I wish the government will step in on this because WFA are getting over and no one is helping us consumers. something should seriously be done about this. I tried to trade in my car and because it was appraised at 14, 000, and I still owed 26, 000 on it thanks to the outrageous interest, I was unable to get financed because I am so upside down.
The complaint has been investigated and resolved to the customer’s satisfaction.
do not refi your home wtih wells fargo home mortgage
Got Ripped Off!
Lies from Sales Reps & Processing & Servicing!
Poor Customer Service throughout the Loan Process at Wells Fargo Home Mortgage!
Don't Use Their Services, No Cost Refi is a Lie at WFHM!
Wells Fargo Does Not Represent Any Quality or Ethics in Banking!
Please Tell Everyone You Know About This, maybe they can save their home and the pain of what happened to me :(
The complaint has been investigated and resolved to the customer’s satisfaction.
They did the 3 step with us. After signing the contract, we paid our first payment. Two weeks later, they changed the payment to be the same amount we were paying, and MORE . Please do NOT refinance with this company. They have inexperienced personnel. They did this, and now we can not do remodification. So they screwed us horribly. In my opinion, and apparently others on this board, They are a greedy, money hungry, banking establishment ripping us Americans off, one at a time. They are not helping people in this depression. They are making it worse. Survival, I guess. But only on their part. 23 years of excellent homeownership down the drain.
This company is a fraud. This company should be torn down. They are nothing short of parasites and leaches. One and half years of trying loan mod and heard every possible excuse from them. The top management of this company should rot in hell.
We tried to refinance our house with our Wells Fargo loan, they had sent some paperwork 6 months prior and we followed their instructions to a "T". Sent in the appraisal (which was stated on the paperwork could be our own, $300) and fee ($185) to them, only to receive statement that their policies have changed, and that they cannot refinance our loan. I fought it all the way to the loan police (I cannot remember which agency that was) only to have Wells Fargo tell us it is not their responsibility to inform us of policy changes! Bull! These are the same people who wanted to charge $25 to close out a checking account with $7.oo in it. (huh?)
We went quickly down the road to our credit union and got a better rate with them for our home than what we would have gotten with Wells Fargo anyhow. Their customer service is horrible, and their ethics are worse. They are too big for their britches and I have NEVER walked into a branch and seen people HAPPY with their jobs...
I personally will take a smaller local bank over one of the big guys ANY day!
They are many companies that are legitimate and can help homeowners stop foreclosure and keep their homes.
Mortgage Assistance Group is one of those companies that holds an "A" rating with the BBB and has help over 500 homeowners keep their homes.
They give a discount to the homeowners who have been scammed and treat each client with respect and dignity.
You can reach them at [protected] and at www.mag-az.com.
Thanks and good luck,
Randy D.
P.S. If you know someowner they can help, They will pay a $100 referral!
I have to add that the following is my experience to:
Lies from Sales Reps & Processing & Servicing!
Poor Customer Service throughout the Loan Process at Wells Fargo Home Mortgage!
Don't Use Their Services, No Cost Refi is a Lie at WFHM!
Wells Fargo Does Not Represent Any Quality or Ethics in Banking!
I also have to add that the appraiser also lowballed my property too. After comparing the properties in the area values he then went to say that because the area has been declining, he went on to drop my value another 15% from the average resent resale values in the area for similar homes. I asked a friend at the bank and he said he had heard the bank is using appraisers doing just that. How is this ethical to appraise based on something that has not happened? Wells Fargo has sunk to the lowest levels of service and ethics.
When I went in for a refinance on a 9% to take it down to 5% I was told because the loan was 15 years old, this would really cost me more money and suggested I stay at 9% for the next 10 years. Don't trust Wells Fargo --- either they have a lot of dumb people (but if you notice, everyone will say they are the manager when you call in asking for one) or they are about as unethical of a financial institution as they come.
Agree! Don't refinance with Wells Fargo! They are a mess and not truthful. Service is terrible and it does not matter if you have an 800 score or a million dollars in the bank. These Wells Fargo service stinks!
had my name on house for 40 years.refinced 10 times to build on house. told my husband it would be lower fince if he left my name offbut i would be on title. i now cant get any credit at all, no equaty, no credit. iam distroyed. this a practise of theres . they tried to do it to others.be real carefull
Tell me what happened with your deal. I'm going through this now. Their appraiser lowballed the value of my home so I can't get the better rate. She gave me $0 value for a $41, 000 solar system. If the appraiser would have given at least a $10, 000 value to the solar system, we could've done the loan at the lower rate. Service with WF has been terrible. I get different info from different people everytime I call them. This is no easy 3 step process. I think I'm ready to tell them to stick it and file a complaint with OREA for inaccurate value conclusion against their incompetent appraiser.
loan modification hell
I have been trying for a loan mod. for 8 months. Still have nothing to show for it. They have lost my paperwork found my paperwork. Taken 2 unauthorized check drafts . Denied my loan mod. claiming i have a 1000 doller surplus each month. My financial worksheet clearly shows a deficit. They have closed my request, refused payments because im in middle of...
Read full review of Wells Fargo and 27 commentsovercharged
I was so fed up with Wells Fargo and their strange overdraft fees I began searching online for others who may have had the same situation as me. I was surprised to see how many people were complaining and relieved because I know I am not overdrawing my account and just crazy. I have had overdraft fees when my account goes low and then purchases keep moving...
