I applied for lot #162 on 06/24/23. I called today to check on the status of my application and was told by the woman in the office my application was denied because when I applied that the lot had already been taking. Meaning it wasnt available to apply for to begin with. Note: NOWHERE on the website does it state to call to check if that lot was available. It says available. As a matter of fact it STILL says it is available. (See photos). I asked for their corporate number and was transferred to the manager, Patrick. Who refused to give me the number. Upon bringing this up you would think the right thing to do would be refunded me & my family's money back. Nope! After going back and forth over the matter for about 5 minutes he then states "you wouldn't have gotten it anyways. Your application was denied." Today's date is 06/27/2023 and lot #162 is STILL showing available. Meaning they are still taking applications for a already taken lot. Please note the photos of the availability of the lot I screen shot are from today's date. Still showing available. I also attached screen shots of my application and my confirmation of payment email from the 24th. The lot wasn't available on the 24th so I want my application money refunded. Please help.
Desired outcome: Refund