Zone Fitness review: Remove me from debt order, you costed me r2000 in arrears, there is no money in that account you trying to debt 4

Good day,

You have put my account in arrears of over R2000 and you keep attempting to to take money in the account that has nothing in it, what a shame zonefitness it is, I want to speak to a manager, am taking tis further, evey month you try debt my account 3 to 4 time, each transtion when it declines cost R110, do you pay me that money, your company is ashame, no wonder everyone complains about you, I want to be removed from your debit order, let a manager call me to sort this out [protected]

On Monday, September 28, 2020, 08:20:01 AM GMT+2, Itayi Matsika (RAMJHB/PS) wrote:

Good day sir

You have requested cancellation before and when provided with the information and details as to how to cancel you declined to comply. Are you willing this time to pay the revised cancellation fee of R2211.00 payable by the 20th of October 2020. This fee quoted is inclusive of the current October fee, all arrears as well as the reverse discount levied as per your signed contract.
Please be advised that no amount of complaint about the cancellation fee and the process of cancelling will change the process.
This is possibly the last month that you can cancel and or address the arrears on your membership as I cannot guarantee that your memberships active status will remain as it is now as opposed to being handed over to our collectors.

I have endeavoured to assist to the best of my knowledge and ability and acknowledge that even this correspondence will meet with the same response as before. Please advise if there will be any change in response?
Regards

On Sun, 27 Sep 2020 at 23:06, Reginald Mhonda wrote:
Good day,
I don't appreciate your services at all, I want cancellation of that contract today, am not interested in zonefitness scams, remove me from debt order today. I want to zonefitness on Friday to cancel only to be told stories, you putting ridiculous bank charges on my account of minus R300, I rebuke zonefitness in Jesus name from taking money from me, get me someone that can remove me from debit order, I have no time for stories, there is no service you have given me to pay you, — Sent from Yahoo Email App for Android

Sunday, 27 September 2020, 08:34pm +02:00 from Itayi Matsika (RAMJHB/PS) itayi@zonefitness.co.za:

Good day Sir

Please find attached below a copy of your signed contract. I have highlighted a section in yellow which speaks to the debit order authority and the permission you have given us to deduct the monthly installment and if said installment deduction was unsuccessful, the permission to try and deduct again on a date of our own discretion.
There is also information on the cancellation clause within the "Stop read this" section
Regards

On Fri, 18 Sep 2020 at 12:09, Reginald Mhonda wrote:
Good day,

Who do I talk to about deducting account, I did not sign an contract to say deduct any day zonefitness feels like doing it, my debit order is for month end only and not when zonefitness feels like it, they are doing it month end, 5th of the month and 15th, they are costing me bank charges before I sue them, please assist me to who is responsible​ in duduction, already my account is in minis because of zonefitness, who do they think they are,

Please help —