Read full review of Wells Fargo and 36 commentsrepo man rammed into me & my suv then ran into mysister with his car: then states he is the repo man!
On Saturday 03/28/2009 approx. around 5:00 p.m. and 5:30 p.m.
I just came back from the Maplewood library using their Wi-Fi to log on to school and complete assignments where the time and date will verify this in which my sister and I were parked in her van with my 5-month-old daughter. When I finished my sister parked in her van outside across the street on Trailwood Street and faced westbound. We talked in her van for about 10 – 15 minutes outside my home across the street. We saw a man in a white car, which had parked four townhomes away from my home; he faced Eastbound on Trailwood Street. I mentioned to my sister that it looked liked he was staring at us in her van. I saw him speak to a resident whose house he had parked directly in front of, so assumed that they knew each other. The whole time while we were at the library my SUV was parked in front of my home, in front of my daughter’s window facing Eastbound, in my parking spot facing Ashley furniture.
After we finish talking about our plans for the night, I then walked to my SUV got out a couple of CD’s to give to my sister then walked back to my house to change my clothes, bring my daughters stuff back to my sister van outside. I then walk over to my SUV got ready to park in the garage since I was not coming home for the night or very late, to go bowling dropping my daughter off at my mother’s house and Shavonne leaving her van parked in my spot since someone from her work was picking us up.
I then get into my SUV and start to do As I a U-turn, I then noticed that the guy in the white car has pulled up right next to my car, so did a friendly wave of “I’m sorry” and moved up to allow him to pass.
I looked over my left shoulder to see if he had enough room to get through, I am doing this, he passes and then drives around and hits his car into the back of my SUV which makes me hit my head on the window.
He strikes the back of the SUV for a second time. I am thinking I have no idea who this is and “never” saw him before or knows what he wants. So I drive onto the curb and onto the grass and he then follows and hits the SUV for a third time. I then start to panic since all of my belongings are in the van with my sister, including my purse with my cell phone so completely stop the SUV hoping someone calls the police as he is doing this. As he hit me, there is actually a teal car full of people, who was behind his car when he struck the SUV. As I stop driving, the guy pulls to the front of my SUV and his car and my sister jumps out the van and goes between the middle of our vehicles since we both have stopped and she starts screaming, “Why are you ramming into my sister?” The man in the car does not say anything still.
My sister then tells me she is calling the police and for me to do another U-turn turning around again to head towards Ashley Furniture go into the garage for safety until the police arrive. As I do this, in the meantime he hits her body with his car in the attempt to follow me, which I did not witness.
As I’m going around the whole complex I looked in my mirrors and seen his car flying down the street doing approx. 40 mph in attempt to catch up with me since I had a head start.
I come to the end of Trailwood and trying to make it towards the garage reasonably but knowing there is kids around I just stop and think of what to do. He then rams my SUV for a fourth time from the back. At that time, my sister meets us again at the dead-end of Trailwood opposite from Ashley Furniture. There is another witness who is jogging and a call for help but she states she doesn’t have a phone as she is saying this the guy then rams me for the fifth time and then one last time cornering me in and trapping me so I couldn’t leave.
At that time, my sister had driven to where we were and asked again “what do you want?” he finally rolled down the window and stated, “I’m the repo. guy, you know who I am!”.
I then confirm his answer by saying “you’re the repo guy? Why didn’t you say that in the first place and I never saw you before and when I came to and from my SUV earlier why didn’t he identify yourself then?
My sister then screams you rammed into my sister and you physically hit me with your car and you left the scene of the accident twice; “don’t move the police are on their way”.
The guy’s response to me was “give me the keys to the vehicle”.
I then told the guy “I’m not going anywhere I just need to get my daughters stroller out of the truck and a few garage bags. The guy stills doesn’t let me leave but demands the keys still. I then ask the guy if the woman that was in his car if she can come with me since he didn’t believe that I was going to return outside with the SUV. He finally agrees to this and she enters my SUV and backs up his car so I can drive again.
While the woman was in my car I asked her why didn’t they identify themselves when they saw me go into my SUV, walk back to my sisters vehicle, then enter my house where I spent about 15 minutes changing my whole attire inside. Then walking outside to give my sister my daughters belongings then go back into my SUV doing a full u-turn in the “same” direction facing Ashley Furniture on Trailwood and why did they park so far away and didn’t knock on the door when they knew I was the owner of the SUV demanding the keys back.
The woman’s response was “the bank tried getting a hold of me and my family wouldn’t answer the phone when they called”. She also stated that they were looking for me since January 2009. I started crying saying this is insane and told her that she had obviously has my address and I park my car outside all the time they could of just towed it rather then put so many lives in danger just to get the SUV back just to get paid a couple hundred of dollars even if that”. She had no response but a simple shoulder shrug.
When I drove up to the underground garage, which the entrance is the same as the exit, he follows which he isn’t supposed to do since I signed a contract agreeing that no one who isn’t on my lease is authorized to enter not even my own visitors. When I got to my stall, the guy then corners me in where I couldn’t back out or barely get in and out of the vehicle since I was parked slanted. I managed to wiggle out, went to the back of the truck, and started unloading the SUV putting my belongings on the outside of my stall.
