YMCA reviews and complaints 1
View all 350 complaintsYMCA - Management Response times in Newton KS.
On 3/16/22 my family was informed that the swim academy my daughter was enrolled in was being discontinued. Since then I have been to the Y multiple times to ask for assistance in the following
A) Get a reimbursement of 1/2 of the registration fees for March since they stopped having academy.
B) 1st of April they had not stopped the bank draft of $60, so I am now paying for something I can not use.
C) During the multiple attempts to get a hold of a Manager of this facility to assist me in changing the swim academy to a different facility. Each of the attempts to get a manager to get a hold of me I was asked to leave my number and they would contact me. I have never received a call. I had to finally go to the other facility and they were great in assisting us in the change over.
D) As of this point my daughter can not start the new swim academy till 4/12/22.
Desired outcome: I am looking for reimbursement of $30 for the last half of March and now the 1st week of April $15.
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