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Zone Fitness
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zonefitness.co.za
zonefitness.co.za

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1.0 204 Reviews

Zone Fitness Complaints Summary

3 Resolved
201 Unresolved
Our verdict: If considering services from Zone Fitness with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Zone Fitness reviews & complaints 204

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Newest Zone Fitness reviews & complaints

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2:13 am EDT

Zone Fitness Customer service during lockdown

During Lockdown they keep on deducting money and claim to refund it and when I questioned them on their Insta account there's a shady character called bj42 that swears at us.

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1:54 am EDT

Zone Fitness Poor lack of communication

I would send emails, messages and even Instagram messages but still nothing. They keep us totally in the dark until the end of the month when they want to debit us, during a pandemic who does that. I hate this gym so much. Whoever's reading this join Virgin Active. I didn't listen to my friend about the terrible service that Zone Fitness would inflict on me. In conclusion Zone Fitness Sucks!

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8:40 pm EDT

Zone Fitness False billing

Hello
I signed a 1 year contract with Zone Fitness in October 2016 which will end September 2017 at Cape Gate Mall in Cape Town. So I enjoyed gyming at Brackenfell branch for the year.In August 2017, I reported to a lady at the front that my contract was ending in September so I'm not gonna extend it, I want to cancel. The lady asked for my membership card and did something on the computer, gave me back my card.

So end of September I believed that it's my last premium but October, November and December Zone Fitness debited from my account.In January that when I blocked them for debiting.

Now I'm receiving phone calls from different call centers regarding my Zone Fitness account that has an outstanding balance and it is disturbing and harassment. I've asked them many times to request my contract and statement from Zone Fitness to see if what do I owe them.

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3:05 am EDT
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Zone Fitness Poor services

Hi I send and email regarding covid 19 no work we not getting paid as I send and email requesting a pause on my payment till after lockdown as their is no income at the moment as a customer i'm not canceling just asking for a break with payments till after lockdown their is no places to contact not 1 of the offices are open all the numbers u dial no answer this is a customer reaching out to u just not paying and breach my contract pls I would like a response from zone fitness thank u mrsamsodien id [protected]

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12:37 pm EDT

Zone Fitness Cancellation of a contract and unnecessary extra charges.

I joined zone fitness sancardia 2016, one week after I relocated to mpumalanga, I went to zone fitness sancardia to cancel the contract they told me that they have cancelled it because it doesn't even have a month, first month debit order went through, I called there was no answer, the debit oder went through smoothly for two years and I have never used that membership card, I told them to cancel this contract now one lady called me telling me that my account its in arrears I must pay R780 for something I have never used and I have been paying for two years without giving them problems, this guys have been scamming us

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5:16 pm EDT
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Zone Fitness Disrespect & unprofessional treatment by Claude Oliver the manager @ Zone Fitness Bellville

To whom this may concerned,
I am disgusted about the treatment I received today from the Gym Manager (Claude Oliver) at Zone Fitness Bellville Sanlam centre. I went to the gym to request a freeze on my membership, due to the well-known lock-down most countries have implemented.

He then informed me that, he was instructed to no longer freeze anymore memberships as they have received a dozen of request and now, they are no longer accepting freeze/suspension request (not only that is utterly absurd, to which I strongly believe it is. I mean by law the state is in lock-down, paying for a facility you will not be utilizing during the lock down, is a rip off and I believe it is a crime).

He was so rude to how he tried to assist me. He kept on moving backwards showing no interest to my complaint. The arrogance and disrespect he showed towards me, was so dehumanizing.

After he mentioned that he will not proceed with my request, I pleaded with him to give me contact details of people that may help. I kept on repeating the same request frantically.
What he did next, what so embarrassing and showed lack of consideration and professionalism - he just turned his back and left me there waiting for answers. He said nothing to me, he just turned around and left.

His act was so dehumanizing. I wish I was angry; this would hurt less by now. But I am more traumatized as to, why I would receive such treatment from a person whose profession deals directly with clients. Directly with another human being in person. He's demeanor, showed disregard to me as a person. I made him aware of his demeanor and he took no note of it, he kept on not paying attention to me.

I am disappointed in how he approached me as a client and a human being. I highly doubt I would even continue my membership with the gym anymore because of the treatment I received. I will even stop my fellow colleagues on joining me at that gym. He is not professional, dehumanizing, degrading and careless about other people in general.

I hope you will do something about this, because it turns out, I am not the only member who has been treated in this manner by Claude Oliver. He is a disgrace to the brand and company at large. No such person should be allowed in close contact with other human beings.

