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YMCA complaints 350

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10:12 am EDT
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I signed 5 children up for swim lessons 1 month in advance with a statement for the oldest child clarifying she has special needs (12 yrs) and would do better in the 5 year old class. She was placed in the 6 and up class. Class 2 I asked the coach if she is doing good or if she needs to be placed elsewhere, and the response was, “she is doing great and she...

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10:50 am EST
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YMCA terrible value for the money

First off their rates increase continually (and only sometimes do they let you know about it). I was signed up as a "young adult" or something like that until I turned 24, at which time I was supposed to receive notification that my rate would increase to the normal adult price. I never received this notification, even though my membership rate increased by $15 a month, yet when the price went up by $1 a month for all members I received a letter.

When you finally arrive at the gym you'll note there are barely enough parking spots. Snow removal was mediocre at best and many spots STILL have piles of snow in them, despite the fact there is probably less than 6" of snow covering non-treated surfaces at this point. They do nothing to tow cars that are illegally parked, even if legally parked cars are severely parked in.

Coming into the building the locker rooms are either packed and/or filthy. I once saw a used "swimmy" diaper on the floor of the women's locker room. I complained about this, cleanliness was good, then less then a month later I saw piles of empty wrappers and old papers all over the floors of the locker room once again (luckily no swimmy diaper that time). I complained again and have yet to hear anything about it, although once again it appears the locker rooms are clean.

So you think, finally, I can forget all this, put my things in a locker, and work out? Nope! Most of the electronic lockers are broken so you can leave your things there but cannot lock the door (probably pretty risky!). Much of the exercise equipment is taken, often by children who are too young (by the YMCA's own rules!) to even be in the gym. The Y staff seems willing to remove them, but only when asked, and they only move them to another machine which will most likely inconvenience the next person looking for that type of machine. The mats are packed as well and often I can't find the free weights I want to use as they only have one or two sets of each for the entire facility. To add insult to injury you'll see tours of prospective members go through constantly while working out! This is crazy considering how over-subscribed the gym currently is!

Want to go swimming? Forget about it! The indoor pools are often closed for swim meets (that don't even involve members, these are for h.s. teams!) or at least 50% of lap lanes are taken up by lessons/practices!

If you submit a complaint to the complaint box, unless it's as minor as changing a TV channel, you'll most likely never see a response to it posted. The two complaints I made were never responded to. The responses I do see are mostly excuses and offer no concrete ways in which the Y will try to improve itself.

It's really a shame, the place was great when I joined about 6 mos ago, but now it's over subscribed and is rapidly going downhill. Unless you like paying $60/mo for broken equipment, a lack of parking, a lack of cleanliness, and generally a lack of customer service, I'd avoid it!

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Mary1971
West Chester, US
Apr 08, 2011 9:18 pm EDT

I agree on many counts.

Parking: It can be difficult to find a parking spot during busy times, even with the new lot they opened off of Paoli Pike.

Lockers: The electronic lockers are often broken, and much too small to fit more than a jacket and a pair of shoes.

Swimming Pool: The swimming pool is the biggest challenge. Swim classes are often held in the recreational pool during recreational swim time. One instructor will tell you to move out of their area, and then you're told to move out of that area by another instructor. My daughter and I were moved around the pool five times in less than an hour, made to feel like we were in the way, and only once was the request close to courteous. Second, the rec pool is often very cloudy. I don't know what they use to clean the pool or if their filters are overworked, but it is clear (ha!) that the water is not being cleaned thoroughly. To be fair, the comment that the pools are in use by high school swim teams is a little offbase. The local school district helped fund the building, especially the pool area to the tune of a few million dollars specifically to have a place to hold swim meets.

Cleanliness: A busy place will not always be clean. And one swimmie diaper on the floor can be given a pass. There's an occasional bit of trash on the floor in my own house, if you look at the right time. But, the sentiment of the criticism is accurate, in my opinion, the place could be a bit cleaner. The amount of traffic through the facility warrants more effort from the staff to keep the public and private areas clean.

