Yelp.com review: Appliance repair (Mr. Appliance)

My icemaker went out in July 2025. I called Mr. Appliance to come out and fix the problem. They replaced the unit and all was well. In May 2026 it went out again. They sent a technician out to diagnose and fix the problem on May 6th. The technician recommended a replacement. Since I was inside the warranty period there was no charge. On May 11th they showed up with a new icemaker, but instead the technician chose to repair and NOT replace. In September 2026 the icemaker once again stopped working. This time they said they would not cover the replacement since it was over a year since the original part replacement in July 2025. I spoke to the local Mr. Appliance manager here in Jacksonville, FL (Brittany). She was totally denying any culpability and cited the warranty period had expired. I explained that if they had done what was recommended by their OWN technician in May (2026) we would not have had the fix by another repair service, on MY NICKEL. Buyer beware! They appear to not be on the same page with each other and cheap out when it comes to doing the right thing. I have all the receipts to prove my statement here. Good luck if you don't take me seriously.