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YouFit Health Clubs Customer Service Phone, Email, Contacts

YouFit Health Clubs
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1.9 19 Reviews 52 Complaints
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YouFit Health Clubs Complaints 52

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4:08 pm EST

YouFit Health Clubs Cancelation Policy/Scam

I opened my gym membership in the beginning of January before covid hit. they continued to charge my account even though they were not open. When I tried to cancel they wanted a $60 cancellation fee. I did not pay and they proceeded to charge my card a monthly fee plus annual fee total of 135 dollars. I cancelled my card. Now I have Sam from phone number [protected] calling and harassing me. She refused to give her last name or employee ID number. When I asked for her supervisor, she cursed at me and hung up. I called back several times with no success.

Desired outcome: I want my money back and this Sam lady disciplined for her rude and uncalled for behavior

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1:46 pm EST

YouFit Health Clubs Cancellation during covid

My daughter and I had a membership with Youfit which I understood was a month to month contract which meant if I did not pay you for 1 month you would cancel people don't keep charging a month to month contract if its not cancelled that is pure non-sense not only did you close all your gym during covid you continue to charge customers accounts going as far as charging the annual fee but left no customer service outlet we call and call with no answer when you finally open you wanted people to come to cancel not adjusting your cancellation policy to telephonic as every company in the world did to address the need of their customer during this pandemy instead you went ahead and hired a slew of untrained nasty kids to call and ask for settlement of balance due. We had our membership in Florida we moved to Georgia and kept calling you kept charging my account until I had to find resolution with the bank now not only are you harassing us you through phone calls you also doing it via email. You owe us for the months of non-service and the annual fee collected during that period I will personally initiate a class action suit against your company for aggravated harassment and breech of contract if you don't count your loss and let us be.

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Chrismp
Tampa, US
Dec 02, 2020 5:53 pm EST

I would join this lawsuit

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5:34 pm EDT
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Me and my girlfriend signed up together at taft street hollywood location, we went there for a month or maybe more, until the pandemic hit, we stopped going and she kept getting charged for sessions she was not getting, because of our work schedule we could only make appointments after 5 pm, just yesterday october28 at 5;30 we went to the gym located on...

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10:05 am EDT
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My name is Christina Iturrizaga and # [protected] I went to youfit to cancel my account because they just kept taking out from my checking account and they said you have to cancel in order to stop, but you have to come in to cancel. Being very concerned about the virus, I didn't want to go there. I went in yesterday to cancel and the idiot in charge there...

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10:09 pm EDT
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I just came back from the Youfit Gym in Mesquite TX. On the way out the door the manager (China Francisco) called me out saying to were a mask next time or I cannot come back to the gym. I had my Youfit towel tied around my head covering my nose and mouth. I looked up the Dallas County CDC guidelines and it states:Face coverings may include homemade mask...

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4:20 pm EDT

YouFit Health Clubs Poor service / scam

At the very beginning of the pandemic YOUFIT was closed. They didn't have anyone working to respond to any request in person, phone or email ... but this sure didn't stop them from charging everyone on a monthly basis! I had to cancel my card to stop them. What an inconvenience this caused me in many reasons.

After so many attempt to cancel, corporate office told me I need to pay the month of July and the cancellation fee. Monica in the corporate office wouldn't accept my cancelation if I do not pay them the fee.

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12:31 pm EDT

YouFit Health Clubs Service fee and difficulty cancelling membership

I have been calling for months about cancelling my membership. I was informed that my account was frozen however, since the gym has been re-opened I have called to speak with the manager, who is conveniently in meetings (hull street road location). I called again last week and checked my account today and I was charged a monthly membership fee. I was also charged the yearly fee as well. Now, I am being told, that I have to go into the gym after all of this time and me calling and leaving numerous messages to cancel and that the payment they took for july might not be created even though they have documentation of me calling to cancel and request not being charged. The manager at this location to date, has not called me back. I had to go to another facility location to sign the cancellation documentation which they could have informed me last month to come in and do.

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4:29 pm EDT

YouFit Health Clubs Unauthorized charges

I called YOUFIT last month to cancel my account. Location camelback 9675 W. Camel back Rd. Maryvale Phoenix AZ 85037. The guy told me that they were sorry I was still being charged a monthly fee because they were closed. He told me my account would freeze for 3 months to make up the money withdrawn.