Children: This is another point I agree with. I have seen underage children using the adult equipment and even sitting in the steam room. Clearly, the staff needs to make a better effort at enforcing the correct usage of the facility. It's not just a matter of having equipment available for adults, there are also legal and liability issues, should a child get injured and it can be shown that there is a general lack of enforcement of rules. I have also seen teenagers (probably HS swim team members) using the family changing rooms in the swimming area. This just makes a difficult situation even worse.

Summary: In general, I like the facility and the different classes they offer, but if they don't address the crowding and cleanliness issues, then I won't be renewing my family membership.

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kmmommom
West Chester, US
Mar 05, 2011 3:32 pm EST

I agree. I joined years ago when it was on Chestnut St. downtown. It somehow seemed less crowded then and you could always find a parking place across the street. When they were building the new facility with indoor & outdoor pools, many of us waited with great anticipation. It promised to be an new, improved space...kid friendly, bright & airy. And it was great for the first few months. Then it became apparent that they were in direct competition with the ACAC who is slightly more expensive. Parking? I can't tell you how many times I tried to take my granddaughter to swim class and drove around looking for a parking place til she was late for class. Crowded? You bet! Between the hours of 3:30 & 7PM the workout areas were much too crowded. But It didn't strike me as being excessively dirty. Also, I was disappointed to find out that there was an extra charge for using the outdoor pool in the summer(around $300). I stopped going about 3 months ago. I recently got an email about them adding additional parking. I don't know if I'll go back.

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Elizabeth Ralston
Antioch, US
Feb 09, 2011 4:07 pm EST

I strongly agree with this young man. I had such a bad service from them. I signed for smi private lessons for my children last year August. Nobody called me for one month. Finally I got appointment one never showed up and the other appointment canceled at the last minute. I switched to different instructor and never showed up again and 30min later somebodyelse showed up. I could not finish the lesson because the crabby service then 2month later got the call from them I owed them $30. I am so angry and went to their office that charge person went out to other place get linen. This is miracle that they are in business.

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WCresident408039
West Chester, US
Feb 08, 2011 8:49 pm EST

I have been a member for years and whole heartedly agree with this person. The only thing that works 100% of the time is the machine that spits out the invoices. Their motto is something about building strong families, communities, blah, blah, blah, no they are all about making the money, PERIOD. The place is filfthy, totally over crowded, equipment is broken or just removed and never replaced. I can't really say anything nice about the place, the only reason I continue to be a member is because they are the only provider for after school care at the school premises, so I really do not have a choice.

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2gmom
, US
Jul 27, 2010 4:23 pm EDT

The price is crazy when you can join another gym for as little as $10 a month. I loved using the babysitting there until they changed the policy that you had to have a family membership to bring your kids to babysitting. $96 a month just for the kids and I and you STILL have to pay for all the kids classes. Its just not worth it. Plus I agree the parking is a nightmare and the lockers are always broken. OH and when I quit they called to speak to me about why I was leaving and yelled at me instead of trying to hear my complaints.

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missus_jonesk987
, US
Jun 15, 2010 7:40 am EDT

I disagree with this person's complaints. Yes, the locker rooms can seem a little "dirty" after the busiest times like swim lessons and such but are then cleaned within a reasonable amount of time. The classes are great, the equipment is in good shape most of the time. The day care area for children is wide open and in the middle so you can always see what's going on with your child. There have been times I've "wished" the swim lanes were open when I want to be in them, but let's be realistic... this is a recreation facility for children and adults and scheduling classes and such may not always match my personal schedule. Obviously we've had two different experiences at the same facility... and maybe have different outlooks/perspectives as well.

