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Zynex Medical reviews first appeared on Complaints Board on Nov 21, 2008. The latest review Billing fraud was posted on Sep 7, 2021. The latest complaint Tens Unit was resolved on Jun 18, 2021. Zynex Medical has an average consumer rating of 2 stars from 16 reviews. Zynex Medical has resolved 3 complaints.

Zynex Medical Customer Service Contacts

9990 Park Meadows Drive
Lone Tree, Colorado
United States - 80124

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Zynex Medical Complaints & Reviews

Zynex MedicalBilling fraud

My issue was not related to the machine but with the service. For some reason my insurance stop paying Zynex for the supplies they sent every month (batteries and cloth electrodes). Apparently, it had to do with my annual deductible. The problem surged when they kept sending me the supplies without letting me know the was a problem with the insurance. Months later I received an invoice for $1, 200. If told, I would have called them to stop receiving the supplies. COVID-19 is putting a lot of financial pressure on everyone of us. This is not a surprise you want to get in the middle of a pandemic. Now my insurance doesn't want to pay and Zynex don't want to take back all the supplies they sent that I never used. Zynex most improve their service to fix this kind of issue. They will have to send the invoice for colection because I am not intending to pay it. I will proceed to take legal action against Zynex. Terrible Scam!

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    Aug 17, 2021

    Zynex Medical — Nextwave - billing practices

    We consulted with our pain management doctor back in March of 2020 about getting a Zynex NextWave Device. The...

    Jul 29, 2021

    Zynex Medical — Fraudulent billing for a zynex nexwave

    My husband tried the Zynex NexWave tens unit for nerve pain that resulted from a back injury / failed back...

    Zynex MedicalCervical Traction Device

    I was told by a representative who has since been fired that my insurance covered a recommended cervical traction device. I used to have one years ago but it had broken. My PT put me in contact with what I assumed was the same company I used the first time I received the unit. I had been trying to get this device for close to a year and was in so much pain. Now I know why I had so many issues getting it through my PT and Dr. I spoke with a representative who informed me that yes I was covered (my husband is a fire fighter and we do have amazing insurance), that she had received my Drs order and was processing it. I gave her all of health insurance information and she said there was no problem they'd bill the insurance company but that it could take up to two months to get the device. I was in terrible pain. I am only 49 and have had 5 major surgeries including a total hip replacement, double level cervical disc fusion and a broken tib/fib. All unrelated. I was a runner my entire life and in excellent shape until I turned 40 and then my bones and joints just started falling apart. She pressured me to pay for the unit upfront that way I could have it within a week. All I could think about was the relief I would receive once I started using it. I should have known better. I've been taken advantage of by several different Drs in the health care community. One who actually performed an unnecessary surgery on my that relieved no pain at all, put me on crutches for 3 months and delayed a much needed hip replacement by 8. Moths go by and to my complete shock and surprise my insurance denied the claim. Not because they didn't think I needed it but because Zynex was not in my network. That was something she knew when she looked up my health insurance information and why she pressured me to pay up front. I was told by Zynex that she has since been fired for being unethical and they told me to not blame my PT that he too was probably lied to. They told me this but in the same breathe said there was nothing they could do. I'm so disgusted that they can easily take advantage of people who have been suffering for years and who are just desperate to receive relief from their pain. I should have known better but she looked up my health information while I was on the phone with her and told me I was covered. She talked to me about how she was a gymnast and how she too was experiencing similar problems with her joints. I'm in tears right now. I can't afford to pay hundreds of dollars for a much needed medical device when my insurance company would have paid for it if I just hadn't put my trust once again in someone from the health care community and blindly believe they care and want to help. Repulsive

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      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Zynex MedicalTens Unit

      My chiropractor at the time suggested getting this tens unit from this company, Zynex & that insurance (Medicare) usually pays for it. I was leery to try it but this company kept calling me 2-3 times a day to try this unit, so finally I agreed, assuming insurance would cover it. Long story short..I received the unit & never used it because Medicare would not pay!! Called to return the unit UNUSED, & rep tells me if I return it that there will be NO charge! Well, now months later, I get an invoice from company saying I owe them $150 for the time I had the unit, now I never used the unit..I returned it BRAND NEW! I called the company & the so called manager says they are willing to settle for half of the charges!! Really..I never used the product, I bought a Tens unit online from Amazon for $40 & I'm sure it works just as good as their so called $369 unit!

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        RESOLVED

        The complaint has been investigated and resolved to the customer's satisfaction.

        • Zynex Medical's response · Jul 30, 2021

          Thank you for taking the time to write your review. We continue to strive to provide 5 star service in every interaction with us at Zynex Medical. If we can be of assistance, please feel free to reach us at [protected] Monday through Friday 6 am to 6 pm MDT. Or you may reach us at [email protected]

        We are here to help

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        Zynex MedicalBilling for jet stream and tens machine

        Zynex informed us that they were submitting the costs to our Ins company for coverage, however they only submitted to Medicare and without a $ figure. We paid $250 for the jet stream equipment and are now being billed $250 for the tens machine which we can buy over the counter for $50 or less.

        We are returning the tens machine as soon as the return packaging arrives.

        When we requested a copy of the supposed paperwork from their insurance submission. Bcbs had neither equipment submitted. It's been 5 months since receiving the equipment.

        Poor follow up and accounting.
        Robert culverwell

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          Apr 11, 2020

          Zynex Medical — tens unit

          Terrible company that is billing me for a tens unit I tried out for 1 minute, but didn't use, returned...

          Jul 21, 2019

          Zynex Medical — tens unit

          This company keeps billing me for the TENS Unit, that was referred to me by my Physical Therapists and which...

          Zynex Medical — tens and supplies billing

          This company has sent supplies not ordered and are trying to gouge my insurance co and myself for these...

          Zynex Medical Inc — Nerve stimulator

          Product was returned to Provided, but provider still charges our insurance company every month for $349.00...

          Zynex Medical — Employment and medical device billing fraud

          I worked there for nearly 2 years. At first it seems okay, your given stock I now know is fraudulent and are...

          Zynex Medical — TENS unit

          7 months ago my physical therapist recommended a TENS unit for me.I asked him 3 times if he obtained prior...

          Zynex Medical Inc — Fraud

          I received a unit from my therapist. I was never told about the auto shipping of the pads, nor did I agree to...

          Zynex Medical Inc — Billing for Supplies that were never ordered! !!!

          This company is supposed to be helping people feel good. Instead, they cause headaches by sending supplie...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Zynex — Fraud & Personal Info

          Wow most people have no idea, Zynex has been and is still billing for units (up to 500 mnthly)that have been...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Zynex Medical — Fraud

          Zynex medical has long been billing insurance companies for products that have been returned. Anthem finally...

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