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5:57 am EST
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Zone Fitness ignored emails

Good day

I would like the email address of someone in head office who is able to deal with contracts. I have been ignored by the staff at the Fish Hoek gym when asking for this. I would like to forward all emails between me and the staff to someone who is able to deal with this matter. My contract was lost by your team and im being overcharged.

I feel this matter needs to be resolved immediately as i am being charged banking fees ontop of all of this due to being over charged.

Thanks in advance.
Alistair Wileman

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11:10 am EST

Zone Fitness rep - saadiq

We check out the gym and I wasn't happy about where the kids would have to wait. We informed saadiq at the westgate mall branch that we going to virgin to enquire and will let him know what we decide. He calls later the day and we inform him it's okay we will be registering with virgin. The next day he sends a msg "hi its saadiq. I kept a card aside for you yesterday but if you available come see me at the mall. You really know how to lie alot" *

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5:33 am EST

Zone Fitness gym

I have been a member at zone fitness for about 2 years I have been behind on my fees which I gladly went in and paid in full clearing what was owing as well as debit charges. On the 16/12/2019 they refused to let me in saying that I'm owing them money only to find out that they credited me less than what I paid. A lady by the name of Noma insisted I pay the outstanding amount or I won't be allowed in I then showed proof of what I paid and she still claimed thus I cancelled my contract which she didn't even try to sort out or keep the customer happy took out her book and told her manager to sign as she is to busy this is the unprofessional staff working there so they do not care about customer satisfaction. Today the 2/01/2020 I received a msg stating that they have received my cancellation request after 20 days and that I should pay them for the month and and extra months fees this is very unprofessional as head office has not contacted me neither the manager of the club to try and resolve this problem.

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1:23 am EST

Zone Fitness not allowing me to use the gym machine to my benefit

I have been gym in southdale fitness center for the past 5 months, the main reasons for joining the gym as explained to the sales person was to lose belly fat and tone my whole body, however the belly technics and machines used for this I have found them to be difficult and ineffective m, these one machine I have discovered to be working for my belly fat however it is used for the back, I use it for belly excises, I was told by one of the instructors that the machine is not designed for that, I then explained to both the manager and the instructor that I know that however I found such machine to be working for my belly and it is easy to use, the manager then said I cant be using the machine the way I want it even if is not harming the to me or the machine itself they don't care if the method is working for me I can not use it the way I want it, I then explained to them that if the method is working for me and I cant continue using it then they leave me no choice but to cancel the contract because the other methods are not working for me, the manager (mpumi) then called the cancellation lady to help me cancel the contract who explained that I will have to pay cancellation fee, I explained to her that I m not gonna pay any cent as I feel I was forced to cancel since they don't want me to use the machines to my benefit as a paying customer. Please respond as this will also be taken to the bandsman.

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4:01 am EST

Zone Fitness invasion of privacy

Termination of membership

To who it may concern

After endless weeks of being harassed by Zone Fitness Willowbridge staff in the past couple of months; Yusraa Gamiet, Shani Van Dyk and myself (Shukre Parker) would like to terminate our Zone Fitness memberships.

According to Tauriq Isaacs all (his words) the personal trainers have complained about me coaching my niece Yusraa Gamiet and my colleague Shani Van Wyk in their workouts. Yet he could not provide me with any proof of these acquations. For the record I am not a personal trainer or any type of fitness instructor and do not charge anyone or accept any payment for training with and assisting colleagues and friends in the gym.

This was explained months ago when first approached by a fitness instructed called Marco. Since then it has become a weekly harassment from various staff members at the gym, all with judgemental eyes. Which has created a very unpleasant workout environment.

To make matters worse I caught one of the fitness instructors photographing us training on Thursday, 5 December 2019. Not only is this a violation of our privacy, but he did this while he had a client with him (an elderly lady that he trains regularly). Surely this is not professional in any manner, nor does it portray Zone Fitness in any good light.

It is for this reason that we request that our memberships be terminated without prejudice and without any cancellation fees.

Failure to do so will force us too make this matter public on all social media forums.

Thank you

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8:55 am EST
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Zone Fitness lack of customer service/care from receptionist

I sent an email requesting that they cancel my membership since they are closing the branch and got no response.Next day I call and I speak to the receptionist and ask her if she has seen my email and she rudely responds to me saying "I didn't receive any email .i don't work on Sundays"then I was like even if it's a Sunday ain't you supposed to check on e-mails that came through since you now at work and she was like ohhhh ok I'll check and get back to you.Up until now I have not heard from them.What kind of service is that .When they wanted me to join they were all sweet and kind ...now that I request cancellation of the membership they behave so bad.i am disappointed like 100%

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7:23 am EDT

Zone Fitness cancellation of contract

Good day, I cancelled my Zone Fitness Super Club Membership in March this year. I was informed that I had to pay a cancellation fee and that they will be in touch with me regarding the cancellation and the fee.
I never heard from them again and my fees were not deducted from my bank account so I assumed the fee was waived and my contract was cancelled.
Today, 15 October I receive an email from Norman Bisset & Associates stating that I owe Zone Fitness R3612.00.

