24-7 Ride review: Did not fulfill paid commitment of ride service. Did not refund prepaid fee for service

I never write reviews, but this experience has made my exception rule. We prepaid for a pick up at LAX 2 weeks in advance. Upon landing at LAX I received a text that they were not going to honor their commitment and left us stranded curbside with luggage in hand looking for a ride. Not knowing anything about LAX transportation, I attempted to call them a dozen times hoping they could at least give us guidance on how to get a ride to Orange County. They never answered my calls, even after letting it ring for 15 minutes. I still wouldn't have wasted my time with a review except this morning, 3 weeks after the incident, I checked my credit card statement and still have not received a return of funds. Now I had to spend more time with the credit card company filing a dispute and sending documentation of the issue. What a waste of time.

We finally found our way off site to where Uber and Lyft drivers were staged and received a ride home from the best Lyft driver we have ever had- And it was the same price we paid 24-7 Ride!

Do yourself a favor and try Uber, Lyft, or any other alternative, but don't give this company your business.