At that time, the guy gets out of his vehicle and demanded the keys still and my sister starts to shout for me not to give him the keys until the police arrives. When I went to the vehicle, the woman followed me but went to the passenger side of the door and I was at the driver’s side. I reached over, still standing outside of the SUV, I put my hand on my keys trying to get it out that’s when the lady put her hands on top of mine trying to take them from me which contained all of my keys that were on my keychain including my house keys. This is the “only” time we refused to give back the keys since I did not want them to drive off with the SUV “until the police arrived”. Therefore, if they did, we would not have any solid evidence.
My sister then runs over to my side trying to get the keys too and the guy tries pulling it from the passenger side. Therefore, we all playing tug of war with my keys in which the woman and the guy actually break off the keychain leaving the SUV’s keys in the ignition and the key dropped somewhere on the floor. The guy holds my keychain and states that he isn’t giving it back until he receives the SUV key. Crying even more I show him my hand in which my left hand was slightly puffy and my right hand, wedding finger was dripping blood from a torn/cracked fingernail and a little cut that I received while trying to get my keys back.
Then the police comes arrive and takes down "not even half of the story" they write in the report!
The complaint has been investigated and resolved to the customer’s satisfaction.
misleading statements
During the first week of January in 2009 I started the process of refinancing my home loan. By 1/10/09, I provided all the requested documentation t0 secure the loan. The loan was funded on 3/27. Amazingly the loan officer did not need a single piece of additional information. Communication from my mortgage specialist was poor. I often found that I needed...
Read full review of Wells Fargo and 2 commentsharassing phone calls despite payments
I've had a loan with Wells Fargo for my car since 2003 and it's just about to be paid off. I've been pretty much on time with my payments. Sure a couple of them ran a little late, but never more than 30 days past due. I sent a request for the payoff amount a couple of months ago to see what I owed. And the next bill showed I owed about $2, 400, which was the payoff amount. I paid my normal amount of $540. Then the phone calls started. I asked them why they're calling me because I paid my bill, and they said "you still owe us $1800" because that is the final payment. I told them I couldn't pay that and I'd pay my $540 like normal the next couple of months with the final one being in June. They said that'd be fine.
A couple of days later, they're calling again. I ask them why, since I've talked to them about this already, and after being on hold for 1/2 for the guy to "research my account" they said that's fine, though I might still get phone calls since it's not the final payment.
But then I get phone calls like last night where the person, talking in a very demeaning tone says "Sir your payment is 8 days past due, we need the payment now or we will repossess your car". I'm like "excuse me?' and I tell them what's going on. And they said they can't do that because I ran late a few times a couple of years ago.
They have the worst customer service and are borderline harassing, calling after 9pm. If you get a car loan, just make sure it's not from Wells Fargo, because they are the worst.
The complaint has been investigated and resolved to the customer’s satisfaction.
It is true, Wells Fargo, and their "auto-call" system is a bit out of control. Which is why I gave them one of 5 numbers that I have with a one ring "auto-answer" that is never answered or checked. When I want to talk to them I call them. I don't really expect much from them other than bad manners, wrong answers and an attitude that you would dare keep asking questions until you got a satisfactory answer.
Early in my loan I was in a very tough economic position and had to extend a couple of months on my contract. The loan "maturity date" has now come due, however, I didn't realize it. I asked a customer service representative why their websight due date never changed when I paid the full amount that it indicated that I owed. She said that I owed the full amount, I said not according to the websight, it said I only owed the regular monthly charge. She said that "her computer" says I owe it all, I asked does that mean that WF kept two separate books, one online for the customer, and the other offline that the customer was not authorized to see? (Why did I ask that?) She checked with her supervisor (so she said) and they reportedly told her to tell me to "ignore what I saw online". I notified our state department of insurance, securities and banking asking them if this is appropriate and legal, of course, they said that it was not and that what is online, legally, is what the company must go by with electronic transactions NOT what is on their internal computers that customers do not have access to.
I was advised to continue to make my payments, and because now I know the maturity date has come, to pay off the loan as soon as possible. However, I was also asked to copy WF's online screen shot each month after I made a payment and it was posted, so as to verify that once the full monthly payment requested was paid, only a regular monthly payment was thereafter requested again, and not the full amount due. I was told that this is an illegal practice that is misleading to consumers. It may not help me, but I have done what they've asked so perhaps it will help someone else. If it is happening to you, I suggest you contact your state banking regulator or Attorney General and report it.
As I will be done paying my vehicle off in the next 2 weeks, I won't be able to provide the regulators much more data.
I've worked for an auto finance company myself before, so I know what these representatives are up against. However, when they speak in absolutes about things that they are unsure of, and in fact are often wrong about, they do a disservice to themselves, but also WF and their consumer market. It is an experience I will never forget and will gladly share with all of my friends and co-workers. It is the first and last time I will do business with WF. For a company that accepted corporate welfare from the American taxpayer, they have a miserable way of showing their gratitude.
fraud and cheating
Historically I pay amounts of $10.00 to $30.00 over my minimum monthly payment. last month wells fargo auto finance only charged me the amount of my minimum monthly payment minus the amount I have paid over my minimum... when I questioned why they did this, they would not give me a straight answer... instead, they chose not to pay interest on the amount that they received in excess of the minimum and my principle remains unchanged... I have never experienced this w/ any other auto finance loan in my life (and I have had more than just a few in my lifetime)... my recommendation is to never use this company again for any type of financial service...
The complaint has been investigated and resolved to the customer’s satisfaction.