There was no way of cancelling membership since it is only in person. Corporate office will not answer the phone. I was told today at the Bethany Home Rd location that Corporate will not take any phone calls.

Today I received a bank statement charging me 39.99 for maintenance fee. The gym has been closed and my account was frozen. Furthermore without notice I am now to go to a gym called CRUNCH that bought you fit out. Yet there are many other you fit locations open thru out the valley.

It is ridicules and sneaky that last month I wasn't told the gym would close. Instead I was told by the male how dissatisfied I was before wanting to cancel membership, dirty bathroom, pool was disgusting and equipment that didn't work. To which he assured me would be different now.

The real reason YOUFIT was waiting for this month to take out money that is not theirs where is my 3 months reimbursement? That is stealing from customers. I plan on contacting better business bureau as well.

My account number is [protected]. As this is the account mostly used to locate any account at you fit. I am requesting my 3 month refund of money taken out that I never used while gym closed my membership is 20.00 and maintenance fee 39.99.

CRUNCH informed me today I would begin paying 23.99 a month. I have cancelled with them before I lose any more money/. I think YOUFIT is deceitful and not a trusting company, they have no regard for customers struggling with COVID 19 at this time. I have read many law suits against them as well.

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8:30 pm EDT
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This club is a disaster and totally trying to retain monies for services I did not get. Needless to say that the gym is closed and we dont know when its safe to work out... I was double charged in feb, $42.79 and $52.49 in addition to $432.00 for personal training I did not get, with no fault of trainer... All together, they charged me $527.28 in feb for...

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8:07 pm EDT

YouFit Health Clubs Charging while clubs are closed

You fit continues to charge members even though clubs are closed. After investigating found this to be a national problem. I am not an attorney but this sounds nefarious to say the least. I've contacted the State of Florida Department of Agriculture and Consumer Services to sort this out. I only did this after numerous E mails and internet complaint. Only response received was from a Terri T. who describes herself as a business manager, the Kelley Anne Conway of Youfit.

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Divya Diver
US
Jun 16, 2020 8:35 pm EDT

Yes, they double charged me in feb for $42.79 and $52.49, in addition to $432 for personal training I did not get. no I dont want future credit as I do not know when it will be safe to work out. I want my monies refunded by this crooked organization. cutomer service sent me emails that I was not charged and corporate told my bank that they will not refund me.. the gym was closed to the virus, its not that I did not come.. what a horrible business practice to sponge money from people when you were closed. I have contacted bbb and channel 7 news in miami.. very bad business and crooks who are trying to sponge last dollar

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Divya Diver
US
Jun 16, 2020 7:59 pm EDT

I am so sick of this club that they are sponges for money.. the gym closed due to virus.. they charge me $527.28 in feb. for march. first I was double billed, for $42.79 and $52.49 in feb! for march! double billed. I was also charged $432 for personal training that I did not get. I don't want credit because at this point, I don't know when gym will open due to virus and now I don't even want membership since I found out that they are thieves. I am calling channel 7 news, help me howard, in south florida because I know other people who are having the same issue. they are holding on to my money for services I did not get.. shame on you you fit! what a disgrace and a scam.. return my money for services I did not get and how dare you double charge me.

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7:23 pm EST

YouFit Health Clubs Annual fee

I became member last year and I was never informed that I would automatically be charged $ 42.00 every year for annual fee without my consent . I thought I would be advised before any withdraws from my account and was surprised when I saw the annual fee withdrawn from my account. I spoke with the receptionist and he said he couldn't do anything about it. He also said that if I want to leave the club membership I have to fill a form and pay $10.00. It's not fair I pay annual fee and pay more for leaving my membership. I want to join another company instead of Youfit because I disagree about paying annual fee.

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4:07 pm EDT

YouFit Health Clubs Failure to notify me of 10day cancellation on 8/29/19 during call & 9/07/19 your african girl whom was rudely laughing at me been rude.

