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Apria Healthcare Group Customer Service

6
Complaints154
Pending10
Resolved10

Apria Healthcare Group Inc.

26220 Enterprise Court Lake Forest
Lake Forest
California
United States - 92630

Customer Support Phone Numbers

1888 492 7742(Customer Service) 2 1
+1 877 265 2426(CPAP Supplies) 1 1
+1 800 780 1076(Apria Pharmacy Network) 1 1
+1 844 260 1788(Refresh Home Enteral Nutrition) 1 1
+1 800 780 1228(Negative Pressure Wound Therapy) 1 1
+1 855 648 8369(Non-Invasive Ventilators) 1 1
+1 888 452 4363(Kaiser Members) 2 1
+1 866 689 8098(Humana Members) 1 1
+1 800 901 3566(CareCentrix Members) 1 1
+1 855 869 9436(Oxygen Scheduling) 1 1
+1 855 613 8306(Oxygen Concentrator Checks) 2 1
+1 855 371 1220(Equipment Return) 2 1
+1 844 235 2738(Apria Great Escapes Travel Program) 1 1
+1 800 436 5657(Sleep Supplies & Accessories) 1 1
+1 800 260 8808(Patient Satisfaction) 2 3
+1 866 505 6365(Payments) 2 2
+1 800 633 4227(Branches) 2 1
Plus

Apria Healthcare Group Complaints & Reviews

Apria Healthcare Group / terrible customer service and billing!

Na
Sep 25, 2019

I have been with Apria for over 10 years and used to love dealing with them. Within the last year, the company outsourced their billing and customer service to the Philippines. Since that time, the robocalls have been nonstop. As soon as I blocked one number, they start calling with...

Apria Healthcare Group / will not issue refund

Le
Aug 12, 2019

Apria Healthcare issued a refund check in my 2-year-old son's name, which my bank would not process. I was advised to contact the company and have the check reissued in my name. I started this process in 12/2018. Since then, I have made multiple attempts to get the check reissued. The...

Apria Healthcare Group / service for pt. discharge equipment

Re
Aug 01, 2019

August 1, 2019 We live in Mendocino. I was an RN for 38 yrs at our local hospital in Fort Bragg, CA. My husband, Paul Weeks 7/18/1944. had a stroke and was discharged from Santa Rosa Memorial Hospital in Santa Rosa, CA to our home 7/30/19. I am more than appalled at the more than 20...

Apria Healthcare Group / billing

Ma
Jul 25, 2019

Apria's billing is a joke. I am receiving billing from them for my wife's cpap (machine, rental, supplies???) that does not indicate what they are actually billing for. There are absolutely no details on the bill as to what I am being told to pay for... They claim that the machine "service"...

Apria Healthcare Group / high flow portable oxygen canisters

Lj
Jul 22, 2019

My husband is on liquid oxygen, he has requested for over a year to have high flow canisters, they bring him canisters that are broken, bleed off so the canister is empty before he gets to use it. They never arrive to fill the 3 large cans that hold the oxygen, if they do arrive most of...

Apria Healthcare Group / cpap and cpap supplies

Ap
Jul 17, 2019

Consistently get conflicting information when calling their number. They are not making clear or following up on documentation they require from sleep doctor. In over a year I have received no supplies in spite of dozens of phones calls and hours of my time. Once employee actually said they...

Apria Healthcare Group / customer service

Ca
Jul 11, 2019

Apria Healthcare GroupHave spent the last 22 days waiting for a pre approved cpap mask and was lied to 4 times by customer service agents. 3 of which gave me different stories on the same day. But don't expect anyone to care since on line reviews are horrible and you don't have a department to deal with these...

Apria Healthcare Group / billing or customer service taking false funds out of my discover card

Fr
Jul 09, 2019

Billing stole $157.00 out of my Discover Card and tried to do it twice in a row back in Dec. Jan. Feb. Customer service said they would refund me the $157.00 but they never did. They claim they did that only to get my attention since they did not have my newest health insurance...

Apria Healthcare Group / refund check for $828.07 for returned cpap machine

Ga
Jun 11, 2019

Hi, A refund check is due to me for the amount of $828.07. This amount was originally charged directly to my credit card, without my authorization, last March 27, 2019, apparently for a CPAP machine that I got from my previous insurance. Since my current insurance had advised me to get...

Apria Healthcare Group / breast pump

Mi
Jun 02, 2019

Apria Healthcare GroupThis entire order has been one of the worst experiences I have ever had. I ordered breast pump, but brand they sent me will not work for me, so I called to ask for exchange. They told me to ask Dr. to sent them " Face to Face evaluation and they did. (5 times!!!) The customer service claim that...

