Zynex Medical review: Zynex is a scam all day long!!!
The complaint has been investigated and resolved to the customer’s satisfaction.
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DON'T let ZYNEX pressure you into paying for their products if your insurance doesn't cover them. My insurancetold me that since zynex ships their products out before getting insurance approval, it falls under Provider Liability Denial and you get to keep it free of charge! Don't let zynex bully you. Keep the device and don't give any credit card info until you find out if your insurance will cover. Tell zynex upfront. Their calls are recorded so mention it clearly on the call several times, tell them to deal with your insurance not you. And that $270 tens unit, they tried to charge my insurance $391.
Zynex Medical customer support contacts
Dear Patient,
We hope this message finds you in good health and high spirits. We wanted to take a moment to express our sincerest apologies for your frustrations regarding your account. Unfortunately, we are unable to locate your account with the information provided. A supervisor with our Patient Support Resolutions team would like to speak with your regarding your concerns and frustrations. We ask that you contact us directly at (800) 495-6670 ext 8999. Our office hours are Monday through Friday from 7AM to 5PM Mountain Time. We look forward to hearing from you.
Warm Regards,
Patient Support Team
We hope this message finds you in good health and high spirits. We wanted to take a moment to express our sincerest apologies for your frustrations regarding your account. Unfortunately, we are unable to locate your account with the information provided. A supervisor with our Patient Support Resolutions team would like to speak with your regarding your concerns and frustrations. We ask that you contact us directly at (800) 495-6670 ext 8999. Our office hours are Monday through Friday from 7AM to 5PM Mountain Time. We look forward to hearing from you.
Warm Regards,
Patient Support Team
Resolved
The complaint has been investigated and resolved to the customer's satisfaction.
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