Please assist urgently.

Regards,
Rose van Wyk

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4:30 am EDT

Zone Fitness cancellation of contract

In April this year I went to zone fitness to inform them about my cancellation contract. I have never used their facilities since I signed up and I was told that I will be receiving an email from them with the details of my cancellation which I still haven't received and now we are in the month of September. That is why I have taken it upon myself to reverse their debit order and now I owe the amount of R705 which I refuse to pay as I can not be paying for something I have never used.

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7:02 am EDT
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Zone Fitness unauthorized debit leading to a lot of bank charges

I had changed my banking details and did not want my account to go behind .
Thus i had spoken to of the consultants which advised I could send it via email and it would be updated on the system, thus my debit order would go off the correct account . This happened the 7th of August . The 8th the incorrect account was debited after which i emailed [protected]@zonefitness.co.za to say they had debited incorrect account . She did not respond, i had emailed her again the 12th as then another debit went off the wrong account . Still no feedback until until i mailed again the 28th August for feedback, as now the debit order went off 3 more times . Costing me a total of over r400. Mind you this account has now still not been paid because of debit orders going off on an inactive account . This is what Zheta Magalie replies
Hi Nadiine

The banking details were received on the 7th of Augustus and was changed on the 12th of Augustus, zone fitness does not pay bank charges.

Thanks

I continued to question this and sent proof of Debits where after she sent proof of change of details and when I asked how then was the old account debited ?
She then just responded to proof for me was sent and they do not pay bank costs.

I think this is pathetic for a company that is rendering a service .
If someone should ask my opinion on joining Zone now i wil just have negative things to say .

I am really disappointed I had chosen Zone and another gym as the service is really not on !

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5:29 am EDT
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Zone Fitness cancellation of membership still not done since march 2019

I have been emailing a Zone fitness staff member in Southdale since March 2019 and my membership has still not been cancelled. I pay the funds that they claim I am in arrears for and yet every month I still receive an SMS stating I am in arrears. This person I have been contacting won't respond to my emails until the end of the month when I apparently how them another payment for my contract not being terminated! This is ridiculous now and really unacceptable. I don't see why I should pay a monthly fee for something I have asked to cancel, but because of someone else's negligence I need to continue contributing to their salary. This is frustrating and the absolute worse service I have ever come across.

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5:35 am EDT

Zone Fitness unethical behaviour

Good morning. Firstly my partner and I are very upset with the way Zone Fitness treated us. Your membership consultants are the most untruthful people in the gym industry. On the 30th of March 2019, I was approached by a consultant at Suncardia and I was offered a new membership offer which I was told was a promotion called "upgrade". The consultant told me that if I join with a partner the gym fee would be R300 for both of us and I would start paying the next month on the 29th of April. I was impressed with the offer and since my partner also wanted to join, I agreed to it and signed the two-year contract with them. I purchased the cards and got the contract forms. I was then told, my partner should come to confirm the membership. When my partner came the consultant told him that his card was inactive which means our membership has been cancelled and we had to come again together to sign another contract and get new cards, and so ceased his card. Since we are both students and couldn't make time to come together we thought we should leave it since our membership was cancelled. We relaxed all the months thinking everything was fine plus I got my allowances in total meaning the account was not debited. Then on the 26th of June when we were on the holidays I got a notification indicating a debit order from Zone fitness and I thought it was a mistake since they had my banking details. I then decided to reverse the order since I needed to use the money and I was not around PTA to enquire. After the recess, I told my partner about the debit order and he suggested we come. We went yesterday on 30 July 2019 and when we got there the receptionists told us that our membership was active and that we owe an amount of R1720 to the gym. She said that the debit orders were bouncing because my account had insufficient funds. Even if that was the case, my partner and I would have paid using cash if we were using the gym. The consultant lied to us telling us that our membership had been cancelled and even took my partner's access card so we refuse to pay an account which was not explained properly, we are students and we don't have such huge amounts of money, we also want the contract cancelled and we still refuse to pay any cancellation fee for a contract that never existed to us. We are very unhappy and furious with the services rendered by the consultants.

