Menu
ADVERTISIMENT
Home Fitness Centers YMCA Onehunga war memorial (jellicoe pools) pool & leisure center

YMCA  -  Onehunga war memorial (jellicoe pools) pool & leisure center

A
Author of the complaint
1:31 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Our holiday programme arrived this morning around 9.35am this morning with 26 children and 6 staff (qualified swim school teachers) we were meet by the center manager Cameron who was very rude and arrogant. He refused to allow us to enter basing his decision on us having to make a booking.

I advised him that i had emailed the center on Tuesday 19 April advising that we were intending on coming along today, followed this up with three phone calls to the center only to get no email response or any staff member answer the calls.

Cameron proceeded to say well "you can see we have staff here" so I don't believe you. This is your fault as a programme organizer you should know better then to just rock up and expect us to let you in!.

Actually no this is your responsibility as a center manager to ensure that all contact forms, emails and phone calls are responded to in a timely manner.

We are also rate payers and could have entered the facility individually with smaller groups but this was absolutely disgusting behavior to display as a center manager and needs to be addressed.

Cameron was in no way willing to allow us in even though the pool was not busy. After several minutes of our children standing outside lining up and Cameron becoming louder, and rude in the way he was speaking to us we decided to leave and go to another Council owned pool who welcomed us . When we were loading back onto our bus a neighbor approached us and apologized for how rude Cameron was also saying that the center is terrible and very rude not only to us but to local people.

This is definitely not the kind of attitude and a way to promote a community based leisure center.

ADVERTISIMENT

More YMCA complaints & reviews

YMCA - unprofessional director
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
YMCA - terrible value for the money
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
YMCA - personal trainer abusing his role
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
YMCA - discrimination by lisa/membership sales against a member
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
YMCA - Outdoor swimming pool access
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
YMCA - complain in regards unfair procedures
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
0 comments
Add a comment
ADVERTISIMENT

Learn how the rating is calculated

231 complaints
38 resolved 193 unresolved

YMCA contacts

(added by reviewer)
101 N Wacker Drive, Illinois United States
ADVERTISIMENT