The complaint has been investigated and
resolved to the customer's satisfactionResolved 21st Mortgage — they need to be shut down
resolved to the customer's satisfaction
If anyone can help it would be great. I have had to request (it took 2 yrs for them to comply) in writing that 21st Mortgage stop contacting me via telephone as they were calling and hanging up numerous times in a day; calling people that lived around me and told them about my situation; I have been called names; I have been told I need to look around my house for things I can sell to pay them; they have shown up at my home. Now instead of phone calls I get 2-4 letters each time they write me. I have found out that my mortgage is not a mortgage and that 21st can, apparently, do all of these things with no recourse. I have complained about them to the Better Business Bureau (they will not accept a complaint), NYS Attorney General, local Housing Council - all to no avail. I need help dealing with these monsters. They continually lie (i.e. "We don't send out account statements because we are a green company"; i.e. "We don't have supervisors"). I have been told that "We don't know how our foreclosure process works as we don't actually house mortgages - these are simple interest rate loans." I also began my loan through Chase & was sold to 21st Mortgage. This is the absolute worst company to take a loan from (or get sold to). If anyone out there is considering a loan through 21st Mortgage (or any of their affiliates) DO NOT DO IT!!! Please if anyone knows how to start a lawsuit, or any way to get the loan away from 21st, please post. I am not a "loser" or "irresponsible", I am the average American Citizen who has been slowly losing everything as I watch my annual pay decrease.