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5:40 am EST
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YMCA waste of my time

i went to ymca in southend, i could nt get parked no permit given, plus we get 25 pound to travel, how much to park nowadays. A huge half empty carpark to rear of the building cheers! Then i go on to say i sat up there on my ### for 6 weeks almost 7 if i diddn't take a job sooner the job i went for did not work out . I see people up there bieng ill rushed to hospital i mean i don't want to see that i just want to get back to work .I wanted to do my lgv training but had sat there everyday for 6 weeks for the medical i had seen too much and had enough by then. I was starting to feel ill myself and made a promise you all have wasted my time and i hope it shuts down because nothing in there gets done or ever finished i was ment to learn a theory test but can go on there computers for 15 mins thats no good .They had about 30 computers for more than 70 people its never going to work out .Alot of things britan has stopped making and sitting in a classroom reading 1 to 2 month old newspapers just aint going to help people find work lodgic?

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akirkland
O'Fallon, US
Jul 06, 2010 12:06 pm EDT

I took my son and niece to the O'Fallon park in O'Fallon IL and the YMCA's summer camp children were there. I would like to say these are the most out of control children I have ever witnessed. The children in charge of the the childen could care less about the safety and well being of these children. That much was obvious when one little girl got hit in the face by a football and burst into tears and the counslers response was stop your crying i cant understand you come back when you stop. The kids in charge of kids is a horrible idea ! I am from O'Fallon I bring my son here to this park all time and never have I been so upset and put out by such a sight. I wouldn't ever trust my child with this YMCA. And yes I am a member of the YMCA just not this location.

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6:26 pm EST
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YMCA staff member offensive behavior

It's a mistake to complain about the inappropriate behavior of staff at the bellevue ymca. The member is made to feel they are 'in the wrong' while the staff member does his best to disrupt this member's workouts.

bottom line - the bellevue ymca is not a gym where fitness and members come first.

After politely asking a teenage staff member to avoid vacuuming around the squat rack while doing 250-lb plus weight, that staff member refused 'i'm doing my job' he responded. The next time he answered days later with 'pay back' by standing directly behind the squat - to clearly be an obvious distraction to this member or anyone using the equipment.

No vacuume involved this 2nd time... just the 'all attitude' staff member standing directly behind the rack watching espn on the big plasma screen (why it hangs directly above the squat rack is evidence of a clearly clueless staff) and the member clearly doing his best to make it clear - asking politely has consequences.

the biggest mistake was complaining to a supervisor.

the next work out resulted in the staff member following this member around the gym throughout the member's entire exercise routine. this member has a fast routine - moving from exercise to treadmill for a cardio burst and back to weights... and the entire time - the clearly 'attitude in place' staff member was always within arm's reach.

lesson learned.

staff members rule - no matter their inappropriate, offensive and intolerant behavior. members in pursuit of a distraction free work-out - who dare to raise a concern or complaint - must suffer the consequences.

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steeb47
Nashville, US
Mar 10, 2011 5:26 pm EST

Try WestSide Athletic Club. The staff is friendly and helpful. If there is something in your way or impeding your workout they will gladly help you. I have been a member for years and love the place.

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9:55 pm EDT
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Stopped by the YMCA after school program on a Friday to see my son and he was having a seizure. Told them to call 911 and by the time the ambulance arrived the seizure was over. YMCA categorized it as bad behavior in an incident report and refused to give me a copy of the report. The counselor that witnessed the seizure stated to me that he was pouts allot...

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4:25 pm EDT
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The workout facility itself is not the issue at the Conroe Family YMCA inConroe, Texas. Its the horrible childcare establishment. The employees are very rude and do not attend to the kids well enough. They do not clean the toys and there are thousands of germs going into little babies mouths due to this. They have a check in system where you just simply...

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2:13 pm EDT
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I had a membership at the YMCA West Orem location in Houston Tx, however I had to cancel due to their, very unprofessional, pervert and sick molester "Executive Director" his name is Lionel Bacon, for what I know he used to work at the ymca cossaboom location by 610 loop and even thou a friend of mine that knows and talks to him told me that he used to...