On Thursday August 29th around 1:30pm to cancel my membership due to move to a different City. A gentleman told me that it won't be a problem I would just have to come in, or write a letter to some division. I told him that I'll be in town September 7 and I can do it then if that would be OK? On 9/7 @ 2:04pm I walked in to cancel knowing there was a $10. Cancellation fee, the young African American girl mentioned that I would also be charged additional $10.on the 10th. I asked her why, she mentioned that there should have been a 10 day cancellation prior to date of billing. I told her that I spoke to a gentleman on the phone on Thursday the 29th and why did you not mention this to me . She said she doesn't know why it was not mentioned to me, that unfortunately, thats what it's going to take place. I Asked if there's anything that can be done to waive that and she said no. I understand that there's nothing she could do so, I asked if there was someone else that I can speak with. She went to get Quincy the Manager. Even before the manager walked out I noticed she was what seemed to be laughing at me. I chose to ignore it and when Quincy came out I explain what the young girl has told me to him. He said that was right, and unfortunately there's nothing that he would be able to do about that. I told him I understand and I just really wish that this was mentioned to me when I called on the 29th otherwise I would've made arrangements with some sort to make it before the 10 d I chose to ignore it and when Quincy came out I explain what the young girl has told me to him. He said that was right, and unfortunately there's nothing that he would be able to do about that. I told him I understand and I just really wish that this was mentioned to me when I called on the 29th, otherwise I would've made arrangements of some sort, to make it before the 10day billing. Let him know if my that I have just been dealing with to much financial stress & this should have been mentioned to me when I called on 29th Aug. He was polite, however I noticed the young girl again what seemed to be smirking or laughing at me. I asked her, I'm sorry but it seems that she keeps laughing or smirking at me, why is she doing this? Her comment was why I can't smirk! Told her I find it very rude & disrespectful. She said "I know you came at me upset because of me telling you about you we're going to be charged again. I said I knew it, I knew you where laughing at me & I find that very disrespectful. She started saying I'm mad that's fine you wanna say that take your anger out on me that's fine. I was not, I did find her doing this laughing at me more than once rude. So I am upset on how she was making feel. The Manager Quincy whispered something in her ear & she stopped. Quincy gave me the option to not cancel & let the $10. Charge then cancel 10days prior to next billing this way I will only be charged $10 this month & $10. Next month before billing. I don't know when is the next time I will be in NOLA, told him let's go ahead and cancel now & that I just wish the guy I spoke with on the 29th would have mentioned this. He apologize! I did asked Quincy for the girls name. He said he couldn't give it to me. I said I thought I saw name tags on everyone, could I not have her first name? He said no!

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2:56 pm EDT
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I inquired about a job opening I saw on indeed, just ask if they were still looking for someone, her comment, we are looking for someone qualifed! Really, I thought this very rude, I could have been a CEO of a company for all she knew! She could have replied in a nicer tone, or just said yes if you are interested send in a resume, that would have been sufficient on her part!

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1:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

YouFit Health Clubs Membership cancellation

I called my local YouFit to cancel my membership [protected]) and was given the company process and procedure. I was disappointed to learn that I will still be charged on July 9, 2019 for my monthly membership of $21.99. Nowhere in the contract (agreement) does it state that you must cancel the membership within a specified window of time to not be billed or I would've cancelled sooner. If you take a look into my account you can see I haven't been to the gym in several months. If I am paying a cancellation fee then I am expecting to not be billed in July. Derrick at my local youfit tried to assist but also could not find where this information could be found. I am headed to the club to cancel my membership today and would like some feedback on this. I can be reached via email [protected]@gmail.com or via phone [protected]. Thank you.

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2:39 pm EDT
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I had 4 memberships for myself and family members. Since 3 of us were not using it, I requested to cancel them out. I had these for over 4 years. I was told to send letter, DOB for each member and $10.00 check to cancel each one. I sent this off as told and 12 days later claimed never got it. Went round and round with manager Dave Pierre. Got corporate #...

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11:30 am EDT
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My name is Linda Hill. I worked for Youfit Health Club on Shelby Drive for a few years. I was proud to be a member there and enjoyed working. I resigned last year due to other personal obligations; however, I still enjoy going to work out and spending time with all the members in the community. My complaint now is that all of the Cardio Machines have been...

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7:25 pm EDT
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I asked front dest to upgrade my membership only for last summer in 5/15/19. They made note said member will downgrade in august 2018, was informed about downgrade fee at the time of upgrade-sn. After summer over, which is8/21/2018, I asked to downgrade. They said ok done.in their note said: member come in wanting to downgrade but left before signing...