Apria Healthcare Group / ventilator

Mi
May 18, 2019

To This is regards to apia ventilator I tried to get a ventilator apia They told me that that they were waiting on my doctors paperwork I called back the next day and I sat there and said that they did not get it receive it call the next day and they said they received it and for me to call back...

Apria Healthcare Group / cpap supplies

Gr
May 15, 2019

I placed an order 5/6/2019 for CPAP supply. I got a call today 5/15/2019 telling me that they cannot process my order and it may be canceled. they stated they did not have the cpap model or mask model. I know I supplied that when I ordered my supplies. Why did you wait so long to contact...

Apria Healthcare Group / cpap machine-customer service

Lo
May 08, 2019

This has been an absolute night mare that has been going on since January. It has cost me loss of sleep in addition to the loss of sleep the need for the C PAP causes. Not having this medically needed equipment has cost me client, caused me to fall sleep behind the well, it caused my GPA...

Apria Healthcare Group / medicare qualification

Sa
May 02, 2019

I have been trying to obtain Medicare approval from this company for 5 months. They keep claiming that their files a not complete and that they have requested the information from my doctor. My doctor has provided the requested information many times. Their excuse to them earlier this week...

Apria Healthcare Ogden Utah / cpap and customer service

Ma
Jan 28, 2019

The month before a turn 65 I was contacted by Apria health care they told me that medicare would not pay for my oxygen machine. They asked if I needed a CPAP machine. I told them I had purchased one in the past but it was broken. I said I didn't want to pay for a new one. The lady on the...

Apria Healthcare Group / pediatric wheelchair

St
Dec 11, 2018

After spending 2 hours on 8 different phone calls, hung up on twice. Given the run around with multiple stories, multiple times. The doctors office called twice, faxed the same prescription twice, then Apria waits till after hours to call and say we did not get the prescription faxed even...

Apria Healthcare Group / wrong water chamber

Tr
Dec 03, 2018

I ordered a new water chamber for my system one cpa p machine and when I got it it was the wrong size. I called apria and the representative said if I returned it they would just send me the same one. I told her I can't even close the lid and it doesn't for at all. It's too big. She just...

Apria Healthcare Group / cpap supplies

Ma
Nov 13, 2018

Since I was forced to use this provider it has been one nightmare after another. Even though I set up everything a month in advance my first order came in wrong. The second order came with only half of the items correct. The third order came in as it should. Didn't receive a bill for that...

Apria Healthcare Group / billings

Al
Oct 27, 2018

Apria Healthcare GroupAccount Number 0573-BFE 295 I am being billed $ 404.31 for C pap supplies Date of service 4/13/18 & 6/19/18 Per Carecentrix and Florida Blue Apria was paid $30.35 $104.80 $43.99 $45.62 $78.60 At one time Fl Blue denied payment then after review they authorized payment per my plan . I have...

Apria Healthcare Group / horrible beyond words! total disgrace.

No
Oct 25, 2018

I have been trying for more than 2 months now to get a CPAP machine and supporting supplies. More than 20 phone calls. They keep saying the documents sent by the doctor are not sufficient. Then I have the doctor send other docs. Then they say it's OK now and I will get a call to confirm...

Apria Healthcare Group / cpap billing and supplies

De
Sep 17, 2018

What to know about Apria... *If you email a question, they will never reply. *If you ask for a supervisor to call back, you will never hear from one. *If you pay by credit card but had an earlier auto-pay set up, they may also charge you from that as well and not refund the money no matter...

Apria Healthcare Group / horrible customer service

Ka
Sep 06, 2018

My mom is on oxygen therapy for copd, and of course apria is the company she's had to work with to get her supplies. Our experience began in may when she couldn't be released from the hospital until apria had delivered her oxygen to the home. Several calls were made by the medical staff and...

Apria Healthcare Group / still waiting on a $1,100 refund 2 months after returning breast pump

Fe
Aug 24, 2018

I was sent home with a hospital grade breast pump December 31st 2017. I switched insurance companies Jan 1st 2018 and the breast pump wasn't covered, so I called Apria and worked out with them that I would pay cash monthly to rent the breast pump. Then all of a sudden I was charges $1, 100...

Apria Healthcare Group / g-tube not shipped in right time

Su
Jul 24, 2018

On July 23, my daughter's (7yr) G-Tube fell off. I called the customer service at 6 pm. Instead of helping me she blamed me that I did not cal and order the G-tube in right time. They did not offer overnight shipping and said the same day shipping will deliver on 25th. In-spite of...

Apria Healthcare Group / continually shipping either the wrong supplies or unrequested supplies

Dr
Jun 28, 2018

This has been an ongoing issue basically since I went with Apria after my previous company ceased business. For 9-mnths the wrong hoses have been sent. Insurance was billed for one order never sent. Unordered supplies were delivered. The Santa Fe rep gives only her lip-service runaround...