We got behind on Mortgage due to employment change last January 2008, by February I knew we had to do something it was closing in on February due payment. I called Wells Fargo Home Mortgage and did everything they asked of me, got a hardship letter, explained the whole situation 5 different times, needless to say I was told that on my credit report the Jan. and Feb would be reported late.
Well I completed this agreement in March of 2009... I have been getting calls non-stop for other charges that in-cured since this agreement was made, but never on the monthly statement. I also found out a week ago when trying to obtain a new mortgage with another company that they have reported us late rolling for the last 14 months because they put you money being paid toward the last month due. Even though the way it was explained, those Jan & Feb 08 payments that I paid extra on my mortgage each month and on time where coming off at the end. So now both me and my husbands credit went down 200 points each, ruining our credit. Anyone else having these types of problems..
I have written letters sent them to the correspondence address in Des Moines, IA, still no reply, they also stated I was late on my payment in March when it was paid to Wells Fargo Bank on the 13th and on the receipt it states it is credited on the 13th; and they are now calling me 3-5 times a day for the $32.69 late charge, The customer service reps and rude and think they can bully me into paying this, I stated NO, I have a receipt from Wells Fargo Bank stating it was paid and credited on the 13th and the late charge was put in on the 16th of March.. They really think we are stupid. Can anyone out there help me get this credit situation revised. Thanks!
Wells Fargo Bank sold this consumer a loan product rife with opportunities for fraud by the contractor and HUD consultant, yet it provides no warnings or instructions to help consumer prevent this; furthermore, it fails to accept responsibility for the payments made without the proper city inspections. Then it expects the homeower to cover (and repay) the money lost to fraud - as well as pay for the additional work now required but not included as part of the original loan because the HUD consultant failed to do his job.
WFHM began paying off on a HUD 203K loan from job specs never seen nor signed by the homeowner, which was required. Furthermore, it paid out on electrical and plumbing work without the requisite city inspections, and now all that work must be redone because none was done to code.
The Job Specs were wrong from the start, yet the bank did nothing to ensure they were accurate, and the bank's role (according to the loan documents) is to protect the construction project. In this case, the job specs that dictate the work to be done on the house did not agree with the contractor proposal (unbeknownst to the homeowner, the contractor and HUD consultant were conspiring to defraud her).
The job specs are supposed to agree with the contractor proposal; when they don't, it's the bank's responsiblity to ensure they do. In this case, when the homeowner alerted the bank that they didn't (contractor began refusing to provide what was in his proposal, telling the homeowner he only had to provide what was on the 'job specs' and that his proposal was only a 'wish list'), the bank ignored her. Furthermore, when the bank finally did fax them to the homeowner (after the contractor was fired), it showed not only was the homeowner required to sign - but also to help prepare them. Additionally, right above where the homeowner signature is supposed to be is the statement about all section 1 items.
Almost all were excluded from the job. So now, with 2/3 of the money expended, nearly all the work must be redone - and there's additional work to be done because the HUD consultant did the work write up incorrectly from the start (the addition of the Section 1 items as well as a new roof).
I have made contacts with Senators and other legislators as well as with an attorney, which is costly. Meanwhile, my home has no kitchen (not one single appliance, countertop or cabinet); its electrical wiring is done backwards and in violation of even local electrical company codes; and I'm still waiting for the coldwater knob.
These ###s do me the same way, I send in extra money and tell them to take it off the principle amount and they just decrease the next payment amount, thats so they can squeeze every cent of interest out of you, without a doubt these are some sorry ###s, I make a point to go into a local office, and make my payment now, just so I can tell them how sorry they are, , I have found that even the people that work in these offices are ashamed of Wells Fargo, , This is a matter that warrants investigation by the government, this is a rip off! I have real good credit, and my payments have never been late, I tried to get them to reduce my Interest rate, and they would'nt do that either, Its the ### in charge, responsible for this practice..No, I don't have any respect for them!
decrease credit card limit
had wellsfargo credit card for over 25yrs, they just reduced credit limit from 22k to 14k, never had late payments, have great credit score, cd with good amount in wells fargo, but they said since i do not have a checking account with them that is one of the reasons I will be taking my money out of wells fargo and I want my portion of the bail out money that went to wells fargo BACK!
The complaint has been investigated and resolved to the customer’s satisfaction.
phone calls
every month since june 08 I have made a payment to wellsfargo autofinance, recently retired my payment date and date of payment differ. i owe about 5 months of payments and have asked several times to change my payment schedule to coincide with my monthly retirement. when the 10th of the month comes around when my payment is due, i start getting phone calls every day wondering where my next payment is .I tell them every time I only get paid on the first of the month and the payment is made then. How many times can a person get a phone call and not have any results with the payment. there is no way to contact anyone in charge, every time the person says they cannot connect me . HELP
The complaint has been investigated and resolved to the customer’s satisfaction.
For the last 2 to 3 months, my husband and I have been receiving phone calls from this company. The problem is that they are looking for a man named James. There is no one here by that name and they have been told repeatedly that they have a wrong number. Instead of apologizing and stopping the calls, they get aggressive and keep calling. I got another call this morning (before 9 am) on Saturday Jan. 15. I told her that she again had the wrong number. She screamed at me and told me to have a nice day. Are the women there stupid? Do they not know what 'wrong number' means? We would love to know how to stop this harrassment. Unfortunately, when you call the number back, all you get is a recording. I don't know anyone's extention and even if I did, they wouldn't understand my request anyway.