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As much as I enjoyed working with the children and was proud of the position I held, I could not believe that such a reputable organization would in fact be the opposite of the reputation that I had so often heard about and trusted. Thousands of parents rely on the integrity and popularity associated with the YMCA name. Known for it's Christian based...

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12:16 pm EST
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YMCA wages $ overtime

I was working full time for the YMCA about two years ago I was on a weekly basis told I had to many hours on a pay pieriod and was told to put the hours on the following week. I was just informed that they can't do that to avoid over time. On top of that after 9mos of work my child got ill and I had to take a few days off and was fired for that.

I'm currently working as a sub in our school dist and I haven't had one call to work sence reciving a misdaminor, I've worked in our district for over 15 yrs and suddenly They aren't calling and I was told it's because of this issue.

WHY?

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Bonitam
, US
Apr 25, 2016 5:30 pm EDT

Horrible billing service...my monthly rate was bumped up and instead of emailing or mailing me a notice to see if I want to keep my membership (before charging my account) they just bill my account double what my previous rate had been... so I went to the gym today to find there is almost $100 due on my account. So irritated... no letter, email, nothing... nice way to keep clients from returning. No way... poor service YMCA, Pierce county. Get your ### together.

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Jasmine Henderson
, US
Mar 30, 2016 6:53 pm EDT

I've been charged $29 four times during my short-lived, two-month membership. When I complained, I was brushed off by the workers and management (Melanie, Henry Lee). Even after cancelling my membership, was charged $29 by ACH YMCALA as shown on my bank statements. Would not recommend paying in any form aside from cash.

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YMCA vanderbilt
New York, US
Nov 09, 2010 6:12 pm EST

I was selected to work at the Vanderbilt location after applying for a position there (what a mistake). i worked there for about 5 days because i could not resist dealing with the favoritism and discrimination that was practiced by a boss named Pablo against certain member of the staff.
The Y has their on rules and policies that you are suppose to follow of course went working like everywhere else, you need to be in the same page of the boss Pablo as he instructed me and you are not supposed to cross the line knowing more than what you suppose to know for a 5 day employment employee and that was exactly what made Pablo according to him disappointed with me, thing that i could not understand.
What was Pablo hiding from me?Why is the reason of this emplyee behave? I don`t know but i tell you what.
In my short period of time of employment there i found signs of discrimination there.
In an state as New York where the population is formed by emigrants of more than 50 nationalities, 99 % of the staff employees there are all from Dominican Republic as this boss Pablo. What a coincidence don`t you think?
How the Y allow things like this to happens when they claim to bring christian principles in to practice through programs that build healthy spirit, mind and body for all and not only for some few.

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The YMCA have a Discriminatory policy in place whereby if your forced to stay in one due to being made homeless you may not apply to work in the building. Even if they have Jobs advertised on the notice board when you go in. The YMCA promotes itself as being a Christian Charity but it doesn't seem very christian to tell a homeless person who's in dire need...

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Overview of YMCA complaint handling

YMCA reviews first appeared on Complaints Board on Sep 26, 2008. The latest review Urgent maintenance request for Sauna at Garrett Rd., Lansdowne, PA Subject: urgent maintenance request for Sauna at Garrett Rd. YMCA was posted on Apr 19, 2024. The latest complaint Oak park YMCA was resolved on Nov 22, 2022. YMCA has an average consumer rating of 1 stars from 350 reviews. YMCA has resolved 39 complaints.
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  1. YMCA contacts

  2. YMCA phone numbers
    +1 (800) 872-9622
    +1 (800) 872-9622
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    +1 (312) 977-0031
    +1 (312) 977-0031
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    +1 (313) 267-5300
    +1 (313) 267-5300
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    YMCA of Metropolitan Detroit ​​
    +1 (414) 291-9622
    +1 (414) 291-9622
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    YMCA of Metropolitan Milwaukee
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  3. YMCA emails
  4. YMCA address
    101 N Wacker Drive, Chicago, Illinois, 60606, United States
  5. YMCA social media
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