Apria Healthcare Group / billing

Pa
Jun 16, 2018

Apria departments do not communicate in house. After receiving cpap supplies in January, they attempted to bill me for said supplies that are covered 100%, as they have been for almost two years. SIX MONTHS later and after multiple 3 way calls with my insurance company, where everyone...

Apria Healthcare Group / patient safety concerns due to poor customer service and no follow through with commitments

Hu
Jun 08, 2018

We have several patients who have been promised oxygen or repairs to broken equipment and no follow through. General manager and patient rep rarely will answer phone calls or return them. We have never been so dissatisfied with a vendor before. They put patients at risk by not supplying...

Apria Healthcare Group / oxygen tanks

Pe
Apr 10, 2018

This is the worst company. They do not deliver when their suppose to and if they happen to show up the order is wrong.. Calling to get hold of someone is a joke.. You get transferred to different departments and everyone passes the buck to some one else. You can be on the phone for 20-30...

Apria Healthcare Group / oxygen

Al
Apr 08, 2018

My 3 1/2 year old son needs oxygen. We were supposed to receive a delivery today. I received no phone call to discuss delivery. I called Apria to follow up. They "could not verify insurance" (insurance which is valid and with which we have had no problems with ever) and therefore, my son...

Apria Healthcare Group / cpap

Ja
Mar 26, 2018

March 1, 2018 I had a titration and my doctor prescribed a CPAP. I have called and called Apria (5 times) to get my CPAP. I even drove to the Austin store to talk to a representative. All I get is the run around. If I try to talk to a supervisor, I am told they are on the line with another...

Apria Healthcare Group / service and billing issues

Rt
Feb 16, 2018

Apria Healthcare GroupThere are many things that have occurred with the transactions for my husband & i. We are replacing our cpap's after have machines since 2003. 1) lost our orders from the doctors 2 to 3 times. This process started in august of 2017 2) said our insurance did not approve the machines. 3) the...

Apria Healthcare Group / billing

Da
Feb 14, 2018

I have had continual billing issues with Apia. My primary care insurance is Gilsbar and my secondary insurance is Cigna. The account is managed by CareCentrix. I had been previously billed for 37.70 which I paid and was later refunded and then billed again. This was later sent to...

[Resolved] Apria Healthcare Group / not getting supplies after giving auth # two weeks prior

Jr
Feb 13, 2018

Apria has the worst customer service people. I placed an order for my husband's cpap supplies in the middle of january, the 12th. Apria never once reached out to us to let us know there was a issue. The following week I called to checked where the order was & they were waiting for...

Apria Healthcare Group / ordering, delivery, and customer service

Da
Feb 08, 2018

A month and a half into 2018 and I am already a month behind and short on my supplies and hope I can get the remaining 11 but I am not holding my breath. How does Apria make up for the shortage? Dropped off the monthly order to the Peoria Illinois local office on January 11 and the order...

Apria Healthcare Group / new cpap

Ca
Feb 06, 2018

Another review - if I could give a big zero I would. Complete lack of interest in a straight forward order. Began the process to get a cpap in november. Got the sleep study and my doctor sent in the order on dec 12 2017.in that order it included the recommended settings for an automatic...

Apria Healthcare Group / payment received but still dunning me

So
Feb 01, 2018

Here's a bizarre twist: Apria, the company that provides masks for my sleep apnea equipment is dunning me for a payment which I already made in 2016. I made the payment to Carecentrix, which in those days handled Apria's billing, but Apria has ended its relationship with Carecentrix. I...

[Resolved] Apria Healthcare Group / cpap

Th
Jan 04, 2018

The very worst company to deal with. No followup or conversation of any kind. I've been waiting for an apnea machine for 6 weeks and counting. I verified 4 weeks ago that all paperwork was received. Today I spoke with Carla who informed me that the order is "still" processing?? When I...

Apria Healthcare Group / cpap order

Ro
Jan 02, 2018

I have had a CPAP machine for Sleep Apnea for over 8 yrs now. Originally bought thru APRIA. I now need a new machine. I sent in the prescription from the doctor twice. The doctor sent it in once, to their dedicated prescription fax #. I called one week later, than again 2 weeks later and...

[Resolved] Apria Healthcare Group / cpap

Bx
Dec 29, 2017

I have been a customer of APRIAHEALTHCARE for 3 years through Medicaid and I have had no problems to speak of. However since changing over from Medicaid to Medicare a simple enough procedure I would think, but Nooo I have been put on hold 4 different times disconnected 3 times and spoken to...

[Resolved] Apria Healthcare Group / cpap supplies

Ke
Nov 28, 2017

Overcharges, awful service, couldn't care less. Apria's CPAP supplies are often vastly overpriced compared to other suppliers. I have been over-billed or double-charged four times. The initial submissions to my insurer were often seven to ten times the market price. Fortunately, I caught...