Change your due date!
loan denial for no reason!!
We submited information for a loan with our loan broker on Jan. 23-09 (today is March-17-09). trying to get in on the very low interest rates a few months ago. Mind you... we have no debt, no bad pay. Appriasal came in very low but was not a big deal since we have so much equity and was not taking much out at all.
I just received a call from our broker stating Wells Fargo denied our loan! They said since we were the only house on the block they could not find comps! Let me just say down the street from us they are selling crappy little condo (in an alley) for the high 500's. We were appraised with large lot (with enough room to build same size condo complex down the street) 2 houses for 350 (very low for our area) Wells Fargo lowered to 310! We were asking for a 200K loan! With money in the bank, no bad debt etc., etc., etc.
I thought we gave Wells and other bank our tax dollars so they can help get the economy going again by lending! Our laon is a no brainer and they held it up for months and denied it! Does that sound like a bank that is handling the bailout the way it was meant?
The complaint has been investigated and resolved to the customer’s satisfaction.
I had a similar experience about the same time with Wells Fargo. My home was at 85/20 debt to equity ratio as opposed to 80/20. Took them forever to tell me I was rejected. I called again since the Homeowner Affordability Act provides for refinancing of loans held by Freddie Mac if the home loan to equity ratio is a little bit outside of thr 80/20 ratio without having to pay PMI . Wells Fargo told me that they didn't think I qualified because I was not in danger of forclosure. I reminded them that the program consisted of two parts and it was the refinancing part that I wanted to apply for. I had verified that my mortgage was owned by Freddie Mac, my credit score is above 800, and I had no problems with income level, plus no debt other than mortgage, it was my primary residence. They wanted to push me into a traditional refinancing deal rather than honor the President's program. DON'T LET THESE COMPANIES PUSH YOU INTO A TRADITIONAL REFINANCING DEAL that will require PMI payment when you didn't pay PMI on your original loan. Freddie Mac requires that the refinancing for the program only be conducted by your current company, so if you have a Freddie Mac morgage, your out of luck unless you can get your company to move on the deal. Wish Fannie Mae owned my mortgage, they'll allow you to shop around and still get the benefits of the President's program. WELLS FARGO NEEDS TO GET ITS ACT TOGETHER, if it's not prepared to implement the second half of the President's program, just say so, don't refer me to a traditional refinancing where any benefit would be wiped out by the PMI requirement!
ripped off
we purchased a car at a dealer close out wells fargo wound up financing wells fargo bumped the interest rate up to 16.50% from 8.00% without discussing it with us, had we known it would have been a no deal, as soon as we found out about this, wells fargo was given the car back, , they tacked this on my credit file as a repo, , this all happened in 10 days! when I tried to resolve the issue, absolutely no cooperation, The secretary at the dealership signed my name on the contract in several spaces, as I would never have agreed to this, , I filed several complaints with the state to no avail, , , Wells Fargo are thieves, even the people that work for them are ashamed of them in the Austin area, , One person fighting these large businesses will get NO where, It's going to take multiple CLASS ACTION LAWSUITS to get anywhere.
my girlfriend is going through same problem as well . we do need 2 ban together and fight this company so others don't get the same idea and cause problems for people.my email address is efoster7199@yahoo.com contact when ever you guys are ready 2 take actions .count me in
won't give me assistance
My mom died on 2/21, and because of the expenses associated with her funeral, I was out of money before I was able to pay my February mortgage payment. March is bad too, and I knew I would not have enough funds to make a double payment (which I am sure most know Wells Fargo will NOT accept partial payments on missed payments at ALL). So I called them today to see what they could offer me. I did some searches online first and found their home owners assistance page, which listed several ways to make up missed payments. They included, paying PARTIALLY over several months on top of your regular payment, a loan modification which puts the missed payments at the end of the loan and a HUD loan for repayment of missed months. They also stated that their official home ownership assistance program would not be in effect until later this year and they would contact customers who qualified, do not call to find out if you qualify. I also got that message on the phone when I called.
So I called, hopeful that with the death of my mom they'd be able and willing to work with me. The lady I spoke too was nice enough and took down all my 'financial' information which proves that we are literally living paycheck to paycheck here. I told her how much I had spent on mom's funeral... which I didn't think was their business but whatever. I also explained that we are eating one meal a day and I haven't bought heating oil in 2 months because we can't afford it right now.
She typed in all my information and informed me that there were NO OPTIONS available to me for repayment. The only thing was to pay the two months NOW. To her credit, the woman taking the info also seemed rather shocked at this.
She said that she would 'notate' my account that I was going to pay March at the end of the month and then an extra quarter payment for the next 4 months to make up the missed account. She had to remind me though, that Wells Fargo can still foreclose on my house until its paid in full (no late payments ect).
I have already lost about $40K on this house since we bought it 4 years ago. We did not overspend... in fact our mortgage payment was much less then our rent when we moved in. The problem started when my husband was laid off last year, and his unemployment was denied. Aside from that, I was never late in all the 4 years they serviced our loan.
I have read that you must be 3 months behind before you are eligible for assistance. But Wells Fargo starts foreclosure after only 45 days (according to the letter they sent me last year) so how is anyone ever going to be eligible for assistance?