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4:59 am EDT
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Zone Fitness fraudulent membership opened using my identity number

someone oped a gym membership using my ID number by the name of Wendy Dyakobu and i have been receiving sms's and calls from debt collectors and explained that i dnt know this person. I have made effords to contact department of home affairs who confirmed tha i dnt share ID number with anyone, i went to parow center zone fitness gym to confirm that i do not know the person who opened the membership but was not assisted. i opened a case with the police and cooperated by submitting the affidavit and my id copy still i am not assisted.

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5:26 am EDT

Zone Fitness payment not received, harassment

I had membership with Zonefitness Trade Route a long time ago, after some time there was a balance owing which was paid in full and I had sent them proof many times, I am now being harassed for the payment that was made.
every time I contact them, they always tell me "they will look into it"
Well clearly they are not looking into anything because I am still being harassed.

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1:52 pm EDT

Zone Fitness membership

Absolutely disgusted by the way I am being treated by Zone Fitness. What a rip off. Scam. I have contacted the NCA and CPA as I have been blacklisted even with no contract in place. I will now lay charges of harassment and wrongful listing .

My daughter and I were meant to join zone fitness using a family package - we were going to get two other people to join with us. However, they decided not to join. The manager at Zone Fitness Fish hoek gave us a good price to join just the two of us. He sent a consultant to my office with the paperwork, but I did not sign it as the amounts were not filled in as the consultant was not aware of the special price the manager offered. We went to the gym for 2 months and then stopped going as they were deducting the incorrect amount from my bank. I stopped the debit order at my bank and reversed the payment and never went back. There has been back and forth communication for months now but nobody gets back to me. Only calls I receive are from the collections agency. I have now been blacklisted and I believe that there is now further legal proceedings against me. I contacted sasha who confirmed that there is not a signed contract on the system and that the amounts are not completed on the form and that I did not sign the acceptance. I know I didnt'. I refused to. Two weeks ago 2nd July I went in to Zone Fitness and spoke to Tendai who assured me someone would call me to discuss. Still nothing.

Its absolutely despicable how you treat clients. I will take this to the media.

. I suggest someone call me [protected]

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Zone Fitness In-depth Review

Location and Facilities:

Zone Fitness is conveniently located with easy accessibility. The facility is spacious and well-designed, providing ample room for workouts. Additionally, there is plenty of parking available and a range of amenities to enhance the fitness experience.

Membership Options:

Zone Fitness offers a variety of membership packages to cater to different needs. The pricing is competitive, and there are flexible payment options available. The gym also provides flexibility in terms of contract length and cancellation policies, ensuring convenience for members.

Equipment and Facilities:

The gym boasts a wide range of exercise equipment, ensuring variety and catering to different fitness goals. The equipment is well-maintained and in excellent condition. Additionally, Zone Fitness provides specialized equipment for specific fitness goals, enhancing the overall workout experience.

Group Classes and Personal Training:

Zone Fitness offers a diverse range of group fitness classes, providing options for all fitness levels and interests. The instructors are highly qualified and experienced, ensuring quality instruction. Personal training sessions are also available, although the cost may vary.

Cleanliness and Hygiene:

The facility is kept clean and well-maintained. Showers and changing rooms are available and maintained to a high standard of cleanliness. Equipment sanitization and maintenance are regularly conducted, ensuring a hygienic environment for members.

Customer Service:

The staff at Zone Fitness are friendly and helpful, providing excellent customer service. They are responsive to inquiries and concerns, ensuring that members' needs are met. The check-in and membership management processes are efficient, making the overall experience seamless.

Atmosphere and Ambiance:

The gym has a positive and energetic vibe, creating a motivating atmosphere for workouts. The music selection and volume are appropriate, enhancing the workout experience. Natural light and ventilation are also available, contributing to a pleasant ambiance.

Additional Amenities:

Zone Fitness offers additional amenities such as saunas, steam rooms, and swimming pools, providing options for relaxation and recovery. Lockers and storage options are easily accessible, ensuring convenience for members. On-site retail or nutrition services are also available, catering to various needs.

Crowd and Peak Hours:

The busiest times at Zone Fitness are typically during peak hours, which may vary throughout the day and week. However, the gym ensures that there is sufficient equipment available even during these busy periods. While group classes and common areas may experience some crowding, it does not significantly impact the overall experience.

Overall Experience:

Zone Fitness provides a satisfying experience, helping individuals achieve their fitness goals. The membership benefits offer value for money, with a range of facilities and services available. Overall, Zone Fitness leaves a positive impression and comes highly recommended for those seeking a quality fitness facility.

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Contact Zone Fitness customer service

Phone number

+27 21 425 9472

Website

zonefitness.co.za

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