Yelp.com review: HP has terrible customer service!

So a I bought a new printer HPEnvy 6155e. It works great and I use it daily. They set me up with HP Instant Ink. That also works great, UNTIL my credit card changed and I forgot to update the link for HP. They sent a note 2 weeks ago saying it didn't work. I have been trying multiple times ever since to change the payment info. First they said "wait until we update our web account". So I tried again the next day but had no ability to log on.
OK, they are just slow. The point is that I have been trying every day for the past 2 weeks to make it work.
And the WORST part is that they have shut off the ability to use my printer until I fix it.
Right now I have the web trying to connect to fix my problem and its just a mass of hazy bars and flashing lights.
So, call somebody - WHO? Can anyone find someone at HP to call? I have been unable to locate anyone. My next step is to pull out the ink thats in there and see if a new cartridge will work. Or get rid of the stupid printer and get a new one, never to use HP again and convince anyone else not to buy one either.

Thanks for your time.

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