This is disheartening to say the least. I did not buy more house then I could afford (the house was only $119K), and I am trying so hard to keep my home. I know I will be laid off this year, because the company I work for is sending all its US jobs overseas. What is going to happen then to me and my home? If they won't help me over something like this... I doubt that they will help at any time.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have Wells Fargo too. I went through a divorce, a very bad one and I find myself stuck with a mortgage payment that I am having a lot of trouble paying. Wells Fargo also told me there was nothing they could do to help me. They all but laughed at me. I have been with them for 10 years and have always paid my mortgage on time. They are awful! They don't care about their customers, the only thing they worry about is the precious mortgage payment. I hope half of them lose their jobs and end up like us and find out how it feels. chill2008
will not be allowed to close on your mortgage if you don’t have insurance for your home. Home insurance covers your home against floods, fire, theft, or other problems. Unless you can afford to repair your home if it is damaged, it is usually a good idea to get insurance for your home. If your home is located within a zone that is known for having floods, federal laws may require you to have flood insurance.
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[url="www.ukmortgagecomparison.com" rel="dofollow"]Shared Ownership Mortgages [/url]
I AM VERY PLEASED WITH THE THOUGHT AND DON’T FEEL LIKE ADDING ANYTHING IN IT. IT A PERFECT POST.
============================
Jackson
http://www.loanmortgages.info
I have been given the run around by Wells Fargo for a year, still in my house, waiting for them to decide if they are going to help or not! Havent made a payment since last year and my husband was out of work for a year:(
Wells Fargo did the same to us! 8 months of dealing with loan modification process to be told we are to much in debt to lower our payments! Now that bought our loan during the auction and told us we will be evicted in 30 days! Wow and we were customers for 14 years
please do not give up just keep calling wells fargo [protected] in their loss mitigation dept. you can apply off line too at makinghomeaffordable.gov and fill out the rma packet with the 4506-t tax transcrpts send in your taxes w2 hl fw and proof of income and go in review once you get approved for a repy plan it only takes 30-90 days to get your new loan and only send in your docs if they call you or if it states in the notes and if you can get your processor name and number keep it! they are the ones that make your new loan any one else is just the mid person between you and your processor.
WOW... I am reading about this and I am in the same boat, given the same run around!
I have been with Wells Fargo since 2003 and now I am getting the same run around. I have never been late, actually I have been 1 month ahead most of the time I have been with them. I got a message from them yesterday telling me to call before 9pm, I called them back at 8:45pm. The new message I got was that they are only open until 8:30 now. I called back this morning and they answered the phone! I asked what the progress was on my account and they said to send in a financial worksheet and proof of income. I told her I have already done that 2 times and I am wondering if the paper work will go through this time? I was told that the imaging department can't read my proof of income. What?! I sent paper copies in the mail to them twice and they don't have a scanner that can make clear digital copies?! I asked how a huge conglomerate like Wells Fargo can't afford a decent scanner, and was told that each time the application gets "updated" that the new processor can request whatever they want. From one department to the next they have no communication and can not access the last person that handled the account according to the lady I talked to today. She said she was going to put all this in my "notes". I am very frustrated and feel that as good customers in the past we should be treated well instead of getting the run around each time we contact them about a program they started to "help" us.
My wife and I have been working with Wells Fargo since December of 08. Similar situation as everyone is going through. My wife was laid of from her job in December of 08 and right there was a $[protected] dollar a month loss of income. For me being a school teacher, It has been tough trying to live pay check to pay check. Wells fargo has been dragging their feet for 8 months, all they could offer us in 8 months is a 3 month forbearance of only $100 dollars off of our original mortgage, that doesn't even include our second. They would rather have people walk away, short sale or go bankrupt. They are not helping out the good people that have been outstanding clients up to this point. Work with the good people keep us in our homes, I guess they make so much money it doesn't matter what happens because they can take millions of dollars of loses but they could avoid that by just working with people and lower principle and interest because the person that comes in will get what the people that lost their home wanted. It is just not fare. I do not know how Wells Fargo employees sleep at night because I know I don't.
horrible service all around
Wells Fargo Auto Financial is the holder of the loan for my vehicle, purchased in October 2006 we have never missed or been late on a payment during the existence of our loan. We have auto payment set up through our bank using the account number and address to Philadelphia, PA for payments. We started receiving calls from them mid-February with no information on what was going on, I immediately checked our account and saw where the payments were still being sent via electronic payment from the bank and assumed the calls were simply marketing calls looking to re-finance since it was shortly after they aquired Wachovia and our payments have all been made, finally I spoke with them when they informed me that they had not received the last two payments. The collector who at first was very polite and helpful as we figured out that Wells Fargo Auto Financial had not only changed the mailing address for my vehicles payment but had also changed the account number for the payments. I am not wealthy and hold just enough money in my account to pay 1 extra payment for all my bills and was unable to give them both payments right there on the phone without speaking with my bank to retrieve the payments that have already been debited from my account, the collector suddenly changed his tone accusing me of being a deadbeat and telling me how he has already paid off his Mercedes, after explaining to him since intenet of payment is evident through my bank records and Wells Fargo had failed to advise me of this change I would contact them as soon as I could get the situation figured out with my bank, I got the address which he provided as a Las Vegas address and gave me my account number so I could get set up properly, at this time he told me this changed happened in 2007 a few moments later he told me it was 2006 than he told me it was 2005 (before the loan was originated). I got with my bank who stopped payments and coincidently had recieved the first payment back that day we corrected all the information and sent the 2 payments back out. 2 weeks later we started receiving calls again about the lack of payments. While speaking with a differrent collector it was determined that the first collector gave us the wrong address the account number was correct but the address was incorrect, this collector advised me she would note this and gave me the address in Las Angeles and did not harrass me about the payment stating that since the account number was correct the payment would be forwarded and we should be ok. I waited another week to see if payments were received, today I noticed my bank had credited my account and verified it was the payments sent out to the address incorrectly provided by Wells Fargo Auto Financial. I will be contacting a lawyer to see if there is anything I can do about the harrassment and lack of written notification from the lender. I recommend anyone who gets any type of loan from any Wells Fargo institute they look to move that loan to another lender or pay it off as quickly as possible as this company with all of its assets are perhaps the most unprofessional, unorganized and unrepentent for their clerical errors to good upstanding loan holders. Viva le' Revolution against Wells Fargo!
