[Resolved] Yes! Communitiesmaintenance issue

T Aug 01, 2018

Shortly after moving in (Feb. 2017), l had put in a request to get the water pressure in the bathtub in the guest bathroom fixed. A year later nothing has been done yet, but the run around. They very rarely answer the phone and NEVER returns my phone calls. After going into the office many times and after they said they would send someone out, the office personnel finally showed up at my door. They checked it out and said they would order the part and should be in and would have it fixed the following week. Three weeks later l ran into one of the office personnel and he said it should be in that day. I told himto call me to let me know, never got that call back. Not sure why they couldn't have got this past at Home Depot. I have another issue going on with the balancing of the house, but l can't ever get them to answer the phone.

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

  • YES! Communities Customer Care's Response · Aug 03, 2018

    Tracy, We understand that you bought your home at the end of March 2018. The community had your home leveled in April 2018s shortly after the closing. Your water pressure issue started after the home leveling and the community has had their maintenance team, master plumbers and various office staff visit your home on multiple occasions in attempts to get the water pressure issue figured out and resolved. A few weeks ago, the community came to the conclusion that they would have to completely exchange the faucet on the bath tub to resolve the issue, but in order to do that, they would have to remove the adjacent wall and repair it after the faucet was exchanged. Our understanding is that you didn't realize it was going to be such a big project and that you weren't sure you wanted them to remove the wall in order to replace the faucet. Given this information your community manager touched base with their regional maintenance supervisor and he did give one alternative suggestion to try and remedy the water pressure issue, which was to try and clear out the valves in the water lines. Your community maintenance will be attempting this solution this afternoon, August 3rd, in hopes to resolve the issue once and for all. Should this approach be unsuccessful the only remaining option would be to replace the faucet by removing the wall. The community manager has scheduled for the leveling company to come back out on Tuesday, August 7th, to ensure that your home is still level. If you have any additional concerns please follow-up with your community manager, April, as she has the most up to date information on the scheduling of maintenance on your home. We apologize for any inconvenience and are confident your community will do whatever is needed to resolve your outstanding issues as soon as possible.

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