Yelp.com review: Horrible experience

A few minutes ago, I had my Yorkie Poo groomed for the first time with Groom Bar Luxury Mobile Pet Spa in Forney and they used some ear cleaning solution and rubbed all the hair off my dog's ear flaps. The hair is rubbed clean off. That has never happened in all her years of being groomed. They need to be held accountable. She even said she noticed it and just kept using the solution on her ears. She was very nonchalant about it and blamed it on her age. There is something not right about that solution and I will never use them again or recommend them to anyone. I asked if the hair would grow back and she said she didn't know and never seen that happen before. I feel horrible for trusting them and exposing my pet to what I hope and pray is not permanent damage. They were expensive and now I have to spend more money to get her checked by her vet. Oh my God. I do not believe this!