The complaint has been investigated and resolved to the customer’s satisfaction.
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I have 1/2 of my mortgage payment come out of my bank account on the 1st and the other half come out on the 15th. This way I do not have one big payment come out at once, but rather, spread it across my paychecks. Each month they place the funds received on the 15th into an "unapplied" status until the other half is received on the first, then they apply the total towards my monthly payment. I want to know the federal regulation that allows them to do this. They do not pay me interest, nor apply it towards my principal balance, until the 1st of the month. The only thing I can assume is that they do not want to apply the funds to my loan balance because to do so would result in me paying less interest overall, and pay off my mortgage more quickly. Any and every other creditor I have applies all payments immediately, and I thought this was required. Why is Wells Fargo an exception? I am thinking a class action lawsuit may be in order here.
I agree. I am current on my mortgage payments, but, while trying to do a modification, they placed my 2nd mortgage in default and marked it as charged off. Even though payments are made, they place them in 'suspense' and every month, i have to call and have the payments applied correctly. there definately needs to be a class action suite against them. Please call me if you know of anyone qualified to take the case. Ken/Dawn Schweiker [protected].
whats up with the all caps? Do we have to realise when the bank receives 5 checks against are account, 4 of the for $1 and one for $5 with only $5 in the account that the bank has to clear the checks in order of the $5 dollar one first so that they can bounce the other four? That is of course until a law is passed to protect the public against the moral-less act.
We have to realise that too? or not?
Wells Fargo is not the only only doing this! I am in the military and in November of 2008 the compnay I worked for closed down due to lack of bussiness. I joined the military to make sure my mortgage was paid, it was hard on my wife and kids due to the fact I was gone for 22 weeks but it paid the bills. When I was getting ready to come home from basic training in July 2009 I call Bank of America which is our mortgage holder to apply for a loan modification to lower our payment. They sent me an acceptance letter with the terms and agreement on it, it stated that my payments would be $657.00 starting October 1st 2009 and go up just a little by about 10 dollars on October 1st 2010 which was fine. On October 1st 2009 I made a payment for $675.00 and they stated that it was applied to my account. I then missed three payments because I was not working, but in March 2010 we got a income tax return for $10400.00, I immediately called Bank of America and spoke with a girl named Kimberly! I asked her how much did I need to pay to get my mortgage caught up and to pay one month ahead? She stated that I needed to pay $2, 660.00 and that would also pay me through April too as well! I paid the amount(check by phone) and I also got a confirmation number. At the end of March my wife calls me at work and states that we recieved a ACT91 notice in the mail. I called Bank of America and asked what had happened, they stated that after I made my payment on the 8th of March, 11 days later my home was put into foreclosure status on the 18th. I spent all of April calling Bank of America, I spoke with 21 supervisors and they all said the same thing "Sir we made a clerical error, We will correct it and contact you with in 24 hours!" But they never did! I hired an attorney in May (waste of time!) they were loan modificaation attorneys! I had already accumulated all the information that was needed to correct the issue, they needed to only contact Bank of America and have it resolved, but after I gave them all the monies that they wanted, they stopped calling and working on it! The new company that I was working for also closed down on October 1st 2010. They stated that because I was not working there was nothing they could do! They had from May 2010 to October 1st 2010 to resolve it. None of the monies since October 1st 2009 have not been applied to my mortgage account! They all have been put into a suspention account, now I owe over 12k and they are selling my house on January 3rd 2011 for sheriff's sell. I have wrote to two congress men about this and they start to investigate it and when they do Bank of America calls me and apologizes for the whole issue and say they are going to correct it, but never do!
I UNDERSTAND! AND I AGREE that something needs done ASAP!
I am still going through this. In 2008 I asked about aloan modification. We were bi-weekly but in danger of falling behind on our ARM at Wells Fargo. They tacked on a 95 fee. I called and complained and they removed it since I never filled out any paperwork for a loan modification because they turned me down before I ever sent in paperwork. Then in 2009 January we were running a little behind but never went beond 30 days. Then in April we finally got behind by 29 days on our March payment. They sent a certified letter with a 95 fee tacked on again. We paid everything totaling 4595 to pay one month ahead and make up for the last payment, interest late fee and that 95 fee. Again that 95 fee popped up this last month. We have been bi-weekly and perfect for 18 months. That 95 fee is a Broker Price Opinion. They do this when they intend to foreclose on a property. The Customer Service agents play like they dont know and noone can come up with an invoice or proof that anything was ever done. I am sending them a demand letter via certified mail along with a certified letter to the Attorney General for the State of Texas. I want that fee removed and I also told them to go down the road and try to foreclose on people that are actually behind...way behind. Like an investor who is trying to have a tax write-off for themselves not someone who lives there and tries to make payments on their Homestead. This is corruption at the HIGHEST level. They did not want to help when I was strugglinga nd now they are stealing when I am current. If anyone out there has the same problem with this so called 95 fee, please post a response to this. I am tired of their business practices. They need to be dealt with They have me in Loss Mitigation when I call in even though their computer shows me current with no lates. Scary
They are doing the same thing to us and someone we know. I am talking to a lawyer on Monday, who is already handling cases against Wells Fargo for the same thing.
