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Apria Healthcare Group Customer Care Service

Apria Healthcare Group Inc.

26220 Enterprise Court Lake Forest
Lake Forest
United States - 92630

Customer Support Phone Numbers

+1 888 492 7742(Customer Service) 8 5

Apria Healthcare Group Complaints & Reviews

Apria Healthcare Group / Unnecessary Timeframe

Beth Shepard on Jul 20, 2017
I called my insurance before submitting my prescription for a walker to make sure I had coverage. My insurance stated I would be covered and there would be no issue. I had a friend drive me to my closest Apria so I could submit the prescription and get a walker. When I gave the rude person...

Apria / oxygen

StaceyB68 on Jul 12, 2017
Paperwork was submitted to Apria from Doctors office two weeks ago. After several phone calls to the doctor office from myself and the hospital, never received any return calls back. So, I then took my mother back to the doctors yesterday 7/12/17. Informed the doctor of the whole...

Apria Healthcare Group / lack of info when purchasing apria equipment, money taken with no supplies

Ladymorningstar1948 on Jul 11, 2017
1. When I purchased a c-pap machine, I was told money would be taken from my bank account for one year for my share of the cost. (I'm on medicare/blue cross advantage plan.) I was also told my supplies would ship every 3 months. Since there was no mention of an additional cost for those...

Apria Healthcare Group / customer service

Robynmahdara on Jun 8, 2017
I scheduled a delivery last night for this morning. I was told they would deliver at 11am, but that the window was from 6am-12pm. I waited until 12:30 and called to complain. I was told that my delivery time had been changed from 1:45-6, no one contacted me to ask if this was okay and I...

Apria Healthcare Group / customer service

Chris Johnson on May 27, 2017
This is the WORST place to deal with. My daughter has Lou Gehrig's ALS and after 3 weeks and a lot of my phone calls to them they promised a hospital bed to be delivered today. I got a phone call at 9AM telling me that they would be here at 1 PM. I took her old bed apart so that they would...

Apria Healthcare Group / cpap supplies

Kelly's on Apr 25, 2017
I have been trying to get new C PAP SUPPLIES for my husband's machine for almost 2 months now! I ordered supplies and they didn't come, so I called Apria they said they need a 90 day reading, they said they called which they did not! So I said ok send us a SD card and we will send it back...

Apria Healthcare Group / cpap machine

Deborah Joy on Apr 25, 2017
CPAP machine was picked up on 7/2016 I was then charged over $500 on my credit card stating they needed more information from the doctor which my doctor did comply my physicians office also had a face-to-face meeting with Johnson Atkins to explain that I was eligible for a refund then they...

Apria Healthcare Group / bi-pap customer service

John Annino on Apr 20, 2017
So after my post the other day, and six months of listening to their recordings telling me they were contacting my doctor, and six months of telling me they need documentation, and six months of putting up with the poorest customer service I've ever received, I finally get a phone call...

Apria Healthcare Group / bi-pap customer service

John Annino on Apr 17, 2017
I have been playing around with Apria Healthcare for 6 months now trying to just get some basic supplies. Apparently all their customer service people are located in the Philippines and act like robots. Every time I call they tell me they need documentation, I asked them what kind of...

Apria Healthcare Group / service not executable

user1657858 on Apr 17, 2017
Lying customer service, 4/12/17 I called to report a oxygen set up malfunction. A speaker phone employee took the complain twice the same day promising to send the service man, it's never happened . 4/13/17 call again this time I did get a service which break down in 1 hr. Recall came late...

Apria Healthcare Group / cpap

NancyDombi on Mar 20, 2017
I have always used a bipap - no water, and it went on and off by itself. Due to stupidness beyond my control I now have a cpap, still no water (I figured it would grow mold or something and kill me). This cpap does not turn on or off by it self, the mask design is just plain dumb ( The...

Apria Healthcare Group / customer service

MJDs on Feb 21, 2017
I have been dealing for just about 3 weeks now in getting my sleep disorder records released. I have made numerous phone calls and all the answers are different. My last phone call I was instructed to call my health care provider because they would need to request the release of my records, why...

Apria Healthcare Group / oxygen delivery for discharge

Mary French Koons on Feb 12, 2017
I will be calling medicare first thing Monday morning and finding a new oxygen company. My mother Blanche Shantz was hospitalized at The University of Maryland and determined to need oxygen. On 2/9 the hospital ordered a portable unit to be sent to the hospital for discharge and a unit to...

Apria Healthcare Group / customer service

Terri Luke Trujillo on Feb 10, 2017
I have talked to 10 different customer service people and still don't have answers. 1. I can't seem to make an acct. to see what I am charge for. Every time it says invalid numbers. We have tried 7 times with 7 different reference codes, 2 different acct numbers. I was told that it was a...

Apria Healthcare Group / cpap replacement

Duke10 on Feb 6, 2017
This Is the worst company I have ever dealt with. I needed replacement machine over 3 weeks ago. I was told something different every time I called. I spoke to a person that said was manager named Graham that was very rude and condescending. The sad thing is this company does not care...

Apria Healthcare Group / billing/payments

bzavertnik on Feb 6, 2017
In September of 2016 Apria quit taking my monthly payment from my checking. I called to find out why, with no answer. Next month, same thing but this time called Kaiser and they called with me on the line and was told that I owe nothing. November same thing, no payment taken out. Called to...

Apria Healthcare Group / apria arbitrarily changed its billing policy requiring a credit card on file before it will fill my cpap supplies order.

lippolds on Jan 22, 2017
On December 1 2016, I was woke up by an automated caller from Apria regarding CPAP supplies, I agreed to the order. About a week later A person from their billing called saying they need a credit card to fill my order. I don't have a credit card and went through this scenario with Apria...

Apria Healthcare Group / customer service/entire company

Red1965 on Jan 13, 2017
By far, with the possible exception of the irs, this is the worst customer service department I have ever dealt with. My dr. Prescribed portable o2 for me in nov 2016. Apria then states dr did not put flow rate on script. Dr re wrote script. Then apria tells me the dr needs to send...

Apria Healthcare Group / received a bill when told I wouldn't

Antbones2@aol.com on Jan 10, 2017
My dad was in Loma Linda hos end of Nov 2016. He was released on 12/1/16 and was told he needed walker. I asked what is cost and Dr advised no charge Medicare pays all for just walker. I was also advised by P.t. Tech no charge. They don't pay for one with seat, but just walker Medicare...

Apria Healthcare Group / lack of service

Terry Wilcox on Jan 3, 2017
This is now the worst company i've ever dealt with. At one time they were good, but now their customer service is farmed out overseas. It takes an eternity to get through the automated system & then you're talking to someone in the phillipines or wherever. It was much simpler & much more...

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