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Apria Healthcare Group Customer Care Service

Apria Healthcare Group Inc.

26220 Enterprise Court Lake Forest
Lake Forest
United States - 92630

Customer Support Phone Numbers

+1 888 492 7742(Customer Service) 4 5

Apria Healthcare Group Complaints & Reviews

Apria Healthcare Group / bi-pap customer service

John Annino on Apr 20, 2017
So after my post the other day, and six months of listening to their recordings telling me they were contacting my doctor, and six months of telling me they need documentation, and six months of putting up with the poorest customer service I've ever received, I finally get a phone call...

Apria Healthcare Group / bi-pap customer service

John Annino on Apr 17, 2017
I have been playing around with Apria Healthcare for 6 months now trying to just get some basic supplies. Apparently all their customer service people are located in the Philippines and act like robots. Every time I call they tell me they need documentation, I asked them what kind of...

Apria Healthcare Group / Service not executable

user1657858 on Apr 17, 2017
Lying customer service, 4/12/17 I called to report a oxygen set up malfunction. A speaker phone employee took the complain twice the same day promising to send the service man, it's never happened . 4/13/17 call again this time I did get a service which break down in 1 hr. Recall came late...

Apria Healthcare Group / cpap

NancyDombi on Mar 20, 2017
I have always used a bipap - no water, and it went on and off by itself. Due to stupidness beyond my control I now have a cpap, still no water (I figured it would grow mold or something and kill me). This cpap does not turn on or off by it self, the mask design is just plain dumb ( The...

Apria Healthcare Group / Customer service

MJDs on Feb 21, 2017
I have been dealing for just about 3 weeks now in getting my sleep disorder records released. I have made numerous phone calls and all the answers are different. My last phone call I was instructed to call my health care provider because they would need to request the release of my records, why...

Apria Healthcare Group / Oxygen delivery for discharge

Mary French Koons on Feb 12, 2017
I will be calling medicare first thing Monday morning and finding a new oxygen company. My mother Blanche Shantz was hospitalized at The University of Maryland and determined to need oxygen. On 2/9 the hospital ordered a portable unit to be sent to the hospital for discharge and a unit to...

Apria Healthcare Group / Customer service

Terri Luke Trujillo on Feb 10, 2017
I have talked to 10 different customer service people and still don't have answers. 1. I can't seem to make an acct. to see what I am charge for. Every time it says invalid numbers. We have tried 7 times with 7 different reference codes, 2 different acct numbers. I was told that it was a...

Apria Healthcare Group / CPAP replacement

Duke10 on Feb 6, 2017
This Is the worst company I have ever dealt with. I needed replacement machine over 3 weeks ago. I was told something different every time I called. I spoke to a person that said was manager named Graham that was very rude and condescending. The sad thing is this company does not care...

Apria Healthcare Group / Billing/payments

bzavertnik on Feb 6, 2017
In September of 2016 Apria quit taking my monthly payment from my checking. I called to find out why, with no answer. Next month, same thing but this time called Kaiser and they called with me on the line and was told that I owe nothing. November same thing, no payment taken out. Called to...

Apria Healthcare Group / Apria arbitrarily changed its billing policy requiring a credit card on file before it will fill my cpap supplies order.

lippolds on Jan 22, 2017
On December 1 2016, I was woke up by an automated caller from Apria regarding CPAP supplies, I agreed to the order. About a week later A person from their billing called saying they need a credit card to fill my order. I don't have a credit card and went through this scenario with Apria...

Apria Healthcare Group / Customer service/entire company

Red1965 on Jan 13, 2017
By far, with the possible exception of the irs, this is the worst customer service department I have ever dealt with. My dr. Prescribed portable o2 for me in nov 2016. Apria then states dr did not put flow rate on script. Dr re wrote script. Then apria tells me the dr needs to send...

Apria Healthcare Group / Received a bill when told I wouldn't

Antbones2@aol.com on Jan 10, 2017
My dad was in Loma Linda hos end of Nov 2016. He was released on 12/1/16 and was told he needed walker. I asked what is cost and Dr advised no charge Medicare pays all for just walker. I was also advised by P.t. Tech no charge. They don't pay for one with seat, but just walker Medicare...

Apria Healthcare Group / Lack of service

Terry Wilcox on Jan 3, 2017
This is now the worst company i've ever dealt with. At one time they were good, but now their customer service is farmed out overseas. It takes an eternity to get through the automated system & then you're talking to someone in the phillipines or wherever. It was much simpler & much more...

Apria Healthcare Group / Customer service / delivery of cpap machine

Sharon3170 on Dec 16, 2016
Oh where do I begin!! This has got to be the absolute most horrible place I have ever dealt with! My dr sent a prescription into apria for a replacement cpap machine on november 27, 2016. I followed up with a call to confirm my insurance info and contact info and to ask if they needed any...

Apria Healthcare Group / Oxygen equipment servicing

Robyn Mendelsohn on Dec 5, 2016
I received a call this morning saying that technician would be here between 9 - 1, today (12/5/16) to service my oxygen equipment. At 12:45, I called to check and was told it would now be between 1 - 4. I called at 3:45 and after waiting on hold, was told he had been here already...

Apria Healthcare / Improper billing and insurance fraud

D.Ellis on Nov 30, 2016
Tries to charge my insurance on multiple occasions for the same item. 10 months after I made my last payment to own my CPAP machine. They send me a bill. They stated that my insurance just now processed the claim as a matter of fact the last claim processed was in February of 2016 and I...

Apria Healthcare / Bi-pap service and orders

mnybgs2 on Nov 28, 2016
I have such a hard time not yelling at the people on the other end of the line when I call because I am SO frustrated with Apria's "policy" and complete disregard for my supply needs. I cannot supply you with the date of incident, etc. because it happens all the time! The only pleasant...

Apria Healthcare / Customer service, delivery, order process with gross errors

Creole Mom on Oct 17, 2016
I called and requested a wheelchair p/u. I advised that the wheelchair was NO LONGER at the address delivered to and gave the correct address. PIck up was scheduled for Monday, Oct 16, 2016 after 5 p.m. I called afterwards twice to verify the pick up date and time. Today 10-16 around noon...

Apria Healthcare / Customer services

BailC on Sep 23, 2016
So rude! Terrible line, could barely hear the person who was audibly irritated by my call. Not at all helpful today, although yesterday I called the same number and had a much better experience with a much more pleasant and polite assistant. Some people are in the wrong job I guess!

Apria Healthcare / Customer service

MHuds on Sep 22, 2016
Absolutly the worst, most confusing, badly set-up, badly run company i have ever had the misfortion to deal with! All i want to do is to order my supplies on-line. I get emails stating that it is time for me to reorder supplies and that i can do so through my on-line patient portal. When i...

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