I'm thinking 'CLASS ACTION LAWSUIT’
Way do they think they can get away with this?
I am going through some similar things with them also. I was issued a forbearance in November of last year. I was only two months behind. I started the forbearance in December and paid all the payments on time and has not missed a payment since. My husband and I both worked for a GM parts supplier. I was presented with a two weeks notice in November of 2008, I immediately called Wells Fargo, and asked them to modify my ARM. They informed me that they would get the loan modification done. I had to go for a month and a half without any income. I called them again and they told me that they could set me up on a forbearance . They sent my husband and I the paperwork to sign, when I read the $4, 000 balloon payment, I called them and said that I couldn't do the forbearance because I couldn't afford the balloon payment. Customer service rep. told me that the balloon payment would be pushed to the back of the loan, so we went ahead and sign and mailed it back. Made all payments every month, and when balloon payment was due made my monthly payment. Got a letter about 30 days letter saying that I didn't qualify for loan mod. and that I needed to send in the $4, 000. I immediately called them and asked why the balloon payment wasn't pushed to the end of the loan, and they told me because we didn't qualify for the loan mod. I expressed to them the rep. I talked to never told me that I had to be approved for the mod. in order for the balloon payments to be pushed back. I was on the phone for hours, reps. constantly telling me that I couldn't talk to anyone in loss mitigation, because they didn't want to deal with us anymore. I finally got in touch with a credit specialist working with Hope for Homeowners and she made a conference call to Wells Fargo. They talked with she and I and told me to resubmit a hardship, etc..
Trying to keep my home my husband and I sold some possessions . We made a payment to Wells Fargo on 7/7/09 of $3300. I later find out that they didn't apply the payment until 8/6/09, which put more behind because still wanted me to pay the $4000 balloon payment. I received my statement called them and asked about how they posted this payment and why didn't the extra $750 I sent didn't apply to my account. They said they had held all my money in a suspense account, and charged me and extra $98.92 for a foreclosure fee. I told them that I hadn't received any papers from a lawyer or them concerning them pursing foreclosure. Rep. then switched me over to collections, Collections refused to take charge off my account.I was them switched to another rep. was on the phone for over 2hours, without accomplishing any thing with them. I wish the government would do something about Wells Fargo and their abusive practices, and the rude customer service.
I would ask for a Complete lifetime payment history of your loan for your records and see if everything you have paid is shown on it. Make sure to keep all you receipts for payments. sounds like they are double billing you the 2400.00.
Request all promises in writing and make sure they received to loan modify requests.
Spring of 08, my daughter, son-in-law and 3 yr old granddaughter moved in with my wife and I due to him getting laid off from his job.
While he did odd jobs for cash and helped when he could while looking for a new job, it put my wife and I behind on our bills. Utilities went up, gas for vehicles used went up, groceries went up, etc., etc.
Contacted wells in Nov to arrange payment options to get back on track. Didn't hear back from them until Dec, when a lawyers office sent me a letter wanting me to let an appraiser into my home to appraise it's value for foreclosure sale. WHAT? I couldn't believe it!
I called the lawyer office and they wouldn't talk to me without authorization from wells. I called wells and they told me to call the lawyer and ask for a "reinstatement amount". In the meantime, I gave them my information for a "loan modification" program. The lawyers office said I need to pay wells $2400 to get reinstated. I did.
I called wells again to verify they had recieved the $2400 and they had. The guy then tells me that my payments would be suspended until the loan modification cleared, and that I wouldn't have to make a payment until May (this was in Jan). I still sent in payments.
In May, I authorized my bank to do electronic 'bill pay' to wells, 1/2 my monthly each two weeks. I recieved a letter from wells, my 'modification' letter, that said for me to pay $1900 in May, $972 a month for 6 months afterward! My monthly is only $554.
I called them back and told them I couldn't afford that, could they please put what was owed on the end of the loan and let me continue to make my $554 payments? They told me to resubmit another loan modification form, with all the same information as before, and they'd let me know in a couple of weeks. Didn't hear from them until July. Got a letter in the mail again from a lawyers office wanting me to let an appraisor in again. I called wells again. The lady told me to resubmit my hardship letter and all the other things AGAIN. Meanwhile, all the money I've sent in hasn't been applied to my loan, therefore, putting me further and further behind, and racking up more and more late charges and fees. Why won't they work with their customers? Wouldn't if cost them less to help them than to take their home and sell it in this market?
PLEASE HELP IF YOU KNOW HOW I CAN GET OUT OF THIS MESS!
The same thing happened to us! I made EVERY payment on-time from September 2006-January 2007. I didn't realize I was shorting the payment by $20.00. They accepted all the payments I made and placed them in a "Suspense Account" (Unapplied Account). We ended up in a HUGE MESS! Thanks for your comment. I thought we were the only ones!