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2:15 pm EST

YouFit Health Clubs Location not being open or cannot contact anyone with youfit

I am a member with YouFit in Richmond Virginia, location Chippenham and Powhite, I have been a member for a while, all of a sudden I come to work out and the center is closed, tried to call other locations as well as customer service to see what is going on, no answer from anyone of the phone numbers I called. I am levit, they are still drafting my account for the membership fee and they are locked down, I need some answers, asap.

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Update by Chantell Johnson
Dec 21, 2018 6:15 pm EST

I am a member who pays a monthly membership and the location that I excise at in Richmond Virginia on Chippenham Parkway and Midlothian has not been open for business. If I can't exercise for the membership fee that they draft out of my account every month, then they need to void the payment and stop drafting it from my account. I have been going here for quite a while, and within the last week when I go, the building is closed and nobody is there, this is unacceptable, and they have not advised me of any type of closing of the facility.

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5:09 pm EST

YouFit Health Clubs Management

My fiance and I are members at youfit in the mesquite location. My fiance deployed in March and we were not getting billed for 6 months until this month, December 2018, I was billed for his account. Before he deployed he called youfit to freeze his account until he was back home, which would be around march-may of 2019. The previous manager that my fiance spoke with froze his account, but not the correct way, according to Raymond (manager in mesquite). Raymond informed me that the previous manager didn't have my fiance come in to sign specific forms to freeze the account nor did she make any documentations and she was $0 out the fees for 6 months. I explained to Raymond that my fiance had asked her if he needed to come in to sign anything and he was told that he didn't have to. I had asked Raymond if he could waive the fee since my fiance isn't home yet and instead he cancelled his account and said that because he didn't collect a cancellation fee "we are now even".. he also said that this situation is a "he said she said" and that it's our fault for not calling before the 6 month mark to freeze again in order to not get charged for the monthly fees.. I explained to him that they wouldn't let me handle my fiance's account, but now that there's a situation they let me and now it's "my fault". I am very unhappy to how Raymond handeled my situation.

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7:03 pm EST

YouFit Health Clubs Personal training program and management

This review for the youfit location in richardson city, texas . I signed up with personal training . Paid $304 for 8 sessions each month, twice sessions a week. After they let the first trainer name Ella go for unknown reason. The next trainer i have had Sergio is terrible, couldn't get any sessions with him for the first 2 weeks, finnaly got a hold of him and some sessions done with him after 2 weeks then he kept canceling my sessions an hours before the sessions for 5 consecutive days. He came up some lame excuses, his back is hurt, his car is broken. On top of that he took 2 weeks vacation so all 19 sessions included 2 promotions packages i bought from you guy are expired. The manager Holy did not thing but very lousy and disrespectful. He misled me and bends his words when i met him to discuss that i would take a business trip for almost 2 months so I would't be able to come in so if he could pause my account till i came back so the sessions won't be expired. He told me that i need to pay $50 fee and one session will be lost each month then all the other sessions will be freeze also, I agree on to that term, i came back yesterday and wanted schedule my sessions with my trainer to found out another 25 sessions already expired. He did not thing to help but giving me attitude and very disrespectful tone .

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About YouFit Health Clubs

YouFit Gyms offer a range of fitness services including gym access, personal training, and group exercise classes. They provide a variety of cardio, strength, and resistance equipment. Membership options vary by location, with some gyms offering amenities like childcare, tanning, and sauna facilities.

Overview of YouFit Health Clubs complaint handling

YouFit Health Clubs reviews first appeared on Complaints Board on May 1, 2014. The latest review New contract 6/19/24 was posted on Jul 10, 2024. The latest complaint Doesn’t connect to account was resolved on Jun 06, 2023. YouFit Health Clubs has an average consumer rating of 1 stars from 71 reviews. YouFit Health Clubs has resolved 4 complaints.
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  1. YouFit Health Clubs Contacts

  2. YouFit Health Clubs phone numbers
    +1 (888) 968-3481
    +1 (888) 968-3481
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    +1 (727) 209-6161
    +1 (727) 209-6161
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  3. YouFit Health Clubs emails
  4. YouFit Health Clubs address
    6161 9th Ave. North, St., Saint Petersburg, Florida, 33710, United States
  5. YouFit Health Clubs social media
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    Jul 15, 2024
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